Chapman BMW On Camelback

What an amazing experience I had at Chapman BMW! Craig Rusin made my experience amazing! He helped me find my perfect car and has been available whenever I have questions! I will recommend him to all of Rusin made my experience amazing! He helped me find my perfect car and has been available whenever I have questions! I will recommend him to all of my friends!! He and my BMW Genius, Kyle Hood are awesome!! More

I recently had the pleasure of working with Craig Rusin in purchasing my new BMW car. Thank you for taking such good care of me. in purchasing my new BMW car. Thank you for taking such good care of me. More

I was lucky to be introduced to Chapman BMW through Craig Rusin. He exceeded my expectations . I have never met a salesperson that was so knowledgeable, courteous and caring. He always kept me informed from Rusin. He exceeded my expectations . I have never met a salesperson that was so knowledgeable, courteous and caring. He always kept me informed from production to delivery. More

This was the best car buying experience I have had, I would definitely recommend the dealership and the sales person to anyone who ask, they were not notch. would definitely recommend the dealership and the sales person to anyone who ask, they were not notch. More

We came in on a rare rainy night to look for a new car. Although it was obvious everyone would rather call it a day all employees were friendly and ready to help us make a choice. A car was pulled onto the Although it was obvious everyone would rather call it a day all employees were friendly and ready to help us make a choice. A car was pulled onto the showroom floor by Joe Lena and he went over the details and options the car had to offer. We asked to come back the next morning to test drive and ultimately purchased a new 550i from Joe. Everyone we dealt with was helpful and friendly; from the genius specialist, Collette Apodaca to Steve in finance. Would definitely recommend this dealership to anyone thinking of buying a new car. More

Michael Ludtke is superior at customer service. He makes sure we get a time that works for us to bring in our car. He assures that whatever we need is taken care of expeditiously and always is knowledgeabl sure we get a time that works for us to bring in our car. He assures that whatever we need is taken care of expeditiously and always is knowledgeable re: any issue. We love buying cars from this dealership as we know Michael will take such amazing care of us! More

JC Chokrach made my recent car buying experience the most positive one can imagine, especially for a female going into a dealership by herself to purchase a used vehicle. He was recommended by a friend who positive one can imagine, especially for a female going into a dealership by herself to purchase a used vehicle. He was recommended by a friend who also had a great experience, and JC exceeded my expectations. I not only got a great (honest) deal, but was treated in the utmost professional and friendly manner by everyone at Chapman BMW. Michelle in financing gave me sound advice and stayed after hours on a Saturday to help me when I had countless questions. Finally, JC followed up to make sure I was happy with my purchase and even made himself available early in the morning when I called with some additional questions (because this was my first time driving a hybrid). Overall a solid A+ for Chapman BMW - they are honest, fair and a pleasure to do business with! More

I give Craig the highest rating because Craig is one of the hardest working guys I know and the hardest working car salesman(I should say consultant) that I I have ever worked with. He comes in early and the hardest working guys I know and the hardest working car salesman(I should say consultant) that I I have ever worked with. He comes in early and stays late. He always answers my calls and if he can't answer, we always callas back. He lets the BMW product shine and adds his own great sales techniques. He is my go to when ever I need a new or used cars. He has not steered me wrong and I feel he genuinely cares that the car will be the right fit for me. More

After an accident with my previous BMW I have seen look on the net for a local dealership however I did not check them out with other people who had purchased a car from this one. I have owned 5 BMW over on the net for a local dealership however I did not check them out with other people who had purchased a car from this one. I have owned 5 BMW over the last twenty years and really believe in BMW's quality and have always had excellent experiences with dealers from other States. I assumed that all BMW dealerships where held to the same high standards. This dealership was truly not the case. I had to take the car back four time to have thing fixed in a PRE CERTIFIED car. So much for pre certified cars from them. I was out and out lied to by the Service Manager regarding rust on the rotors and the finance sales person tried to sell me additional extended on things that were already covered for several year as well a scratched and dent warrantee on a car that was already scratched and dented. I am still a BMW believer however I would never even THINK of buy another car from this dealership. Please understand, this is just a summary of how bad the dealership performed. The only bright spot in the transaction with the salesman, Bob Husrch who tried his best to make things right. Should he go to another dealership I would highly recommend using him. I think he was embarrassed by the service I received, but he does not call all the shots. In summary, although I am disabled and was healing from the accident that brought me in to buy a car, I still believe in BMW's reputation for quality and would buy another, but NEVER from this dealership. Remember "BUYER BEWARE" really applies to these guys and expect to have to fight to get reasonable good service and do not purchase a car from them until you see that they have done all the things they promise or better yet - USE A DIFFERENT DEALERSHIP. Good ones are out there!! More

My car has been in for repaire 11 times since November 2013 . My car is a preowned certified 2009 750i.The sevice staff are very kind but the car has been largely unuseable and unreliable for 4 months. It 2013 . My car is a preowned certified 2009 750i.The sevice staff are very kind but the car has been largely unuseable and unreliable for 4 months. It has stranded me 3 times , twice on my way to Flagstaff.The latest episode was my car leaking gasoline while parked in my garage ,2 feet from my fireplace that had a raging fireburning in it.Luckely my wife noticed the stong smell of fuel when she arrived home and I removed the car fron my garage. I called the dealer the next morning and they instructed me not to drive the car and to call BMW Assist ,the roadside towing service for BMW clients.BMW Assist refused to tow the car unless I had the fire department remove the fuel from the car.The fire department said that is a service they do not provide.I am under the assumption that because I paid a premiun for this car , towing was included with CPO vehicles.I have owend approximatly 25 cars in my lifetime.This car has been the worst auto experience of my life by far.The previous statement is "WHY" I gave Chapmann BMW the rating I gave them. More