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Cedar Rapids Toyota
Hiawatha, IA
1,725 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,725 Reviews of Cedar Rapids Toyota
January 16, 2014
Both Alan Makabi and Wendy Nelson were very professional and personable to deal with.They both made the car buying experience easy and simple and were helpful with all questions and personable to deal with.They both made the car buying experience easy and simple and were helpful with all questions More
by Rusfi7
Employees Worked With
Alan Makabi
January 16, 2014
Service team is friendly and easy to deal with. Service is prompt and quality level is high. I trust this service center to do the right work right. is prompt and quality level is high. I trust this service center to do the right work right. More
by wgtollef
Employees Worked With
Steve Lemke
January 15, 2014
Our experience wit Toyota was exactly what we needed and was looking for. There was no pressure to make our decision at that time and all information was given to us with out asking a lot of questions, and was looking for. There was no pressure to make our decision at that time and all information was given to us with out asking a lot of questions, and our questions were answered promptly and with out hesitation. More
by crjim
Employees Worked With
Alan Makabi
January 15, 2014
Our daughter drives a 2000 Camry. She is a student at the University of Chicago and had to go back to school on Monday, January 13th. When I started the car in the morning it made a cranking sound. I knew th University of Chicago and had to go back to school on Monday, January 13th. When I started the car in the morning it made a cranking sound. I knew this needed to be check before she went back. I drove over to the service center and arrived at about 7:30 am. It was a zoo! But Tim very patiently listened to my predicament and said he would do his best. I caught a ride home and had a very pleasant conversation with the driver! I was at work by 8:00. By 9:30 am Tim had called and said it was the starter and the car would be done in an hour. Unbelievable, they really went above and beyond and Tim did his very best!! My daughter made it back to Chicago no problems and attended her 4 pm afternoon class. Thank you, thank you!!! Petra Cote More
by Bardenberg
Employees Worked With
Doug Olson
January 09, 2014
Came in on Christmas Eve. Day, early morning as I had a dead battery. My triple AAA came to my home that morning jump started my vehicle and tested my battery as it had a dead cell. I immediately brought m dead battery. My triple AAA came to my home that morning jump started my vehicle and tested my battery as it had a dead cell. I immediately brought my vehicle in, Toyota tested my battery, put a new battery in and I was on my way. I was very thankful that this was done without hesitation or question in professional manner. A big thank you to Toyota services staff. You helped me with a stressful situation at the busiest of the Hoilday Season. Susan Hunter More
by nursesue01
Employees Worked With
Not sure of others names first contact was Steve Lemke-- Others assisted, Steve Lemke
January 09, 2014
Experience a excess wait (over an hour) for my oil change due to having less employees working during the holiday season. In the past, I have normally been in and out within a half an hour. I was the secon due to having less employees working during the holiday season. In the past, I have normally been in and out within a half an hour. I was the second person to arrive in the morning, prior to the starting time. I had stopped in the day before and was told that it would be 1.5+ hours to have the service completed. decided to return early morning the next day. More
by ramajor
Employees Worked With
do not remember
January 09, 2014
Steve was great to get me in on a busy day and took care of my issue with my truck. Very much appreciated. I will make sure to contact Steve in a few weeks when I need regular service done on my truck. of my issue with my truck. Very much appreciated. I will make sure to contact Steve in a few weeks when I need regular service done on my truck. More
by Blamb1951
Employees Worked With
Steve Lemke
January 06, 2014
Our experience at Toyota was excellent! Everyone was friendly and very helpful. When we had questions the staff explained in a way that was simple and easy to understand. friendly and very helpful. When we had questions the staff explained in a way that was simple and easy to understand. More
by rloria
Employees Worked With
Alan Makabi
January 05, 2014
Terry went above and beyond helping us, as we live in Terry went above and beyond helping us, as we live in Wever, 120 miles away. We arrived Saturday Dec. 28th at 10:00, we were greeted by Terry righ Terry went above and beyond helping us, as we live in Wever, 120 miles away. We arrived Saturday Dec. 28th at 10:00, we were greeted by Terry right away. I knew then this was going to be an excellent experience, we where then introduced to Wendy in the finance department, she was just excellent, no pressure to purchase the options that you can, we did do the extended warrant which I am very happy that I did, as this car is full electronic gear. Terry then took us to our new Venza, he then explained the car very thoroughly, Terry knew this car inside and out, he was very knowledgeable, he probably spent an hour and half with us. I will not hesitant to purchase another car from Terry or anybody there, I feel you will be treated the same with anybody. Thank You Terry and Wendy for a great experience. More
by Jerstoy
Employees Worked With
Wendy Nelson, Terry Helgeson
January 04, 2014
I worked with Phil, if Phil were at any dealership I would recommend HIM to anyone. Phil is a great guy and so are many of the people who work there, such as Wendy and Kurt, also amazing when helping my would recommend HIM to anyone. Phil is a great guy and so are many of the people who work there, such as Wendy and Kurt, also amazing when helping my husband and I. Phil has done everything in his power to help As far as Toyota, I have become disappointed after being with them for 4 years and several cars in. This last purchase was not a Toyota and I see now how the deal with used cars. I purchased my car at the end of July and started having problems with it, it is now 5 months later and I couldn't have a bigger regret than purchasing this car. I have tried contacting several higher up and nobody has ever contacted me back. I feel as though I was handed a problem car and Toyota knew it. My warranty hasn't covered much as well, and I would have been nice if they would do a little more beside, keep telling me it was my fault. I was not happy with the service department because simply when I would call them they would never call me back they would call and talk to my husband instead, as a woman I found that very degrading and disrespectful that they didn't feel the need to fill me in on MY vehicle. Before I went trough all of this I recommended Toyota to many friends and family, however after his I don't believe I will because if I don't want them to feel the same way or run into a problem car. Not to mention I contacted the Toyota 1800 number and even they contacted Toyota and said someone would get back to me to fix my concerns.... it never happened. Like I said I would recommend the people I worked with any day they are great, people and I understand they only can do so much in their positions.... as far as Toyota itself if this is how they handle loyal costumers it says a lot for the owner and their lack of concern for those who purchase used car from this lot. More
by zander2010
Employees Worked With
Phil Wieneke
