Castle Ford of Michigan City

oil change I thouge the oil change and tire roation was 39.95 not 79.95 I will go to some other place next time for service I thouge the oil change and tire roation was 39.95 not 79.95 I will go to some other place next time for service More

Castle Ford I have been getting my Ford Explorer serviced there for a while. They have treated me fairly & honestly even though I did not buy the vehicle there. T I have been getting my Ford Explorer serviced there for a while. They have treated me fairly & honestly even though I did not buy the vehicle there. That is why I decided to buy my next vehicle there and I was not disappointed, the salesperson listened to me & worked with me on evey aspect of the process. Thanks Castle Ford for the new vehicle. Brandon More

Problem Solved! My husband purchased a Mustang GT when the dealership was still owned by Sauers. Long story short he took it in for an oil change and noticed scratch My husband purchased a Mustang GT when the dealership was still owned by Sauers. Long story short he took it in for an oil change and noticed scratches on the car. Service department attempted to fix but were not successful, so we contacted the general manager Mark Artibey. He quickly made sure the car was sent out for the scrathces to be taken care of and also had it detailed and when we picked it up it had a full tank of gas! It took us a bit to get our probem fixed but once we were working with Mark everything was fixed to our satisfaction. Thank You! More

Chris Bellamy helped us find the perfect MKZ! Saw your add on line, after looking in our area we decided to check your dealership out. Chris spent 6 hours with us (which we appreciate) found us t Saw your add on line, after looking in our area we decided to check your dealership out. Chris spent 6 hours with us (which we appreciate) found us the perfect car! Will recommend your dealership to our friends! Also, thanks Antoine for your late night paperwork! More

New Vehicle Purchase I knew the car I wanted and found the best deal with Castle online. Since we live 45 minutes away, we worked with the online sales initially and then I knew the car I wanted and found the best deal with Castle online. Since we live 45 minutes away, we worked with the online sales initially and then met with Kyle when we came in for test drive. Very low pressure sales which is great. While most final details and approval were completed online, it took several hours to be able to complete final paperwork to take ownership and finally drive off the lot. I totally recommend the multi-year paint and interior protection that is offered. My new black car has been rained on several times and has dried without spots which is amazing compared to my previous experience with similar products applied annually. More

Ford F150 Went to great lengths to get the truck we wanted. Blake and Mark were very friendly and very knowledgeable about the truck we were looking for. Woul Went to great lengths to get the truck we wanted. Blake and Mark were very friendly and very knowledgeable about the truck we were looking for. Would buy from again! More

Good job Had a pleasant experience. Milt and the rest of the people were very kind and helpful. Would recommend castle Ford Lincoln. To friends and family Had a pleasant experience. Milt and the rest of the people were very kind and helpful. Would recommend castle Ford Lincoln. To friends and family More

General Manager Mark was VERY unprofessional! The General Manager treated his employees horrible and was very unprofessional! I could hear him yelling at his employees while we were in the other r The General Manager treated his employees horrible and was very unprofessional! I could hear him yelling at his employees while we were in the other room for financing. Chris the sales person what very helpful but I will never use this dealership again. And I would not recommed it to anyone else. And the only reason is because of the general manager! More

Traded and bought a vehicle I'd been looking for a vehicle for almost 2 months. They had a nice product at a great price. The salesman was fantastic. I had dealings with sales, m I'd been looking for a vehicle for almost 2 months. They had a nice product at a great price. The salesman was fantastic. I had dealings with sales, manager, finance, service and clerical. They were all really nice, talked straight and didn't pressure. Great experience. More

exasperating 8/23/18: Car into Castle service dept. for oil change and 75.000 mile check up. OK Needs new tires - 4/32" remaining. They have Goodyear tires in stoc 8/23/18: Car into Castle service dept. for oil change and 75.000 mile check up. OK Needs new tires - 4/32" remaining. They have Goodyear tires in stock. Make appointment for 8/27 to replace 4 tires. Arrive Castle service at 0825. Car up and tires removed.@ 0900. Then Troy tells me that the tires for my car were sold Saturday 8/25. Forgot to mark them sold on 8/23.Oops. New tires will be in 8/28 @1000. Since tires are off, loaner offered. OK. 8/28. Call Castle and told the car will be ready after lunch. Arrive @ Castle 1238. Car not ready yet. Return loaner and Samantha says they will put a $5 - 10 charge on my credit card. I am told that I have to pay for the gas. I question this as I only drove the car home ,10 miles and back. I had the loaner because Castle service had messed up. A young male then stepped up an said " because of my attitude " he would wave the gas money. I asked him explain that statement and words were exchanged. I left service dept and sat with my salesman and related the story. He and the Manager told me to fill this form out. More