Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Ford of Michigan City
Michigan City, IN
471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
471 Reviews of Castle Ford of Michigan City
December 28, 2024
If you're bringing your vehicle here for warrenty repair its possible that you'll wait months also take photos of your vehicle interior/exterior before you drop it off. Full story below: Dropped vehicle of its possible that you'll wait months also take photos of your vehicle interior/exterior before you drop it off. Full story below: Dropped vehicle off first week of August to a service team member (warrenty issue on transmission bought from them, it lasted only 3000 miles). 3-4 weeks later hear nothing from dealership & call to see if there are any updates, they inform me that the tech quit and they didn't know they had my vehicle (after some run around they find my vehicle and the keys) and assure me they'll get right to it after I have to re-explain the issue with it (they offer me a loaner, I refuse assuming that now that they know they'll be able to get right to the issue.) Fast forward wait a week to give them time have to call to get an update (to speed up the review this happens repeatedly for pretty much 2 months, being given the run around followed by me being forced to call them to even get an update.) I get corporate involved because I ended up asking for a loaner vehicle since I'd been without a vehicle to get to work and was forced to borrow one from a family member (the time had since passed since the service member had said he'd have a loaner available for me and it seemed like they were making no progress on my vehicle the team service member also admitted to me they kept putting off working on my vehicle to work on others.) Corporate gets involved the team service member had told me he'd have a loaner that week for me, he tells corporate he doesn't and won't have one for months. They apparently couldn't because of their corporate structure order me a new trans because of their purchaing policy and corporate had to give them permission. (Fast forward) December 27th the vehicle is finally "fixed" (we'll see) got it back empty of gas, dashboard codes uncleared,paperwork wasn't complete gotta get it another day, and for some reason my rear seat is missing a head rest (hence why I'm warning you to take pictures of your interior/exterior before bringing your vehicles to this dealer.) They clearly don't do lot checks since they didn't even know my vehicle was there, so anyone could steal from your vehicle especially if they forget to lock it on the lot.(no idea why the heck my random headrest went missing extremely weird) Personally don't plan on going back, yes the staff are polite but polite doesn't beget professionalism. At the end of the day you're hearing the story from my side so please by all means take it with a grain of salt I tried to be fair and objective in my review and warn you of clear issues they have there. I don't anticipate they'll fix those issues quite frankly I'm livid, but what can you do other than warn others of the issues. (Note: I understand my vehicle is older and it takes time to find parts for a 2006, however almost 6 months is absolutely ridiculas for a warrenty repair.) More
by Neon
Employees Worked With
Kyle
April 24, 2024
Samantha the salesperson we delt with was amazing. She never pressured us in our decision. The whole team there are awesome. Thank you all. She never pressured us in our decision. The whole team there are awesome. Thank you all. More
by BILL
Employees Worked With
Gus Medina, David Ortiz, Greg Harper, greg harper, Samantha Moffitt
March 26, 2024
We scheduled an appointment to see a 2023 ford f150 with 2.9 mile showing on the odometer on the web sites photos. We drove an 1 1/2 hours only find out on arrival that the vehicle we were interested in act 2.9 mile showing on the odometer on the web sites photos. We drove an 1 1/2 hours only find out on arrival that the vehicle we were interested in actually had approximately 3000 miles and was driven by the GM. We still test drove the vehicle and the interior in the rear had been damaged by his children. The truck also sounded mechanical unsound. I could tell if the steering rack was faulty or if it was mechanical issue with engine. So we found we found the dealership to be deceptive and untrustworthy. More
by ceping1959
Employees Worked With
Gus Medina, David Ortiz, Greg Harper, greg harper, Samantha Moffitt
February 12, 2024
I have kept in touch with Jake from the start of the purchase and he has kept me informed throughout the process its be a pleasure so far doing business with you. Thanks purchase and he has kept me informed throughout the process its be a pleasure so far doing business with you. Thanks More
by roger
Employees Worked With
only know him over the phone by Jake
February 02, 2024
The buying process was limited. Not too much to haggle over. My sales person did a fine job and we agreed on a sale in about ten minutes. Not too much to haggle over. My sales person did a fine job and we agreed on a sale in about ten minutes. More
by Mllmgt
Employees Worked With
Rachel Kinney
January 10, 2024
We have had an excellent experience with the purchase of our cargo van from Castle Ford. Tom ONeil has been exceptional in keeping us informed of all aspects of the purchase up to and including delivery to our cargo van from Castle Ford. Tom ONeil has been exceptional in keeping us informed of all aspects of the purchase up to and including delivery to our business location. More
by smartdeliveries
Employees Worked With
Tom O'Neill
December 03, 2023
Jake W at Michigan City ford went above and beyond with his customer service. Answering all of our questions and getting us the F250 we needed for our business. Will definitely be returning to do future bu his customer service. Answering all of our questions and getting us the F250 we needed for our business. Will definitely be returning to do future business. More
by joejhlux36
Employees Worked With
Tom O'Neill, Jacob Woods
