Castle Ford of Michigan City

earlt oil and filter+ 12 point inspection went in for oil and filter. 2 days later was leaking oil. they replaced oil filter.so far so good .they took care of the truck right away. went in for oil and filter. 2 days later was leaking oil. they replaced oil filter.so far so good .they took care of the truck right away. More

Very Friendly! 1st time at Castle Ford, they were very friendly! I was greeted outside and they gave me enough time to comb the lot without pressure to rush and pick 1st time at Castle Ford, they were very friendly! I was greeted outside and they gave me enough time to comb the lot without pressure to rush and pick a vehicle. Very nice people. More

Oil change and rotate 2 cars I had a oil change and rotate on both of my vehicles, Luis was great on Saturday, and also Leann and Ashley, on friday got me in and out, and they eve I had a oil change and rotate on both of my vehicles, Luis was great on Saturday, and also Leann and Ashley, on friday got me in and out, and they even cleaned my vehicles, was a great place to go, friendly atmosphere wasn't pressured to buy thing I didn't need, thank you ????? More

Seeking replacement for 11 year old car needing to retire. I was greeted sincerely . I originally was expecting to purchase a used vehicle due to my budget. Trace listened to my preferences and circumstance I was greeted sincerely . I originally was expecting to purchase a used vehicle due to my budget. Trace listened to my preferences and circumstance. He met them beyond expectations! He made it possible to purchase a brand new car that met my budget. When making an important investment decision for a pertinent necessity , it is reassuring to work with someone who is willing to go the extra mile to enable the best fit for the customer. All were courteous as I was introduced to other team member departments. More

Efficient Service Pleasant to deal with. Kept me informed of any issues and the status of my vehicle. Explained in detail what was done on the work for my vehicle. Pleasant to deal with. Kept me informed of any issues and the status of my vehicle. Explained in detail what was done on the work for my vehicle. More

Engine light Very good service, kept me updated on everything! Everyone friendly and knowledgeable. Loaner car was clean and everything went smoothly from dropping Very good service, kept me updated on everything! Everyone friendly and knowledgeable. Loaner car was clean and everything went smoothly from dropping off to picking up, thank you More

Great Experience! We had a great experience dealing with Terry, Chris, Greg, and Ron! Definitely would recommend this place if you’re looking for a good deal on a vehic We had a great experience dealing with Terry, Chris, Greg, and Ron! Definitely would recommend this place if you’re looking for a good deal on a vehicle. More

Service department needs to communicate better I took my car in for a recall, oil change and tire rotation. I was suppose to have my car back in 2 hours and a month later, I finally got it back! T I took my car in for a recall, oil change and tire rotation. I was suppose to have my car back in 2 hours and a month later, I finally got it back! The recall part was defective and there were only 14 recall parts in the nation. I understand this happens and I am okay with all of that, they were nice enough to pay for me to get a car through enterprise, but I should not have had to keep calling them to find out the status of my car. The day I took it in I had to call a couple times in the evening and I felt I got the run around. I still had to call 2 days later to find out the status and they still didn’t know what was going on. I finally found out after many phone calls later that I was getting a car from enterprise and it was probably going to be a month befire I would get my car back. One month and two days later, I decided to give them a call for an update. Heard the same story and they had to call Ford to see where the part was. The next day I get a call (surprisingly) saying the part came in and they should be done with it around 2:00 that afternoon! Never heard anything more that day. So the following day while I was at work I called them again in the afternoon to get an update and after I was on hold for a few minutes they came back on the phone and said, “Guess what? It’s done!” Since I finally got my car back, the tire pressure light has been on (don’t they check that when they do the oil change and tire rotation) and my traction control light keeps coming on. I haven’t even done anything about it because I’m scared to take it back in. More

Not optimal communication Brought my car in for two problems: windshield lost exterior molding and exterior rear view mirror shakes at speed. What I got was a tune-up and when Brought my car in for two problems: windshield lost exterior molding and exterior rear view mirror shakes at speed. What I got was a tune-up and when they called to say all was completed there was no mention of any problem. Only after I got home and read the receipts did I realize they did not fix either ugh More

Brake Issue I had taken my vehicle in to have an oil change, they informed me that I was due for the 60,000 mile tune up, so I had them go ahead and do that. T I had taken my vehicle in to have an oil change, they informed me that I was due for the 60,000 mile tune up, so I had them go ahead and do that. They later called me up and said that the front brake need changed badly, I had them go ahead and do that also. I picked up my vehicle and took it home, I didn't drive it again for a few weeks as it is my personal vehicle. When I did drive it again I noticed if I stepped on the brakes hard that at about 5 mph to a full stop that there was a grinding noise in the front end. I drove it again a few weeks later and wanted to make sure it wasn't a one time issue and the problem still persisted. I called Castle Ford and asked to make an appointment and they said for me to just bring the vehicle in and someone would look at it. I dropped the vehicle off and explained the problem, they were going to have someone look at it. They called me later in the day and said it was gravel in the brake slides and that it was all fixed now. I drove it back to work and wanted to see if it was indeed fixed and it was not. I drove it that weekend and the problem still persists. I am going to give the dealership one last problem to correct the problem before I take it to another dealership More