Castle Ford of Michigan City

Smooth deal Every thing worked out I like my car only found one thing wrong the sun roof cover inside the car is broken went on a short trip every thing worked Every thing worked out I like my car only found one thing wrong the sun roof cover inside the car is broken went on a short trip every thing worked More

Service nightmare Dropped the car off on Wednesday was told would call me when it was ready Friday evening I called and was told it’s ready picked it up and the check e Dropped the car off on Wednesday was told would call me when it was ready Friday evening I called and was told it’s ready picked it up and the check engine light was on next day opened the hood and found air cleaner housing was open and laying across the engine the air temperature sensor was unplugged reconnected it called them Monday asked me to bring it back so before we left I checked the oil to find out it had not been change and was low dropped the car off they called Monday afternoon said car was done and that it had been checked over by 3 different people got there to pick up the car to find the oil was still low showed the service writer wanted to bring it back in I said never mind will find someone else that wants our business More

The experience was poor. The polite words and phrases hid a lack of customer service. It was like I was dealing with two different people when speaking with only one individua The polite words and phrases hid a lack of customer service. It was like I was dealing with two different people when speaking with only one individual. In the happiest of polite voices I would be told no one had any idea what was going on with my car and that in the first two days of it being in the shop no one had looked at it. I rented a car not knowing they had 30 loaner vehicles and no one offered me one until the Friday they told me my car was ready. Seriously. Took them 4 days to tell me I needed a new battery. NEVER AGAIN. More

Missing the details Came in for a oil change and detail cleanup. It took over 24 hours. Did not clean thoroughly. Missed many places especially between the seats and cent Came in for a oil change and detail cleanup. It took over 24 hours. Did not clean thoroughly. Missed many places especially between the seats and center console. More

Lack of details Right now the service department lacks the ability to perform to an excellent standard. The services lack the details that are needed when servicing a Right now the service department lacks the ability to perform to an excellent standard. The services lack the details that are needed when servicing a vehicle. Never had this problem before. I hope they resolve this problem. More

Good experience I had some major damage to my 2014 Ford Fusion and the service department reached out to ford and got the bill reduced by more than half. I had some major damage to my 2014 Ford Fusion and the service department reached out to ford and got the bill reduced by more than half. More

Great dealer Milt has been the greatest. He has been our guy for years and is always the best. Never pushy and gets us a great deal. Love my new car!! Milt has been the greatest. He has been our guy for years and is always the best. Never pushy and gets us a great deal. Love my new car!! More

Great staff Terry Morse found a way to get me the used car I needed to get to work. The 2008 Hyundai Santa Fa is in very good shape. Thanks Terry!! Terry Morse found a way to get me the used car I needed to get to work. The 2008 Hyundai Santa Fa is in very good shape. Thanks Terry!! More

New purchase This is good experience for my first purchase from Castle.Looking forward to driving my new truck . Glad I could find it in the inventory. This is good experience for my first purchase from Castle.Looking forward to driving my new truck . Glad I could find it in the inventory. More

Fast and efficient Chris was extremely helpful. Found a Jeep with all of the options i was looking for. I was in and out with a new car in just a couple of hours! Chris was extremely helpful. Found a Jeep with all of the options i was looking for. I was in and out with a new car in just a couple of hours! More