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Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

September 26, 2019

Great customer service The service team has always given me stellar service, which begins the minute you drive in. I feel confident leaving my vehicle in their hands, knowin More

by Thartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Duncan, Katie, Joseph Butkiewicz
Sep 26, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Thank you for the positive endorsement of the staff in service. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

September 21, 2019

Great job Kaitlin Thank you for helping my mother in law with her purchase. She is happy. You treated her very well. Well done. Well done. Thank you More

by reenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the referral. We strive to exceed our customer's expectations with radical hospitality. Thank you for the positive endorsement of Kaitlin. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

September 18, 2019

Best new car buying experience ever We were not sure what kind of SUV we wanted but we had heard Kia's were good cars. We love our new car. Everyone at the dealership was most helpful More

by The Earnhardts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fields, Kaitlin
Sep 18, 2019 -

Casey Kia responded

Thank you so much for the five star review! Congratulations on your purchase! We are extremely grateful for your business! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

September 16, 2019

Excellent! Outstanding customer service. Mr.Archer very professional and well spoken.He answered all our questions and gave us details to assure us that our purc More

by Lala08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2019 -

Casey Kia responded

Thank you for the five star review! We are extremely grateful for the opportunity to earn your business. Sincerely, Roberto A. Dial General Manager

September 13, 2019

Angela is riding again I researched different car dealerships,and Casey had the best deal on top of that we were help with our decision by great salesman. Charles Archer is More

by Jeff/Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2019 -

Casey Kia responded

Thank you Jeff and Angela for the five star review! Congratulations on your purchase! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 12, 2019

Good and Reliable Service at an affordable rate I get my SUV serviced by Katie Gilbert at Casey Kia and I appreciate the service they provide. It is Trustworthy and Reliable. I also Love that Pam va More

by Diane P. I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert , Pamela Denny
Sep 14, 2019 -

Casey Kia responded

Thank you so much Diane for your five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for your positive endorsement of Katie and Pamela. We strive to exceed our customer's expectations with radical hospitality. Please let us know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 08, 2019

Great Service When my vehicle's dealer is backed up with maintenance and they can"t accommodate me due to my tight schedule, they have sent me to their partners at More

by jsantiagoalers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Sep 09, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 07, 2019

Excellent service Nina listened to my needs and didn’t give up until I found what I was looking for. This dealership assisted me from everything beginning to end. I w More

by Rockie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Kruger
Sep 09, 2019 -

Casey Kia responded

Thank you so much Rockie for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Nina. It is our goal to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 07, 2019

Easiest transaction ever Charles Archer was amazing. Great listener and met my requests with extreme professionalism. Highly recommend! I love my new truck! Will enjoy a long More

by Sparkeay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to provide all of the information for our customers to make a well-informed decision. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 06, 2019

Upfront! Mr. Archer was very upfront with us and very truthful when it came to Getting us everything we desired I would definitely recommend him to anyone that More

by Girven10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you so much for the positive endorsement of Charles Archer. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

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