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Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

November 09, 2019

Christine Allen is an exceptional employee. I came in with a tire sensor issue and she explained the situation in detail and the service was taken care promptly. I appreciate your help! Respectfully, More

by DQ
Recommend Dealer
Yes
Employees Worked With
Christine Allen
Nov 16, 2019 -

Casey Kia responded

Thank you so much Danielle for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 09, 2019

Charles is excellent at what he does! He has a lot of patience and provided some of the best hospitality possible. Not only did he make sure that I was pleased, he made sure that my twin sister was also More

by Marilyn
Recommend Dealer
Yes
Employees Worked With
Nov 16, 2019 -

Casey Kia responded

Thank you so much Marilyn for the five star review! We are extremely grateful for the opportunity to earn your business and your twin sister. I am very happy to hear that Charles Archer was able to accommodate the both of you. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

November 06, 2019

Wonderful experience tonight! Thank you for making the purchase so easy and being super nice answering my questions and explaining everything about the car. I highly recommend Charles and Gordon at Casey More

by Chaaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gordon Hatcher
Nov 07, 2019 -

Casey Kia responded

Thank you so much Chaaya for the five star review! We are extremely grateftul for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer and Gordon Hatcher. It is our goal to exceed our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

November 06, 2019

Fantastic My husband and I had an amazing experience at Casey Kia! Kaitlin made our car buying experience a breeze. She was able to get us in a used car to fit More

by annberkeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

Casey Kia responded

Thank you so much Ann for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Kaitlin Fields. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

October 31, 2019

Today makes the 3rd vehicle that I have purchased at Casey Kia. My experience was nothing short of amazing. Everyone was kind, courteous, and made me feel appreciated. My salesman Jordan V. was an ad More

by Muriel J
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem, Jordan Vodehnal
Nov 07, 2019 -

Casey Kia responded

Thank you so much Muriel for the five star review! We are extremely grateful for the opportunity to earn your business for third time! You and Daryl are a part of our Casey KIA family! Your loyalty and support mean a lot! Also thank you for your positive endorsement of Jordan Vodehnal. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

October 29, 2019

Charles was very helpful and friendly throughout the process. I was initially unsure if I wanted to buy, but I think he got me a pretty good deal on a new car with a price that I couldn't refuse. More

by Dhorn25
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 27, 2019

Used Car buying Charles was a delight to deal with. Very friendly and professional, very thorough and so far he has stood behind everything he promised me. Would de More

by CB73
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer' s expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 25, 2019

Buying a truck It was a pleasure to visit with Charles Archer to purchase a truck. He is a very professional employee as well as being very personable. More

by JDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
Oct 25, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the recent purchase of your truck. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 23, 2019

It was a customer friendly experience. The complete transaction was quick and pain free...no complications at all. I earnestly had no idea that everything would be done...from start to fini More

by Gee-man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. It is our goal to exceed the customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 22, 2019

Service appointment Very good customer service, broke down cost and didn’t pressure me to do recommended repairs. Staff was very friendly and informative. As a female I More

by Cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Oct 25, 2019 -

Casey Kia responded

Thank you so much for the positive review Cynthia. We are extremely grateful for the opportunity to take care all of your service needs. It means a lot to me that you feel at ease doing business at my dealership. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

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