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Casey Kia
Newport News, VA
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,527 reviews
November 25, 2019
I had a wonderful experience with Charles today. His level of faith and professionalism blew me away. He made sure my experience was memorable and worthwhile. I would absolutely recommend him to anyone level of faith and professionalism blew me away. He made sure my experience was memorable and worthwhile. I would absolutely recommend him to anyone and I thank him a million for helping me obtain the vehicle of my dreams today! Great service! More
by Kay Nightingale
November 23, 2019
Charles is an exceptional person to deal with. He is very honest and up front. He went above and beyond my expectations. I would recommend this dealer to anyone. very honest and up front. He went above and beyond my expectations. I would recommend this dealer to anyone. More
by Gmpystx
November 22, 2019
Excellent, prompt, quality service. All service fully explained, done well and ahead of schedule. Staff was polite, helpful, and provided good service advice. Shuttle service was great. explained, done well and ahead of schedule. Staff was polite, helpful, and provided good service advice. Shuttle service was great. More
by James_noel
Employees Worked With
Bernie Toth (he is five star as well), Joseph Butkiewicz, Pamela Denny
November 19, 2019
I had a terrible experience with the service department 11/18/2019. I scheduled online for factory maintenance and state inspection. Granted I arrived 10 min late, but they could not find me in the compu 11/18/2019. I scheduled online for factory maintenance and state inspection. Granted I arrived 10 min late, but they could not find me in the computer and I told the lady I needed the factory maintenance for 70,000 miles and a state inspection and that the check engine light was on. The state inspection never got done. And they did a diagnostic without me asking. I asked for the multi inspection but not a diagnostic. They charged me $90 for the diagnostics and told me it would be over $700 to fix some sensor issues. Also they did an oil change and didn’t even put a sticker on my car to remind me for the next oil change. They also didn’t call me to advise me any of this. I had to call them to find out what was happening. I had to pick up my car after the service department closed because I worked all day. They took my credit card information over the phone and told me I could pick up my until 8 pm if I went to the sales department. When I got there the lady gave me the keys. And I asked her where my car was and she didn’t know. She said it’s either on one side of the building or the other. So I had to trek around in the rain to find my car. And it was very dark outside. And it I got the impression no one gave a xxxx. It was a definite cluster* I also found the details on my computer to show where I scheduled. So if anyone needs to see this I can verify this. This system is asking me to rate the individual. I worked with Pamela. She did ok. I’m not happy with what happened from there. ...... So I left the information up that happened to me 11-18 because it happened and nothing will change that fact. It had an impact. BUT Joseph did work it out for me and took off the charge for the diagnostic and he was super nice. So Kia does try to make it better. And Joseph didn’t give me grief or cop an attitude like a lot of other managers from other places. And I’m not one to complain. I don’t like to rock the boat. But I had to In this instance because I felt blind sided. But thanks to Joseph all is well. More
by reenie
Employees Worked With
Joseph Butkiewicz, Pamela Denny
November 18, 2019
I had an amazing experience with Kaitlin Fields! She helped my purchase my first car and she made the buying experience worth it. Amazing!! I recommend her because she’ll get you the best deal and and m helped my purchase my first car and she made the buying experience worth it. Amazing!! I recommend her because she’ll get you the best deal and and make sure that’s the right car for you. Her job is to get sells but she puts you before that. She’s just an great person and sales person all around, she’s dedicated. More
by Jasmine Anderson
Employees Worked With
November 16, 2019
I had my oil changed and Casey recommended tire rotation and air filter after checking the vehicle out. I had those done and they were very thorough. and air filter after checking the vehicle out. I had those done and they were very thorough. More
by Wanda Kee
Employees Worked With
Katie
November 15, 2019
Charles worked hard to get me the best deal possible! He explained all the details and was very upfront with the different options! Thanks again. explained all the details and was very upfront with the different options! Thanks again. More
by hilton.christopher1
Employees Worked With
November 13, 2019
Great job helping us with the purchase of a new to us family vehicle! Found a few issues with the vehicle but were addressed to our satisfaction without any question. His boss Jeff is great too! Thanks family vehicle! Found a few issues with the vehicle but were addressed to our satisfaction without any question. His boss Jeff is great too! Thanks More
by Trfa63
November 12, 2019
Charles is great!! Very polite and professional.. He did everything in his power to get the deal done! And did with a smile. I would highly recommend working with him for your new or used car buying experie everything in his power to get the deal done! And did with a smile. I would highly recommend working with him for your new or used car buying experience. More
by steelshotdrums
November 11, 2019
My experience here was truly the best I have ever had. Mr Archer was helpful , very kind and I will 1000% recommend him to all my family and friends. He was very respectful in the way he spoke to my husban Archer was helpful , very kind and I will 1000% recommend him to all my family and friends. He was very respectful in the way he spoke to my husband and I, and constantly asked if we needed anything and went above and beyond to get us the monthly payment we were looking for. Thanks again More
by Drummerwyfe4life
