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Casey Kia
Newport News, VA
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,527 reviews
December 09, 2019
I was at the dealership for service. I ended up buying a vehicle. Charles did a great job! Be advised Mr. Casey Charles is one of your best assets. vehicle. Charles did a great job! Be advised Mr. Casey Charles is one of your best assets. More
by Rage7850
Employees Worked With
December 08, 2019
Nice people.. great service.. very clean business.. my salesman was very professional and clean cut.. great personality and backs up his word. Will refer friends. salesman was very professional and clean cut.. great personality and backs up his word. Will refer friends. More
by Randy 55
December 08, 2019
Outstanding Service! I recently purchased an SUV for my family. The staff at Casey Kia is absolutely marvelous. They go above and beyond for their customers. Johnnie D Jor I recently purchased an SUV for my family. The staff at Casey Kia is absolutely marvelous. They go above and beyond for their customers. Johnnie D Jordan Jr was my initial contact upon entering. Shortly after I was introduced to Sam S the sales manager. I went in for a test drive and then got straight to business. Josh the insurance reviewer and Mr. James in Finance were great, thorough and knowledgeable. Mr. Jordan even went the extra mile and assisted me with transporting my other vehicle to my residence. The customer service from every person I encountered from the minute I walked in the door to the minute I drove off the lot with the family's new SUV was by far the best. My experience at Casey has made me a customer for life. I highly recommend them and Casey Honda as well. I have been their customer for several years and that will continue for many more years to come. Thank you Casey for a wonderful buying experience! More
by medyna30
Employees Worked With
Other Employees :
Josh in Insurance review and verification, Sam Saleem
December 07, 2019
In and out fast. Had a recall performed for an ECU update. Greeted by the service writer. Couple of signatures and 30 minutes in the lounge. update. Greeted by the service writer. Couple of signatures and 30 minutes in the lounge. More
by Chrisf757
Employees Worked With
Joseph Butkiewicz, Pamela Denny
December 05, 2019
Excellent customer service. Straight and to the point. Knows his job very well. Willing to give customers the very best.knows who to contact to get you help. Knows his job very well. Willing to give customers the very best.knows who to contact to get you help. More
by Annw18@icloud.com
December 04, 2019
GREAT customer service from Charles. He is focused on GREAT customer service from Charles. He is focused on customer desires and helps them find what they are looking for. He is thorough and detailed, GREAT customer service from Charles. He is focused on customer desires and helps them find what they are looking for. He is thorough and detailed, not pushy. I appreciated my experience with him as a salesperson. I was disappointed with my experience with the finance rep. He kept eye contact and conversation with my husband on the side vice me who was directly in front of him. I did not make a purchase. More
by J-Soul
December 03, 2019
2019 Kia Stinger Kaitlin and the team at Casey Kia took great care of me, as always! I highly recommend this dealer. Roberto runs his place like a well oiled machine. Kaitlin and the team at Casey Kia took great care of me, as always! I highly recommend this dealer. Roberto runs his place like a well oiled machine. More
by alhowell
December 02, 2019
Very happy with my purchase. Accommodating salespeople. The team seemed very interested in finding me exactly what I was looking for in a vehicle. Thanks! The team seemed very interested in finding me exactly what I was looking for in a vehicle. Thanks! More
by jenwren1022
November 28, 2019
Really enjoyed my time ag Casey Kia. They were really Really enjoyed my time at Casey Kia. They were really professional and Adriana was really helpful! Every question I asked, she was really aware and if Really enjoyed my time at Casey Kia. They were really professional and Adriana was really helpful! Every question I asked, she was really aware and if she wasn't, she made sure to get the answer. They were very considerate and friendly! I would recommend this dealership to anyone that's looking for a vehicle whether its used, preowned or brand new! Thank you!! More
by Kaisha
Employees Worked With
Other Employees :
I'm not sure the new guys name, but he was extremely nice! He kept offering me beverages lol , Jeff Finch, Adriana Allen
November 28, 2019
Had the pleasure of dealing with Charles on the purchase of our new car from Casey Kia . Very professional and he made sure he got the deal we were looking for.Great salesman for sure. of our new car from Casey Kia . Very professional and he made sure he got the deal we were looking for.Great salesman for sure. More
by Ammcosafeguard
