Casey Kia

The services reps there are awesome. I enjoy have my car serviced there. Jenn has a really loveable personality. Christine is always a pleasure to work with. serviced there. Jenn has a really loveable personality. Christine is always a pleasure to work with. More

Excellent customer service. Friendly atmosphere. One of the people I had the pleasure of working with was Mr. Johnny Jordan, Jr. His level of expertise in the vehicles I chose to look at helped me t One of the people I had the pleasure of working with was Mr. Johnny Jordan, Jr. His level of expertise in the vehicles I chose to look at helped me to better make my final decision. The ease and comfort in the purchasing process were phenomenal. Mr. Jordan was extremely helpful in helping me stay very close to my expected budget. Mr. Jordan was helpful, patient, friendly and professional (in dress and personality). He (Mr, Jordan) was genuinely concerned that all of my questions and concerns were answered to my satisfaction. I did not feel any pressure in making my decision. Also Mr. Dial was pleasant, welcoming and very helpful throughout this process. The showroom added to this experience as it was clean and neat. This whole car buying experience was smooth and without pressure or empty promises. A great place to buy a car. Awesome experience! More

Excellent customer service!! Pleasant experience when purchasing a vehicle. I wasn’t pressured to buy anything. Charles Archer was very courteous and a pleasure to work with. purchasing a vehicle. I wasn’t pressured to buy anything. Charles Archer was very courteous and a pleasure to work with. More

Problems Yes I am an unhappy customer. Traded a kia for another kia. Love the vehicles. Finance dept at Casey Kia in Newport News is not very customer oriented Yes I am an unhappy customer. Traded a kia for another kia. Love the vehicles. Finance dept at Casey Kia in Newport News is not very customer oriented. I know they do a lot of sales and I am not the only customer. I am 6 and 1/2 weeks late receiving registration for transferred plates. Spoke to finance manager 5 days ago. He was supposed to investigate and get back to me. No he hasn’t called me and he is avoiding my calls. Not very customer friendly. The service department Joey and service manager mr B great. They need to fix the finance employees at that dealership anyway. More

I went to purchase a vehicle on jan3rd.. Jacob Martinez the sales person and the manager of dealership worked hard to help me get a great car. I am very happy because my credit was not the best and a lot o the sales person and the manager of dealership worked hard to help me get a great car. I am very happy because my credit was not the best and a lot of people would have just turned me down. They made sure I was comfortable while they working hard for me I will let my family and friends know about the terrific service. More

very good experience buying a new car from Kaitlin Fields. Enjoyed buying a car from Kate Fields, she's knowledgeable about the vehicles. The sales manager, Mr Gordon Hatcher, also very good to work with. I Enjoyed buying a car from Kate Fields, she's knowledgeable about the vehicles. The sales manager, Mr Gordon Hatcher, also very good to work with. I'd recommend them. Finance guy, not so much. More

Customer service was outstanding. Kaitlin Fields was great! She was simply outstanding as an Army and Navy veteran she was very thankful for my service and that meant so much. I will d Kaitlin Fields was great! She was simply outstanding as an Army and Navy veteran she was very thankful for my service and that meant so much. I will definitely be sending my friends her way as well as this wonderful dealership. Thank you Kaitlin and please thank Christian as well. More

Casey Kia is a very good dealership. From the sales force to the finance team to the service department, everyone acts in a professional manner. We love our new Kia. force to the finance team to the service department, everyone acts in a professional manner. We love our new Kia. More

Always friendly people. The waiting area is comfortable and clean. Complimentary coffee and snacks are available while you wait. The wait time is normally less than what they tell you at check in. and clean. Complimentary coffee and snacks are available while you wait. The wait time is normally less than what they tell you at check in. More

Charles and Chelsea helped us out today. They were nice, professional, and super efficient. Our expierence was great, and I will be sure to refer our friends and family to casey!! Thanks for making buying a professional, and super efficient. Our expierence was great, and I will be sure to refer our friends and family to casey!! Thanks for making buying a new car so simple for us! More