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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
August 23, 2020
Very friendly and attentive service. Worked to get me in and out as painlessly and efficiently as possible. Great warranty with purchase of used vehicles. and out as painlessly and efficiently as possible. Great warranty with purchase of used vehicles. More
by Pelletier187
August 20, 2020
Jacob was AWESOME! Him and his team made sure I walked away with a great deal. Thank You! Also, thank you Jenna for your referral. away with a great deal. Thank You! Also, thank you Jenna for your referral. More
by kendrar97
Employees Worked With
August 17, 2020
Jacob really took the time out to make sure he satisfied my every need for my 1st car ! Couldn’t be more happy and satisfied with the outcome , and also thanks to Robert for doing everything he could to sat my every need for my 1st car ! Couldn’t be more happy and satisfied with the outcome , and also thanks to Robert for doing everything he could to satisfy as well.. will recommend to everyone 😊 More
by kwallace01251
August 17, 2020
Johnnie was superb. Sam Saleem and Johnnie knocked it out of the park. They were both professionals and I will recommend Casey Kia to my friends and associates. Lyle out of the park. They were both professionals and I will recommend Casey Kia to my friends and associates. Lyle More
by lylerice66
August 15, 2020
Initially came in for a Hyundai Sonata. Was shown a Kia Optima which is similar and made by the same company. I walked away with a car that was a year newer than my previous cars, less miles, and more feat Optima which is similar and made by the same company. I walked away with a car that was a year newer than my previous cars, less miles, and more features with a included warranty. I would recommend this dealership and mr. Charles archer to anyone! More
by tatyanadadams
Employees Worked With
August 15, 2020
Outstanding service. Wait was short Christine was Outstanding service. Wait was short Christine was wonder. She went out of way to fix a problem I was having. I would recommend Casey Kia and Christ Outstanding service. Wait was short Christine was wonder. She went out of way to fix a problem I was having. I would recommend Casey Kia and Christine to my friends and neighbors More
by Bgottschall
Employees Worked With
Christine , Jimmy Dianna
August 12, 2020
I would like to take this time to review my experience with my recent purchase of my 2020 Kia Sorento. In my recent endeavors in purchasing a new vehicle, I was referred to Jacob Martinez. My purchasing e with my recent purchase of my 2020 Kia Sorento. In my recent endeavors in purchasing a new vehicle, I was referred to Jacob Martinez. My purchasing experience with Jacob was exceptional. I was very impressed! Jacob was very professional, respectful and honest in character. I appreciate his way of conducting business. I would refer anyone to Jacob that is interested in a purchasing a Kia. Thank you for a pleasant experience!! More
by Kay
August 09, 2020
I bought a K5 about a month ago with the help of Jacob. His customer service was so good I decided to buy my daughter a car from there as well. Just as before Jacob delivered. With the support of Sam Salem His customer service was so good I decided to buy my daughter a car from there as well. Just as before Jacob delivered. With the support of Sam Salem this buying experience was even better than the last. Their outstanding customer and acumen getting deals done made this experience extremely enjoyable and smooth. More
by Latson_monique
August 09, 2020
Sam Saleem and Jacob did it again!! I needed a car for my son as well. I talked to Sam and told him my situation and he went straight to work getting the deal done. Jacob sprung into action trying to figure son as well. I talked to Sam and told him my situation and he went straight to work getting the deal done. Jacob sprung into action trying to figure out what type of vehicles would work for me. Needless to say they got it done!! There was never any talk of what they couldn’t do only what we needed to do to get the deal done. Once again top notch customer service, very friendly and a relaxed environment made for a great buying experience. With out a doubt if anyone needs a car I will be recommending Jacob and Sam!! A team up that doesn’t have no in their vocabulary!! More
by Latson_monique
August 07, 2020
It took some time to complete the process. Jacob was wonderful through it all. I am definitely enjoying my ride. Thanks to all for taking the time to explain and working hard to get this done in my time wonderful through it all. I am definitely enjoying my ride. Thanks to all for taking the time to explain and working hard to get this done in my timeframe. More
by gbtafli
Employees Worked With
