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Casey Kia

Newport News, VA

4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,524 reviews

October 04, 2020

Always a great experience at Casey Kia. Mr. Archer is awesome. He always provides excellent and expedient customer service. We will remain loyal customers. Thank you. More

by KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Casey Kia responded

Thank you so much KB for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 02, 2020

Great guy very good at his job great customer service, very professional, very attentive to customer needs i would recommend to family and friend love this dealership More

by stephon5954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

September 28, 2020

Charles was very courteous and trustworthy and it was a pleasure working with him to get a car for our son. Everyone at the dealership valued our time and went the extra mile to ensure our experience was More

by Topshelf825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

September 25, 2020

couldnt be happier with my new sportage the staff was incredibly helpful id highly recommended giving casey kia a shot id your in the market for a new vehicle More

by aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Sep 25, 2020 -

Casey Kia responded

Thank you so much Aaron for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sportage S. Also thank you for the wonderful endorsement of Jacob Martinez and Sam Saleem. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 24, 2020

Professional, timely and friendly service. Service appointment was on time and vehicle is running great. Thanks Kavishai for the great customer service. You were amazing! More

by Rob S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavishai Jackson
Sep 25, 2020 -

Casey Kia responded

Thank you so much Rob for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Kavishai Jackson. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial-General Manager

September 20, 2020

One of the best sells people at Casey Kia I would gladly send people his way, he mos def will get anyone in something He a great guy More

by mcdanieldontaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Robert Duncan
Sep 25, 2020 -

Casey Kia responded

Thank you so much Dontaye for the positive review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Forte GT. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

September 19, 2020

He is the best at Kia I wouldn’t want to work with anyone else. Thanks so much for helping us out when we were ready to give up. More

by Hiswife72509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Sep 19, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

September 17, 2020

It one of best dealers ship i ever dealt with a very determined to get the job done i Jacob is the best I ever had More

by netblackblondie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

September 15, 2020

This is my third purchase from Casey, always pleased. Charles Archer has always assisted me with the purchase of my vehicles. It goes without saying, that Charles is spectacular at what he does. I comple More

by Resse V....Overly satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase for your daughter. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

September 14, 2020

Charles Archer provided my father and I with exceptional experience! Not only was his services above and beyond, but his overall character was an absolute reminder of the fact that we are family! Charles ma More

by Benjamin Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Casey Kia responded

Thank you so much Benjamin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you so much for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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