Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Kia
Newport News, VA
1,522 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,522 reviews
January 18, 2025
Mr. Charles Archer helped us to have a very pleasant experience with purchasing our new Vehicle. The process was very quick and seamless. He was very attentive to our needs in our car buying process. experience with purchasing our new Vehicle. The process was very quick and seamless. He was very attentive to our needs in our car buying process. More
by HPM
Employees Worked With
January 14, 2025
Charles is the best car dealer I have ever worked with. He took care of everything I wanted with no hassle I would definitely come back to him He took care of everything I wanted with no hassle I would definitely come back to him More
by lsantiful74
Employees Worked With
January 08, 2025
He makes buying a car so much easier, such a great person to work with. His kind spirit made all my stress go away & i would recommend him to everybody. If anybody is looking to buy a car please contact him to work with. His kind spirit made all my stress go away & i would recommend him to everybody. If anybody is looking to buy a car please contact him because he’s very professional & fast ! More
by Fonya
Employees Worked With
January 08, 2025
I had a wonderful experience with Mr. Charles. He made what I thought would be a stressful experience pleasant and enjoyable. I ended up leaving with a car greater than what I initially e Charles. He made what I thought would be a stressful experience pleasant and enjoyable. I ended up leaving with a car greater than what I initially expected! He worked diligently and helped me to keep a positive attitude throughout my experience. I can in and met a salesperson and left with a friend. My family and I thank you Mr. Charles for helping us to attain a reliable, technologically up to date vehicle with a great warranty that we absolutely love. More
by Talia Simms
December 30, 2024
Charles was professional and straight forward! ! He was helpful and honest without all the fake stuff you deal with in most dealerships! I’d recommend him to anyone looking to have a straight forwa ! He was helpful and honest without all the fake stuff you deal with in most dealerships! I’d recommend him to anyone looking to have a straight forward no xx interaction. He listened and did his best to help me in my situation the best he could while also being honest about What I was looking at going forward. He was knowledgeable and respectful. More
by Beachmomma545676
Employees Worked With
December 10, 2024
A very enjoyable experience. No pressure from Charles. Easy & efficient paperwork process. Loving my new Seltos! No pressure from Charles. Easy & efficient paperwork process. Loving my new Seltos! More
by Penny P
December 09, 2024
Charles respected our needs and time. He was helpful and nonjudgmental. We are grateful for his experience and professionalism, and that he cared about our entire family’s wishes. He was helpful and nonjudgmental. We are grateful for his experience and professionalism, and that he cared about our entire family’s wishes. More
by Hanna_averitt
December 09, 2024
We arrived to Casey Kia without any appointment and was immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking fo immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking for and made the entire experience easy and pleasant. Mr. Martinez in the business office was also fantastic. I know if we end up in the market for a vehicle while we’re in Virginia, we’ll be returning as well recommending to anyone we know that may be in the market for a car. Thank you Charles and the rest of the Casey Kia team! More
by hallquist.jon
December 03, 2024
I initially visited the Used Car Casey Dealership in Newport News, VA to have my vehicle serviced. However, after remembering Mr. Archer from a previous experience, I had to see him. Thank God I did Newport News, VA to have my vehicle serviced. However, after remembering Mr. Archer from a previous experience, I had to see him. Thank God I did. He sold me a certified Kia Sportage, and I am ecstatic about itare His integrity and professionalism is above reproach. I have never closed on a huge purchase within a decent time frame in my life. Don't walk but run to Mr. Archer for a car sale. He's the best of the best! More
by abrinkley1981
Employees Worked With
November 30, 2024
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible! Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible! More
by MZATL
