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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
April 18, 2025
Charles at Casey Kia is amazing guy, I told him what I was looking for and he went beyond to make sure I was happy, if your thinking about buying a new car I would recommend asking for Charles, very nice was looking for and he went beyond to make sure I was happy, if your thinking about buying a new car I would recommend asking for Charles, very nice and very helpful with any questions you may have, hands down best customer service ever More
by Crystalgeorge7421
Employees Worked With
April 17, 2025
Jermont Davis is amazing. I will buy from him again when I purchase my next vehicle. I will buy from him again when I purchase my next vehicle. More
by Hydro910
Employees Worked With
April 15, 2025
I had an amazing experience here with Charles today. He was very pleasant,helpful, and kind. He got me in a new and dependable car. Thanks a bunch! Come out and see him for your car needs. He was very pleasant,helpful, and kind. He got me in a new and dependable car. Thanks a bunch! Come out and see him for your car needs. More
by latishaphillips1
Employees Worked With
April 14, 2025
Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went abov I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him. More
by laurengilbert
April 05, 2025
I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too. More
by heatherupchurch11118
April 04, 2025
Charles was very professional. Charles is very knowledgeable about all the products that kia had. I obtained a better warranty than the other kia dealership that I went to and uh, Charles is very knowledgeable about all the products that kia had. I obtained a better warranty than the other kia dealership that I went to and uh, I was very happy that you had free oil changes and free inspections for life. Everyone at the dealership was very friendly and very welcoming. I had a very good experience. More
by Dez
Employees Worked With
March 11, 2025
I had a great experience. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with. More
by Andrea Easter
March 09, 2025
Very helpful and and understanding I will be back and buy from Charles again soon from Charles again soon More
by jason341968
Employees Worked With
March 08, 2025
Was attentive to my needs and was knowledgeable about the vehicle. I loved the experience, Charles was patient and easy to work with. vehicle. I loved the experience, Charles was patient and easy to work with. More
by Andrea Easter
March 02, 2025
Drove 90 minutes to find out car was not even there and another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going there if the deal would not be reached. Especially since I didn’t not want to put extra miles on current ride and waste a night after working a 10 hrs shift driving only for a deal not to be made. I was assured car was there and deal was reached but it was not and that was not cool. Horrible, horrible experience. Unprofessional sales team as sales rep was working 3 deals and 3 different desks and just all over the place. I went with a dealer out of state and got better service over the phone and documents were sent to me to fill out and send back. Do better. More
by Riley
Employees Worked With
