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Casey Kia
Newport News, VA
1,551 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,551 reviews
October 08, 2025
Great overall customer service, patient and willing to work with you. Very respectful and on point will do everything in his power to help you. Genuine and transparent! work with you. Very respectful and on point will do everything in his power to help you. Genuine and transparent! More
by Mwatlington20
Employees Worked With
October 06, 2025
This was the easiest, most honest car purchase I have ever made. Every department at the Newport News location was courteous, knowledgeable, and professional. ever made. Every department at the Newport News location was courteous, knowledgeable, and professional. More
by Denise-Wright1178
October 05, 2025
Made me feel like family and did all he could to deliver the vehicle to us and meet us where we were looking to be for payments. He went above and beyond to try and exceed expectations. 2nd purchase with th the vehicle to us and meet us where we were looking to be for payments. He went above and beyond to try and exceed expectations. 2nd purchase with this guy so that says something. Pray he keeps the good work! More
by Jus M.E.
September 22, 2025
Charles is the man! ! This is our third car we have bought from Casey Kia. The service is impeccable every time! Charles was efficient, knowledgeable, very kind and quick ! This is our third car we have bought from Casey Kia. The service is impeccable every time! Charles was efficient, knowledgeable, very kind and quick. I will always recommend Charles to my friends who are looking for a new or used car! Tysm Charles for getting me into my dream car!! More
by Jnbatton
September 19, 2025
Charles Archer is truly a representation of what a wholesome salesman is. He greeted my family and I almost immediately and assisted us without the pressure a lot of shoppers deal with. He took contro wholesome salesman is. He greeted my family and I almost immediately and assisted us without the pressure a lot of shoppers deal with. He took control of the situation with ease and guided us smoothly through the car buying process. He is very professional and dedicated to his work, more importantly, his customers. If you are looking for a salesman to be very straightforward with you, Charles Archer at Casey Kia is the way to go! He was a tremendous reason for me purchasing the vehicle at an excellent rate. More
by emauni.crawley
September 17, 2025
Great experience. Very knowledgeable. We came in late and Charles worked fast and got the deal done Very knowledgeable. We came in late and Charles worked fast and got the deal done More
by D. Wallace
Employees Worked With
September 16, 2025
Charles was very informative and patient with me. He took the time to show me all the cars I was interested in and gave me all the pros and cons for my family!! If I could give him more stars I would He took the time to show me all the cars I was interested in and gave me all the pros and cons for my family!! If I could give him more stars I would!! More
by navywife1010
Employees Worked With
September 15, 2025
Thank you SO VERY MUCH Charles! ! He was very welcoming and knowledgable in what he does! I had my eye on another vehicle but when he showed me the 2026 Carnival I was sold and we we ! He was very welcoming and knowledgable in what he does! I had my eye on another vehicle but when he showed me the 2026 Carnival I was sold and we welcomed that vehicle to our family! We have been to other dealers and felt pressured but not with him. If you are wanting a vehicle he is your guy and he will take care of you just like he did me!! 100%recommend!! Thank you again! More
by Caligrl_9140
Employees Worked With
September 09, 2025
Charles was very nice to work with. Went in with my young adult daughter to get her her first car and I gave him all the requirements and we were able to leave with a car perfect for he Went in with my young adult daughter to get her her first car and I gave him all the requirements and we were able to leave with a car perfect for her in less than 2 hours. Very professional and easy to work with. More
by cori.hernandez.tx
Employees Worked With
August 23, 2025
Once again I have received great service from Charles Archer and Casey Kia. Charles is very dedicated to his customers and is always a pleasure to work with! Thanks again Charles for your help with my re Archer and Casey Kia. Charles is very dedicated to his customers and is always a pleasure to work with! Thanks again Charles for your help with my refinance and being a great resource now and in the future. Stay blessed my friend!😊 More
by Stella!
