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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,704 reviews

February 24, 2024

The dealership was professional and friendly. John was helpful and not pushy. I would recommend him and Casey BMW. More

by MJH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Charnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Feb 26, 2024 -

Casey BMW responded

It's great to hear about your positive experience at Casey BMW! A professional and friendly atmosphere coupled with helpful and non-pushy staff members like John can truly enhance the car-buying experience. Recommendations from satisfied customers like yourself are invaluable and reflect the dealership's commitment to providing exceptional service. Thank you for sharing your feedback, and I'm sure others will find it helpful when considering their automotive needs

February 24, 2024

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by crudupmichael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Feb 26, 2024 -

Casey BMW responded

Thank you for the review and thank you for choosing us

February 24, 2024

Sharonda was great! Super patient, she went above and beyond to make sure I got something that I could afford and stylish!!! Thank you Sharonda!!! More

by twinedk1
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Casey BMW responded

It's wonderful to hear that Sharonda provided you with exceptional service at Casey BMW! Having a patient and attentive salesperson can make all the difference when it comes to finding the perfect vehicle within your budget and style preferences. It's clear that Sharonda went above and beyond to ensure your satisfaction, and your gratitude speaks volumes about the level of care and dedication she demonstrated during your experience. Thank you for sharing your positive feedback, and I'm sure Sharonda will be delighted to hear about the impact she had on your car-buying journey.

February 23, 2024

Matt was absolutely brilliant and assisted me in every possible way to get the deal done. Super happy with the experience More

by Ayan.199316Ayan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience with Matt at Casey BMW! Having a dedicated and helpful team member like Matt can truly make the car-buying process smoother and more enjoyable. It's clear that his assistance and support played a significant role in ensuring that you were able to finalize the deal to your satisfaction. Thank you for sharing your feedback, and I'm delighted to hear that you had such a great experience.

February 22, 2024

Danisha was very helpful in switching a lease payment to buy the vehicle. Excellent service and knowledgeable about the whole process. More

by Quenton J Howard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
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Feb 26, 2024 -

Casey BMW responded

It's great to hear about your positive experience with Danisha at Casey BMW! Switching from a lease payment to purchasing a vehicle can involve a complex process, so having a knowledgeable and helpful staff member like Danisha by your side can make all the difference. It's clear that she provided you with excellent service and guided you through the process seamlessly. Thank you for sharing your feedback, and I'm sure others will find it valuable when considering their options at Casey BMW.

February 22, 2024

Received exceptional, friendly customer service Quality Courtesy & Consistently. Very Knowledgeable & Helpful about the BMW. Assisted with setting up digital features in vehicle. It was a pleasure working More

by qjh22howard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Gilmore, Danisha Tisdom
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Feb 26, 2024 -

Casey BMW responded

It's fantastic to hear about the exceptional customer service you received from Danisha at Casey BMW! Providing quality, courtesy, and consistency are essential elements of creating a positive customer experience, and it's clear that Danisha excelled in all these areas. Her knowledge and helpfulness regarding BMW vehicles, as well as her assistance with setting up digital features, undoubtedly enhanced your overall satisfaction. Thank you for sharing your feedback, and I'm delighted to hear that your experience with Danisha was such a pleasure.

February 21, 2024

Joe helped me purchase my dream car when I thought it was not possible. I thought I'd have to settle but Joe showed patience and perseverance to help me get the car I wanted and leave Casey with nothing but More

by Lex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julliana Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus
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Feb 26, 2024 -

Casey BMW responded

It's heartening to hear that Joe at Casey BMW went above and beyond to help you purchase your dream car! Patience and perseverance are invaluable qualities, especially when it comes to assisting customers in achieving their automotive aspirations. Joe's dedication to finding a solution that met your needs and ultimately leaving you with nothing but smiles speaks volumes about his commitment to customer satisfaction. Thank you for sharing your gratitude, and I'm sure Joe will be thrilled to know that his efforts made such a positive impact on your car-buying experience.

February 21, 2024

Mike helped service my new vehicle. He was very attentive and kept me updated throughout the process. My family & I have worked with Mike for about 10yrs and has always been such a plea More

by Lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julliana Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus
Report | Print
Feb 26, 2024 -

Casey BMW responded

It's wonderful to hear about the consistently excellent service you've received from Mike at Casey BMW over the past 10 years! Building long-lasting relationships with customers like yourself speaks volumes about Mike's dedication and professionalism. Providing attentive service, keeping you updated throughout the process, and ultimately easing the stress associated with car servicing are all signs of a true automotive expert. Thank you for sharing your positive feedback, and I'm sure Mike will be delighted to hear about the impact he has had on your experiences with Casey BMW.

February 21, 2024

Low hassle transaction - helped us get a car to my daughter at college - thank you for your help! More

by Jay Altizer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Casey BMW responded

It's wonderful to hear that Casey BMW facilitated a low-hassle transaction for you, especially when it involved getting a car to your daughter at college. Providing assistance with such important matters demonstrates the dealership's commitment to customer satisfaction and going above and beyond expectations. Thank you for sharing your positive feedback, and I'm sure your daughter appreciates the effort made to ensure she has reliable transportation while away at school.

February 20, 2024

Great personnel to work with. Easy to schedule appointments. I feel that Julia Gerrick has been quite helpful on every appointment I have had. More

by Ljhssh1976
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Gerrick
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Feb 20, 2024 -

Casey BMW responded

It's wonderful to hear that you've had such positive experiences with Julia Gerrick at your appointments. Effective communication and helpfulness can truly make a difference in any interaction. It sounds like she's been a valuable asset in providing the support you need. If there's anything else you'd like to share about your experiences or any other personnel you've found particularly helpful, feel free to let me know!

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