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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,704 reviews

February 29, 2024

My Service Advisor, AJ Phillips, provides “A+” customer service and has been and still is very consistent with a very positive attitude. AJ exchanges requested information in a timely manner, is patient wh More

by Pittmanm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
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Mar 11, 2024 -

Casey BMW responded

It's wonderful to hear about the exceptional service provided by your Service Advisor, AJ Phillips, at Casey BMW. His consistent positive attitude, timely communication, patience, and business-oriented approach truly demonstrate his dedication to providing top-notch customer service. The trust you've developed in AJ to the extent of considering purchasing a newer BMW from Casey BMW speaks volumes about the quality of service he provides. Additionally, your recommendation of Casey BMW for servicing BMWs is greatly appreciated and reflects your satisfaction as a loyal customer since 11/2018. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know

February 29, 2024

I lucked out and found the car I was looking for and Alexxio helped through the whole buying process and trade in. I'm very happy with the attention to detail and the quick response time to my questions More

by smsnyder10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that you found the car you were looking for and that Alexxio provided excellent assistance throughout the buying process and trade-in. Attention to detail and quick response times to questions are crucial elements in ensuring a smooth and satisfactory experience when purchasing a car. I'm glad to hear that Alexxio's support contributed to your happiness with the process. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

February 29, 2024

Matt was quick and helpful glad we ran into him and out new 2023 x5 More

by MARGARETV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's great to hear that Matt was quick and helpful during your interaction and that you're glad to have run into him while purchasing your new 2023 X5. Having a salesperson who can assist efficiently and provide valuable guidance can make the car-buying process much smoother and more enjoyable. Congratulations on your new X5, and if there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

February 27, 2024

Everything went quite smoothly with the purchase of my used Ram 2500. The only complaint I would have is the refusal to make any consessions on the tires (I was told they passed inspection) which were ob More

by mcgrainfarm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Mar 11, 2024 -

Casey BMW responded

It's good to hear that the purchase of your used Ram 2500 went smoothly overall. However, it's understandable that you're disappointed with the refusal to make concessions regarding the tires, especially if they were in need of replacement despite passing inspection. Clear communication and transparency regarding the condition of all components, including the tires, are crucial in ensuring a satisfactory purchasing experience. If you feel comfortable, you may consider providing feedback to the dealership about this issue to help improve their policies or procedures for future customers. If there's anything else you'd like to share or discuss further, please feel free to let me know.

February 27, 2024

We had a nice, smooth experience purchasing our new X3. Everyone was nice and very professional. More

by Jody Lowman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Mar 11, 2024 -

Casey BMW responded

I'm glad to hear that you had a nice and smooth experience purchasing your new X3. A seamless process with a friendly and professional team can make all the difference when buying a new car. It's great that everyone you interacted with contributed to a positive experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

February 27, 2024

My experience was exceptional. Joe was professional, knowledgeable and patient. I would recommend his salesmanship to anyone. More

by jalexlil56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's wonderful to hear that your experience was exceptional with Joe. Professionalism, knowledge, and patience are all key qualities in a salesperson, and it's fantastic that Joe demonstrated all of these during your interaction. Recommending his salesmanship to others speaks volumes about the positive impression he made on you. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know

February 27, 2024

Matt was professional and answered all my questions about the vehicle and the buying process. More

by Alex Sandys
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's great to hear that Matt provided you with a professional experience and addressed all your questions about the vehicle and the buying process. Having a knowledgeable and responsive salesperson like Matt can truly make the car-buying experience smoother and more enjoyable. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

February 26, 2024

Casey BMW in Newport News,VA is always welcoming with greetings and smiles. I would recommend this dealership to anyone that is looking to service their car. I am never disappointed when I leave. Plus, I More

by Selina W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
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Feb 26, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW in Newport News, VA. Providing excellent service and ensuring customer satisfaction are essential aspects of any dealership, and it sounds like Casey BMW excels in both regards. The welcoming atmosphere, friendly greetings, and attention to detail, such as the complimentary car wash, contribute to a memorable experience for customers like yourself. Thank you for sharing your recommendation, and I'm sure others will find your feedback helpful when considering their automotive service needs.

February 25, 2024

My experience was Great, there was excellent customer service. All my concerns were met, and I received my vehicle back better and cleaner than when they got it !! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
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Feb 26, 2024 -

Casey BMW responded

It's fantastic to hear about your excellent experience at Casey BMW! Providing top-notch customer service and addressing all concerns promptly are crucial for ensuring customer satisfaction. It's also great to hear that your vehicle was returned to you in even better condition than when you brought it in, demonstrating the dealership's commitment to quality service. Thank you for sharing your positive feedback, and I'm sure others will appreciate knowing about your positive experience as well.

February 24, 2024

My purchase at Casey BMW was awesome. My sales agent Alexxio was top shelf and I am extremely happy with my X5 M50!! More

by rupayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales, Bill Gooden
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Feb 26, 2024 -

Casey BMW responded

It's fantastic to hear about your awesome purchase experience at Casey BMW! Purchasing a new vehicle is a significant decision, and having a top-notch sales agent like Alexxio by your side can truly make a difference. The fact that you're extremely happy with your X5 M50 speaks volumes about both the quality of the vehicle and the level of service you received. Thank you for sharing your positive feedback, and congratulations on your new BMW!

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