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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,704 reviews

March 06, 2024

Great customer service. I am impressed. Will be glad to refer friends, colleagues and family. More

by Layib
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

I'm delighted to hear that you had a great experience with the customer service at Layib. Providing excellent customer service is essential, and it's wonderful to know that you were impressed. Referring friends, colleagues, and family is a fantastic way to share your positive experience and spread the word about the great service you received. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 06, 2024

Easy to deal with. Responsive communication throughout the process. Would use again to purchase a vehicle. More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that you found the experience of dealing with us easy and appreciated the responsive communication throughout the process. Effective communication and ease of transactions are crucial elements in any purchasing process, especially when it comes to buying a vehicle. It's great to know that you would consider using their services again in the future. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 06, 2024

Great overall experience. Alexxio was very professional and knowledgable. The Casey team helped to.make our lease experience work very well. More

by Jimswearingen007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that you had a great overall experience at Casey and that Alexxio provided professional and knowledgeable assistance throughout your lease process. A knowledgeable and professional team can really make a difference in ensuring a smooth and satisfying experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 06, 2024

Overall a great experience everyone was very friendly and kind the only bad side was not knowing how much ev cars extended warranty was until I’m already signing papers More

by Frankie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's wonderful to hear that you had a positive experience overall and found everyone to be friendly and kind. However, I understand that not having information about the extended warranty for EV cars until the final stages of the paperwork could be frustrating. Transparency throughout the entire purchasing process is important, especially when it comes to important details like warranties. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 05, 2024

Denisha provided outstanding customer service. She is knowledgeable, and the overall experience was very good. I will definitely recommend her to family and friends. More

by Dee Turner
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
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Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that Denisha provided outstanding customer service and that your overall experience was very good. Knowledgeable and attentive service can truly enhance the car-buying experience, and it's wonderful that Denisha exceeded your expectations. Recommending her to family and friends is a great way to share your positive experience and help others have similarly enjoyable interactions. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 04, 2024

Matt was great to work with-very professional and patient with me, never pressured me into something I didn’t want. More

by drmattgraham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that Matt provided such a positive experience for you. Being professional, patient, and respectful of your preferences are essential qualities in a salesperson, and it's wonderful that Matt exemplified all of these traits during your interactions. Ensuring that customers feel comfortable and supported without pressure is crucial for building trust and satisfaction. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 03, 2024

Very clean and organized. No one in a hurry. Took good care of us while we were here. More

by kecdla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's great to hear that you had a positive experience at Casey BMW and appreciated the clean and organized environment. A welcoming atmosphere where customers feel valued and well taken care of is essential for a satisfying experience. It's also wonderful that you didn't feel rushed and received attentive service during your time there. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 02, 2024

Matt was knowledgeable, friendly, and courteous. Managers were very helpful as well. Great auto sales experience all around. More

by Sward102030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Casey BMW responded

It's wonderful to hear that you had a great auto sales experience with Matt and the managers. Knowledge, friendliness, and courtesy are all essential qualities in a salesperson, and it's fantastic that Matt embodied these traits during your interaction. Additionally, having helpful managers who contribute to a positive overall experience speaks volumes about the dealership's commitment to customer satisfaction. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 01, 2024

I am always thoroughly happy with my experience at Casey BMW, my service advisor AJ is probably the best advisor I have dealt with for my BMW repairs and maintenance. 10/10 reccomend bringing him and the te More

by R3AP3R_Playz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
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Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that you're always thoroughly happy with your experience at Casey BMW and that AJ, your service advisor, stands out as the best advisor you've dealt with for your BMW repairs and maintenance. A 10/10 recommendation speaks volumes about the quality of service provided by AJ and the entire team at Casey BMW. Your satisfaction underscores their commitment to excellence and customer satisfaction. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 01, 2024

John was easy to work with , we have no complaints. He made the entire easy process from testing driving to choosing the car we wanted. More

by Shea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Charnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Mar 11, 2024 -

Casey BMW responded

It's great to hear that you had such a positive experience working with John. Making the car-buying process easy and enjoyable is a testament to his professionalism and dedication to customer satisfaction. From test driving to selecting the right car, John's assistance clearly made a difference in ensuring a smooth and hassle-free experience for you. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know

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