Casey BMW

Sharonda and Mike are great to work with. They made lifelong customers out of us! They made lifelong customers out of us! More

They were extremely professional and courteous whether it was in person, over the phone or via text/email and made the whole experience of purchasing a car very easy. was in person, over the phone or via text/email and made the whole experience of purchasing a car very easy. More

Matthew was very polite, thorough throughout the process. He answered all of our questions. A very chill process. He answered all of our questions. A very chill process. More

Danisha is amazing, knowledgeable, and super friendly! ! She was focused throughout the transaction and was super easy to work with and talk to! She’s ⭐️⭐️⭐️⭐️⭐️!!!! Best car sales experience I’ve ever had ! She was focused throughout the transaction and was super easy to work with and talk to! She’s ⭐️⭐️⭐️⭐️⭐️!!!! Best car sales experience I’ve ever had! More

Just purchased 2024 M340I. Joe Hargraves and his team: Lloyd and Amanda were outstanding!! Everyone went above and beyond to ensure the delivery of my car, from the special o Joe Hargraves and his team: Lloyd and Amanda were outstanding!! Everyone went above and beyond to ensure the delivery of my car, from the special order to the delivery process were smooth and seamless! That is a top notch professional dealer! Thanks Casey!!! More

My initial rating was 4. 5. Throughout purchasing a Certified Pre-Own '21 X5. After the purchase on a Wednesday, we left town for 4 days (without the purchase vehicle). The fo 5. Throughout purchasing a Certified Pre-Own '21 X5. After the purchase on a Wednesday, we left town for 4 days (without the purchase vehicle). The following Wednesday I had a chance to actually wipe the car down, only to discover multiple dents just under the charging access door. My first? "How could this be Certified Pre-Own Vehicle" with multiple dents in that area. Very difficult to see without knowing. Sending pictures to sales person Matt, of both sides, claims that he can't see. Sent more pics, and I didn't here from him. At this point, I know that I'm probably not able to return the Vehicle, which I understand. That's the risk you take buying a car later in the evening. My Wife really loves the car. I just will like Casey BMW of Newport News, VA. to at least try to repair it. More

Alex was a great sales associate. We came out of state to look at a particular vehicle and ended up ordering a new vehicle. Alex was such a kind and caring associate that we ordered t We came out of state to look at a particular vehicle and ended up ordering a new vehicle. Alex was such a kind and caring associate that we ordered the vehicle through him. We could have ordered it back in our home state. This sale was a testament of how good he truly is. More

Buying a new car is always stressful. Alex made it less so. He kept me in formed and followed thru with every promise. Casey BMW made the process clear at the beginning and things worke Alex made it less so. He kept me in formed and followed thru with every promise. Casey BMW made the process clear at the beginning and things worked as described. My trade in and lease application went as well can be expected. More

Robin met us when we pulled in to the dealership and warmly welcomed us and professionally handled everything from start to finishing on car purchase warmly welcomed us and professionally handled everything from start to finishing on car purchase More

Danisha was attentive to my interests in automobiles. She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not w She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not want to be. Helped in every manner. One of the best car purchasing experiences, in our tactical business relationship, ever. Macrocsopically, there were a few disconnects, that, while not game-stoppers, do contribute to that 1% that differentiate Casey from all others. The car was not ready for me at pickup time - battery charging was not complete; minus the Genius experience, which was good, I spent an additional 2-plus hours in the store, before I was ready to depart. I love all of these folks, but there seemed to be a slight disconnect in between process steps. Sales manager was great. The finance guy was great….the people worked with the process they had. Lastly, I forwarded an email that I would have loved be shared with the people working on the assembly line…..to connect their efforts to delivering a wonderful car to a customer they did not know. My intention was to close that gap….my own leadership experience tells me that this matters when it comes to job satisfaction. More