Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
Contact Dealership
View Awards

12861 Jefferson Avenue

Newport News, VA

23608

Directions

By Type

Showing 1,704 reviews

March 14, 2024

Lloyd and Joe made our experience an absolute pleasure. The buying process was quick and easy. Both gentlemen are straight shooters and entertaining too. I can’t say how much we appreciated working with More

by Jeggi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Casey BMW responded

It's fantastic to hear that Lloyd and Joe made your car-buying experience an absolute pleasure! A quick and easy process, coupled with straightforward communication and a touch of entertainment, certainly makes for a memorable and enjoyable experience. It's clear that Lloyd and Joe's professionalism and genuine approach left a positive impression on you. Thank you for sharing your appreciation for their service, and congratulations on your purchase from Casey BMW. If there's anything else you'd like to share about your experience or if you have any further feedback, feel free to let us know

March 14, 2024

If you’re not going to Alexander for all of your car wants and needs then what are you doing? … Alex for car salesman of the year!!! More

by TheMcCrays
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Report | Print
Mar 19, 2024 -

Casey BMW responded

It sounds like Alexander has left a remarkable impression on you with his exceptional service! Being recognized as a top-notch car salesman speaks volumes about his dedication and expertise. Your enthusiasm for his service is evident, and I'm sure Alexander would be thrilled to receive such high praise. Thank you for sharing your positive experience, and if there's anything else you'd like to mention about Alexander or your experience with him, feel free to do so.

March 14, 2024

AJ customer service is the best. He always make sure I understand what is going on with my car and advise me how long he thinks I should get something done when I'm not able to take More

by angelacobb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Phillips
Report | Print
Mar 19, 2024 -

Casey BMW responded

It's wonderful to hear that AJ consistently provides top-notch customer service! Ensuring clear communication and understanding of what's happening with your car is crucial, and it's great that AJ excels in this aspect. His proactive approach in advising you on the timing of necessary maintenance or repairs when you're unable to address them immediately speaks volumes about his dedication to customer satisfaction. Thank you for sharing your positive experience with AJ, and if there's anything else you'd like to mention or if you have any further feedback, feel free to let us know.

Mar 20, 2024 -

angelacobb1 responded

Keep adding people like AJ to your team and making Casey BMW proud.

March 13, 2024

My dealership experience at Casey BMW was exceptional; attentive staff, transparent pricing, and a smooth purchase process. More

by DTang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius Hall Jr, Bill Gooden
Report | Print
Mar 13, 2024 -

Casey BMW responded

It's fantastic to hear that you had such a positive experience at Casey BMW! Exceptional customer service, transparent pricing, and a smooth purchasing process are key elements that can greatly enhance the car-buying experience. Such positive feedback not only reflects well on the dealership but also helps potential customers feel confident in choosing Casey BMW for their automotive needs. If you have any further feedback or need assistance in the future, feel free to reach out.

March 12, 2024

Ms. Sharonda was great! She helped me get exactly what I was looking for! Thanks! More

by Aaliyah jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aubree was also great!
Report | Print
Mar 13, 2024 -

Casey BMW responded

It's fantastic to hear that Ms. Sharonda provided such excellent assistance to you at Casey BMW. Getting exactly what you're looking for is a crucial part of the car-buying experience, and having a knowledgeable and helpful individual like Ms. Sharonda guiding you through the process can make all the difference. Thanking her for her assistance is a kind gesture that acknowledges her dedication to ensuring your satisfaction. If you have any further questions or need assistance in the future, feel free to reach out.

March 11, 2024

My salesman Joseph Hargraves was the awesome. Thank you for getting me straight. The best More

by ericaridley53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Casey BMW responded

It sounds like you had a great experience with Joseph Hargraves as your salesman! It's wonderful to hear that he provided excellent service and helped you out. If you have any further needs or questions, feel free to reach out

March 11, 2024

Matt was very professional, knowledgeable and helpful, would highly recommend him to anyone else considering purchasing a vehicle. More

by patriotsfanva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience with Matt! Professionalism, knowledge, and helpfulness are key qualities that can greatly enhance the car-buying process, and it sounds like Matt exemplified all of these traits. Recommending him to others considering purchasing a vehicle is a testament to the quality of service he provided. Word-of-mouth recommendations like yours can be invaluable for both customers seeking guidance and dealerships striving to maintain excellent standards of customer service. If you need any further assistance or have any questions in the future, don't hesitate to reach out.

March 10, 2024

Alexxio was patient, kind and understanding! I really appreciate an honest car salesman. Thank you so much for your excellent service More

by katrice_haynes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales, Bill Gooden
Report | Print
Mar 11, 2024 -

Casey BMW responded

Thank you for the review and thank you for choosing us

March 09, 2024

Ms. Sharonda is the best car salesperson I’ve ever had. She’s made my car buying process seamless and easy while still fulfilling all my wishes in what I wanted in my new BMW and my first luxury car. I am More

by dthigpen55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Report | Print
Mar 11, 2024 -

Casey BMW responded

It's wonderful to hear that Ms. Sharonda provided such exceptional service during your car-buying experience. It's always a pleasure when a salesperson goes above and beyond to make the process smooth and fulfilling. It sounds like her expertise and attentiveness truly made a difference in helping you find the perfect BMW that meets all your preferences and desires. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 08, 2024

Staff was very attentive and gave me a great trade in offer for my vehicle. Mrs. Plummer was very knowledgeable about the car I was looking at and delivered on everything I asked. More

by jtkennedy357
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Casey BMW responded

It's fantastic to hear that you had such a positive experience with the staff and Mrs. Plummer during your car-buying process. Attentive service and a great trade-in offer can really make a difference in ensuring a smooth and satisfying transaction. Mrs. Plummer's knowledge and ability to fulfill your requests are certainly commendable. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

1
...
21
22
23
...
171