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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,704 reviews

March 29, 2024

Very good car dealership. The person in charge is very patient and nice. I am very happy to buy my new car from Casey. More

by 52012056
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW! Having a patient and courteous person in charge can certainly make the car-buying process much more enjoyable. Congratulations on your new car purchase! If you ever need assistance or have any questions about your vehicle, feel free to reach out.

March 29, 2024

The process was smooth and I definitely appreciate the people who were there to help me, Mr. Dennis, Mr, Joe Hargrave, and Ms Julliana Parham. They made me feel at home, they were really genuine with me a More

by Trae DeJesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julliana Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Casey BMW responded

It's fantastic to hear that your car-buying process was smooth and that Dennis, Joe Hargrave, and Juliana Parham provided you with such genuine and attentive assistance. Feeling at home and being guided by individuals with great intentions can truly enhance the overall experience of purchasing a vehicle. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a positive experience with them.

March 29, 2024

I had a great experience visiting this dealership and all the reps were very attentive to my needs. More

by marshall_toxey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Apr 01, 2024 -

Casey BMW responded

It's wonderful to hear that you had a great experience at the dealership and that all the representatives were attentive to your needs. Attentive customer service can make all the difference in ensuring a positive car-buying experience. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive visit.

March 29, 2024

Alex was very knowledgeable on the BMW I was interested in. He took the time to ensure that all of my needs and expectations were met. He never over, pressured me to purchase. And I know the process took a More

by larry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Casey BMW responded

It sounds like Alex provided you with an exceptional car-buying experience, especially considering it was a company vehicle purchase. His knowledge, patience, and dedication to ensuring your needs and expectations were met without pressure are commendable qualities in a sales professional. Keeping you updated throughout the process and being readily available to answer any questions demonstrates his commitment to customer satisfaction. Thank you for sharing your positive feedback, and it's great to hear that you would recommend him to others.

March 29, 2024

Went out of way to locate car that was close to our build. Days of price negotiating are pretty much over though. More

by Aceswinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Phillips
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Apr 01, 2024 -

Casey BMW responded

It's great to hear that the dealership went out of their way to locate a car that closely matched your specifications. While the days of extensive price negotiating may be changing, it's still valuable to find a dealership that prioritizes meeting your needs and providing excellent service. Thank you for sharing your experience, and I hope you're enjoying your new car!

March 28, 2024

John Charnecki was a great salesperson and stayed in touch through the entire purchase period. More

by Rkoptish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Charnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Casey BMW responded

It sounds like John Charnecki provided excellent customer service by staying in touch throughout the entire purchase process. Having a salesperson who is attentive and communicative can greatly enhance the car-buying experience. It's great to hear that you had such a positive interaction with him. If there's anything else you need assistance with, feel free to let me know!

March 27, 2024

Delightful and caring lady. Very professional and knowledgeable. I will return to buy a car again from her. More

by mtorchik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Casey BMW responded

It's fantastic to hear about your positive experience with the delightful and caring lady at the dealership. Professionalism and knowledge are certainly valuable qualities when it comes to buying a car, and it's wonderful that she embodies both. Knowing that you plan to return for future purchases speaks volumes about the exceptional service you received. If there's anything else I can assist you with in the future, please don't hesitate to reach out.

March 26, 2024

My sales person and the gentleman who went over my car’s operations with me ,both did a great job and were very helpful . More

by dmashburn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Bullus, Demetrius Hall Jr
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Mar 26, 2024 -

dmashburn responded

Very satisfied with Mike Bullus and Demetrius.

Mar 26, 2024 -

dmashburn responded

Also very satisfied with the gentleman who went over the operations of my new car. He was very helpful and had a lot of patience.

Mar 26, 2024 -

dmashburn responded

I have been very satisfied with both the service and dealership at Casey BMW.

Mar 26, 2024 -

dmashburn responded

Both great to deal with.

Mar 26, 2024 -

dmashburn responded

I have been pleased with both.

Mar 26, 2024 -

dmashburn responded

Mike and Demetrius were very professional.

Mar 26, 2024 -

dmashburn responded

I thought they both did a great job!

Mar 29, 2024 -

Casey BMW responded

Thank you for the review and thank yo for choosing us

March 25, 2024

Sharonda was very great to work with. I really would’ve brought my suv if it wasn’t for her More

by Lillando72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Mar 25, 2024 -

Casey BMW responded

It sounds like Sharonda made a significant impression on you with her service. It's always valuable to have positive experiences with service professionals, especially when they make a difference in your decision-making process. If there's anything else you need assistance with regarding your SUV or any other matter, feel free to let me know.

March 24, 2024

Casey BMW met my expectations by giving me the time I needed to make the ultimate purchase decision without any unnecessary hassle. More

by Flyingfinn54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Casey BMW responded

It's great to hear that Casey BMW met your expectations by providing you with the time you needed to make your purchase decision without any unnecessary hassle. Taking the time to carefully consider such a significant purchase is important, and it's even better when the dealership respects and supports that process. If you have any other feedback or if there's anything else you need assistance with regarding your purchase, feel free to let me know.

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