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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,746 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,746 reviews

June 01, 2024

Alex was super amazing and patient with me during the purchase process! He made sure I understood everything with leasing and giving me several options that would best suit my situation!!! I’m loving my More

by shaunika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

That's wonderful to hear! Alex at Casey BMW sounds like he provided excellent service, ensuring you had a thorough understanding of leasing options and helping you find the best choice for your situation. Enjoy your new electric vehicle, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

May 31, 2024

Great service, I would definitely buy from this location in the future for my wife's car. Alexander was great! More

by antoniobell50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

It's wonderful to hear that you received great service at Casey BMW and that Alexander provided a positive experience for you! If you plan to buy your wife's car from there in the future, I'm sure they'll appreciate your return. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you!

May 31, 2024

Great experience at this dealership. I believe that I got a great price on my lease. I will enjoy my new I5 for the next few years. More

by antoniobell50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

I'm glad to hear you had a great experience at the dealership and that you feel you got a great price on your lease for your new BMW i5! Enjoy your new car, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

May 31, 2024

Found a solution to every given problem to the best of their ability! Greatly appreciated! More

by jenkinszheniah1233
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Charnecki
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Jul 08, 2024 -

Casey BMW responded

It's fantastic to hear that the team at Casey BMW was able to find solutions to every problem to the best of their ability. Providing excellent problem-solving and customer service is crucial in ensuring a positive experience. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you!

May 28, 2024

Great experience highly recommend fast easy process Matt was my dealer ask for him thank you More

by peggyhampton0509
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

It's fantastic to hear you had a great experience at Casey BMW! Recommending Matt and highlighting the fast and easy process shows your satisfaction with their service. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. I'm here to assist you!

May 28, 2024

Thank you! Excellent! Top notch service. I’m coming back again and telling all my friends. More

by Inkadelik11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

You're welcome! I'm glad to hear you had such an excellent experience with top-notch service at Casey BMW. Recommending them to your friends speaks volumes about your satisfaction. If there's anything else you need or if you have more feedback to share in the future, feel free to reach out. Enjoy your day!

May 25, 2024

Very professional, thorough, and courteous service. They have a great sales team, and Alexxio is an amazing rep! More

by Jerry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

It sounds like you had a very positive experience with Casey BMW, finding their service to be professional, thorough, and courteous. Alexxio's standout performance as a representative highlights their excellent sales team. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. I'm here to assist you!

May 24, 2024

I love the quick and fast service. Everyone was very friendly and nice . I do think that it was so quick I drive off realizing. I know nothing about the car I chose and I don’t see m More

by carmalita12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance rep that helped me, John Charnecki
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Jul 08, 2024 -

Casey BMW responded

It sounds like you had a positive experience with the quick and friendly service at Casey BMW, but it's concerning that you didn't receive information about your car or see your warranty paperwork. It might be a good idea to reach out to the dealership to clarify these details and ensure you have all the necessary information about your new vehicle. If there's anything else you need assistance with or if you have further feedback, feel free to let me know. I'm here to help!

May 24, 2024

Very welcoming place. Worked with what I wanted and made it happen. After this experience I will be a returning customer! More

by Joshua Parke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus, Danisha Tisdom, Julia Greener
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Jul 08, 2024 -

Casey BMW responded

It's great to hear that you found Casey BMW to be a very welcoming place and that they worked to accommodate your needs effectively. Becoming a returning customer speaks volumes about your satisfaction with their service. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. I'm here to assist you!

May 23, 2024

This is my first time dealing with a broker and out of state dealership. Every thing went smooth and I was constantly kept in communication through out the process. The deal that I was quoted was exactly More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Gilmore, Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

It's wonderful to hear that your first experience with a broker and out-of-state dealership at Casey BMW went smoothly and transparently. Maintaining clear communication and delivering as promised without hidden fees or markups is crucial for a positive customer experience. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. I'm here to help!

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