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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,703 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,703 reviews

May 05, 2024

I have purchased many cars in my life and Alex made these purchases by far the most transparent and comfortable. He was truly amazing. The whole Casey experience was great. We came across the HRBT to look at More

by Mark
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Casey BMW responded

It sounds like you had an exceptional experience at Casey BMW with Alex. His transparency, comfort-focused approach, and honest demeanor made your car-buying experience standout among your previous purchases. The fact that you left with not just one, but two well-cared-for used cars speaks volumes about the quality of service you received. Your positive feedback about Alex reflects well on the dealership's commitment to customer satisfaction and highlights him as a valuable member of the team. I'm sure Casey BMW appreciates your recommendation to keep Alex onboard.

May 04, 2024

Excellent experience. Robin was attentive to my questions. This was an out of state transaction. More

by maepstein27
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robin Gilmore
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May 07, 2024 -

Casey BMW responded

It's wonderful to hear that you had an excellent experience with Robin at Casey BMW, especially considering it was an out-of-state transaction. Robin's attentiveness to your questions likely played a crucial role in ensuring a smooth and successful purchase process from a distance. Managing transactions across state lines can be complex, so having someone like Robin who is responsive and knowledgeable is incredibly valuable. If you have any other feedback or need further assistance, feel free to reach out. Casey BMW seems to have a team dedicated to providing exceptional service regardless of location.

May 03, 2024

Everyone was helpful and great to work with. The process from purchase to delivery was very smooth. More

by aplombardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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May 07, 2024 -

Casey BMW responded

It's fantastic to hear that you had such a positive experience with everyone at Casey BMW. A smooth process from purchase to delivery can make a big difference in your overall satisfaction with a dealership. It's clear that the helpful and cooperative attitude of the staff contributed to this positive outcome. If you have any more feedback or need further assistance, feel free to reach out. Enjoy your new vehicle, and thank you for sharing your positive experience!

May 01, 2024

Excellent service and very professional . Alex and Bill was top notch in every way I needed in purchasing my new and first BMW More

by joaniesnell13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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May 07, 2024 -

Casey BMW responded

It's fantastic to hear that you received excellent service and professionalism from Alex and Bill at Casey BMW during your new BMW purchase. Having a positive experience with knowledgeable and attentive staff can make a significant difference, especially when purchasing your first BMW. It sounds like they went above and beyond to assist you throughout the process. If you have any more feedback or if there's anything else you need assistance with, please don't hesitate to reach out. Enjoy your new BMW, and thank you for sharing your positive experience!

April 30, 2024

Danisha was great to work with and extremely knowledgeable. Made the whole process easy and straightforward. More

by William
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
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May 07, 2024 -

Casey BMW responded

It's fantastic to hear that you had a great experience working with Danisha at Casey BMW. Her knowledge and professionalism clearly made a positive impact on your car-buying process, ensuring it was easy and straightforward. It's always valuable to have someone who can simplify and guide you through such a significant decision. If there's anything else you'd like to share or if you have any questions, feel free to let me know. Enjoy your new vehicle, and thank you for sharing your positive feedback about Danisha!

April 28, 2024

Mr. Hargraves is the best. he is very helpful and knowledgeable about the cars and went above and beyond to make the buying experience a pleasure. I would absolutely recommend that any of my friend More

by craiggel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Casey BMW responded

It's fantastic to hear about your positive experience with Mr. Hargraves at Casey BMW! It sounds like Joe's helpfulness, knowledge, and dedication truly made a difference in your car-buying journey, turning what could be a stressful experience into a pleasurable one. Recommendations like yours highlight the exceptional service provided by Joe and reflect well on Casey BMW. If there's anything else you'd like to share or if you have any questions, feel free to let me know. Thank you for sharing your feedback, and enjoy your new car!

April 27, 2024

In terms of professional care Jon took care to ensure a great experience and we will definitely be returning in the future! More

by jstoneman1977
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Charnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Casey BMW responded

It's fantastic to hear that Jon provided you with professional care and ensured a great experience at Casey BMW. Building positive relationships with customers is key, and it's great to know that you plan to return in the future. If there's anything else you'd like to share or if you have any questions, feel free to let me know. Your feedback is valued, and Casey BMW appreciates your positive endorsement of Jon's service. Thank you for sharing your experience!

April 26, 2024

Matt has great customer service skills and he works to make his customers happy! Great buying experience. More

by Wameads
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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May 07, 2024 -

Casey BMW responded

It's fantastic to hear that Matt provided you with great customer service and worked to ensure your satisfaction during your buying experience at Casey BMW. Customer service skills like Matt's can truly enhance the overall experience and make the process smoother and more enjoyable. If there's anything else you'd like to share or if you have any questions, feel free to let me know. Your positive feedback is appreciated, and I'm sure Casey BMW values Matt's dedication to customer happiness. Thank you for sharing your experience!

April 24, 2024

Danisha was a pleasure to work with. Extremely knowledgeable of the vehicle, polite, professional, and responsive. More

by John A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
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Apr 24, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience working with Danisha. It sounds like she embodies all the qualities one would hope for in a professional. Her knowledge, politeness, professionalism, and responsiveness likely contributed significantly to your satisfaction. If there's anything else I can assist you with, please feel free to let me know

April 23, 2024

The car buying process was smooth. The dealer carefully explained differences between lease and loan and furthermore broke down payment process. I would recommend the Casey way More

by Samuel Ampadu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Casey BMW responded

It's great to hear that your car buying experience at Casey was smooth and informative. A dealership that takes the time to explain the differences between leasing and financing, as well as breaking down the payment process, can make a significant difference in ensuring customers feel confident in their decisions. Thank you for sharing your recommendation for the "Casey way" – it sounds like they prioritize transparency and customer satisfaction. If you have any further questions or need assistance, feel free to reach out.

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