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Casey BMW

Newport News, VA

4.8
1,703 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,703 reviews

June 13, 2024

Working with Joe was an absolute pleasure! He was extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out More

by Regina.a.kosiba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julliana Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Newsome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus, Demetrius Hall Jr, Bill Gooden
Jul 08, 2024 -

Casey BMW responded

It sounds like you had a fantastic experience working with Joe at Casey BMW! His patience, professionalism, and expertise in the car business clearly made a positive impression on you. Thank you for sharing your recommendation, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

June 11, 2024

Matthew was very knowledgeable about the BMW we are purchasing. He was also very helpful with the entire process of paperwork related to the purchase. I would highly recommend to anyone purchasing a ve More

by carolmercier ar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Casey BMW responded

Thank you for sharing your positive experience with Matthew at Casey BMW! It's great to hear that he was knowledgeable about the BMW you were purchasing and helpful throughout the paperwork process. Your recommendation is appreciated, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you!

June 11, 2024

Alexxio was very personable and attentive to our needs during and after vehicle purchase process. We really appreciate his professionalism. I would definitely recommend Alexxio and Casey BMW to my family More

by branchtmb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Casey BMW responded

That's fantastic to hear! It sounds like Alexxio provided you with excellent service and made your car-buying experience enjoyable. Thank you for sharing your recommendation for both Alexxio and Casey BMW. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

June 08, 2024

Excellent service, introduction and delivery of the vehicle! Matt, Emory and the staff are awesome! More

by jay accord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Jul 08, 2024 -

Casey BMW responded

That's great to hear! It sounds like Matt, Emory, and the staff at Casey BMW provided you with excellent service throughout your vehicle introduction and delivery. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

June 05, 2024

Very good people who work for the dealership and sharonda was so helpful with closing the deal More

by williecooper543
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Casey BMW responded

It's great to hear that you had such a positive experience with the team at Casey BMW. Sharonda's assistance in closing the deal must have made the process smoother and more enjoyable for you. It sounds like the dealership has a strong team committed to providing excellent service.

June 03, 2024

The dealership presented well by Sharonda. She was excellent in explaining the process and necessary documentation required to finalize the process. More

by Lincoln
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Casey BMW responded

It sounds like you had a great experience with Sharonda at Casey BMW! Effective communication and guidance through the documentation process are crucial in ensuring a smooth car-buying experience. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you

June 01, 2024

Everyone was very professional and courteous. I would recommend. Only complaint is that I was probably at the dealership 3-4 hrs longer than I would have like due to the amount of transactions ta More

by will12287
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Jul 08, 2024 -

Casey BMW responded

It's great to hear that everyone at Casey BMW was professional and courteous during your visit. I understand that the extended time at the dealership due to multiple transactions was inconvenient for you, despite the team's apologies and reassurances. Your feedback is valuable, and I'm glad overall you had a good experience. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you!

June 01, 2024

Alex was super amazing and patient with me during the purchase process! He made sure I understood everything with leasing and giving me several options that would best suit my situation!!! I’m loving my More

by shaunika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Jul 08, 2024 -

Casey BMW responded

That's wonderful to hear! Alex at Casey BMW sounds like he provided excellent service, ensuring you had a thorough understanding of leasing options and helping you find the best choice for your situation. Enjoy your new electric vehicle, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

May 31, 2024

Great service, I would definitely buy from this location in the future for my wife's car. Alexander was great! More

by antoniobell50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Casey BMW responded

It's wonderful to hear that you received great service at Casey BMW and that Alexander provided a positive experience for you! If you plan to buy your wife's car from there in the future, I'm sure they'll appreciate your return. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you!

May 31, 2024

Great experience at this dealership. I believe that I got a great price on my lease. I will enjoy my new I5 for the next few years. More

by antoniobell50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Jul 08, 2024 -

Casey BMW responded

I'm glad to hear you had a great experience at the dealership and that you feel you got a great price on your lease for your new BMW i5! Enjoy your new car, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

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