Casey BMW

My initial rating was 4. 5. Throughout purchasing a Certified Pre-Own '21 X5. After the purchase on a Wednesday, we left town for 4 days (without the purchase vehicle). The fo 5. Throughout purchasing a Certified Pre-Own '21 X5. After the purchase on a Wednesday, we left town for 4 days (without the purchase vehicle). The following Wednesday I had a chance to actually wipe the car down, only to discover multiple dents just under the charging access door. My first? "How could this be Certified Pre-Own Vehicle" with multiple dents in that area. Very difficult to see without knowing. Sending pictures to sales person Matt, of both sides, claims that he can't see. Sent more pics, and I didn't here from him. At this point, I know that I'm probably not able to return the Vehicle, which I understand. That's the risk you take buying a car later in the evening. My Wife really loves the car. I just will like Casey BMW of Newport News, VA. to at least try to repair it. More

Alex was a great sales associate. We came out of state to look at a particular vehicle and ended up ordering a new vehicle. Alex was such a kind and caring associate that we ordered t We came out of state to look at a particular vehicle and ended up ordering a new vehicle. Alex was such a kind and caring associate that we ordered the vehicle through him. We could have ordered it back in our home state. This sale was a testament of how good he truly is. More

Robin met us when we pulled in to the dealership and warmly welcomed us and professionally handled everything from start to finishing on car purchase warmly welcomed us and professionally handled everything from start to finishing on car purchase More

Buying a new car is always stressful. Alex made it less so. He kept me in formed and followed thru with every promise. Casey BMW made the process clear at the beginning and things worke Alex made it less so. He kept me in formed and followed thru with every promise. Casey BMW made the process clear at the beginning and things worked as described. My trade in and lease application went as well can be expected. More

Danisha was very easy to work with and very helpful throughout the buying process even though it was late in the day. throughout the buying process even though it was late in the day. More

Danisha was attentive to my interests in automobiles. She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not w She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not want to be. Helped in every manner. One of the best car purchasing experiences, in our tactical business relationship, ever. Macrocsopically, there were a few disconnects, that, while not game-stoppers, do contribute to that 1% that differentiate Casey from all others. The car was not ready for me at pickup time - battery charging was not complete; minus the Genius experience, which was good, I spent an additional 2-plus hours in the store, before I was ready to depart. I love all of these folks, but there seemed to be a slight disconnect in between process steps. Sales manager was great. The finance guy was great….the people worked with the process they had. Lastly, I forwarded an email that I would have loved be shared with the people working on the assembly line…..to connect their efforts to delivering a wonderful car to a customer they did not know. My intention was to close that gap….my own leadership experience tells me that this matters when it comes to job satisfaction. More

Best service ever. She welcomed me right the moment I pulled up at the parking lot. Helped me picked up a car I truly love. Didn't think I would be approved for the car She welcomed me right the moment I pulled up at the parking lot. Helped me picked up a car I truly love. Didn't think I would be approved for the car since my credits was super bad. I don't know what magic she pulled up but I drove off with a Mercedes Benz, low mileage, less monthly payment than I expected. She offered me snacks and water while I was waiting for the paperwork to go thru. Thank you Danisha Tisdom for your patience and your outstanding customer service. More

Bill Gooden the finance manager, Lloyd Howell the general sales manager and Alexxio provided an amazing purchasing experience. Lloyd FaceTimed me so I could see the vehicle and he ran all of the numbers pri sales manager and Alexxio provided an amazing purchasing experience. Lloyd FaceTimed me so I could see the vehicle and he ran all of the numbers prior to my arrival because I don’t live in the area. I arrived to pick up the car and was in an out in 2 hours. I would recommend Casey BMW to everyone!!! More

Alexxio did a great job helping us buy out our lease. Very knowledgeable and able to answer all our questions Very knowledgeable and able to answer all our questions More

A great experience from the moment I walked in until the time I left with my new car. Very friendly staff that made the process quick and easy time I left with my new car. Very friendly staff that made the process quick and easy More