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Carvana
Tempe, AZ
10,162 Reviews
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10,162 Reviews of Carvana
August 17, 2019
Filthy car, poor customer service can't do anything. I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that t I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that they would reimburse me $100 to get it detailed. The car was filthy. There was pet hair, stains on the carpet, seats, roof, and there was an odor. None of this stuff was disclosed online. When I told her that it would take more than $100 to detail the car, she told me that was all they could do. There were no floor mats and the delivery driver said they took them out because they were stained and they would buy me new ones. The drivers side button to roll down the window did not work, which was also not disclosed online. There was a section of paint protector or wax that was dull on the trunk door. I declined the car. It has been a week and despite my calls, they have not sent back my third party loan money, so I have a car payment due it 2 days for a car I never took. The loan is also still on my credit report, making it difficult to get another loan for a different car. More
by ab
Employees Worked With
don't remember
August 17, 2019
Fake promises and fake website advertisement Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even aft Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even after you provided everything that was asked before. More
by yuenyihochiu
Employees Worked With
I forgot
August 16, 2019
Fair Offer with easy Pick up! Tried selling moms car on Craigslist. Lots of scammers. Carvana reached out to me about selling it to them by offering me a fair price for my car. Tried selling moms car on Craigslist. Lots of scammers. Carvana reached out to me about selling it to them by offering me a fair price for my car. Only problem was my mom was in Sparks NV & car was in Santa Cruz. Met in the middle to meet Carvana. Sweet young woman picked up car in a Carvana car carrier. Paperwork easy but they will not take a POA so that was the only bummer. Reason for meeting in Stockton so mom could sign documents. Gotta say Carvana has it down right. Was a positive experience. More
by OJ
Employees Worked With
Jan, Rush(last name)
August 15, 2019
Buyer beware!!! Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was da Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was damaged in transit and there were stains on the front seats so the car was delayed 3 weeks to fix this. Then, it arrived dirty and not in the condition indicated on the listing. The power steering fluid cap was completely missing. There was dog hair all over, a red lollipop stuck between the seats, food wrappers under the seats and scratches in the back interior due to a dog. Carvana did offer to pay for detailing. Took the car to be checked by our mechanic right away. It needs a new AC compressor and front struts and mounts. Funny, that was supposed to be in the 150-point inspection. Mechanic said the oil leak from the AC compressor was very obvious. Now, after waiting 3 weeks for my car, I will be without it for another 3 days while these problems all get fixed. I'm afraid to find out what's going to happen next. Carvana obviously didn't check the car at all. Interior detailing is on their 150-point check list also and that certainly didn't get done. More
by BWass
Employees Worked With
Brian
August 14, 2019
Carvana 8/2/19-Frisco TX Hello, my experience was great I’m Frisco TX. However, I purchased my car on August 2, 2019 and the AC has stopped working. I am not too thrilled abou Hello, my experience was great I’m Frisco TX. However, I purchased my car on August 2, 2019 and the AC has stopped working. I am not too thrilled about that and I hope that customer service can help resolve this issue tomorrow, as it’s 106 with the heat index here in Texas and this is my first AC car in five years. I will say every person was super friendly at the Carvana in Frisco and I will recommended them as long as this issue is taken care of, which I have faith it will be. More
by Rach8155
Employees Worked With
Victor?
August 13, 2019
Great experience I am very happy with the experience. Very quick and smooth sale! Sold at a fair price. Very worth my time! I recommend to anyone looking to sell their I am very happy with the experience. Very quick and smooth sale! Sold at a fair price. Very worth my time! I recommend to anyone looking to sell their vehicle. More
by Drubio3
Employees Worked With
Don’t remember names
August 13, 2019
Easiest Selling Experience Ever Honesty, this was the best car selling experience ever. I tried to sell my truck on Craigslist and Cars.com and was inundated with low ball offers and Honesty, this was the best car selling experience ever. I tried to sell my truck on Craigslist and Cars.com and was inundated with low ball offers and scammers. A representative from Carvana (David) reached out to me and and at first I was skeptical, expecting another lowball offer from a dealership. However, they offered me within $700 of my private party asking price, which to me was worth it since I knew Carvana was legit. They gave me the official offer, I uploaded the 3 documents they needed, I scheduled the pickup (they came to my house), and the representative (Ryan) showed up on time, did a quick inspection/test drive, handed me a check, and was gone. The whole appointment took less than 30 minutes. Most importantly, they stuck to the deal and didn’t try to nitpick anything about the car. Ryan was very friendly/professional. This was honestly a breath of fresh air. I will definitely look at selling (and buying) to/from Carvana in the future! More
by Ryan
Employees Worked With
David, Ryan
August 10, 2019
Amazon for Car Buying The entire process is smooth and easy. My Wife and I have now purchased 2 vehicles through Carvanna in the past two months, and I'm certain we'll do t The entire process is smooth and easy. My Wife and I have now purchased 2 vehicles through Carvanna in the past two months, and I'm certain we'll do the same in the future. What also impressed me, was that their in-house finance option beat my USAA APR by 3-4%; so I financed through Caravana's lender. If you're like me, and don't like dealing with dealerships, car salesmen, etc., then Carvana is the dealer for you! More
by Sarah0608!
Employees Worked With
Cannot recall.
August 10, 2019
Pretty good for the most part Overall I had a good experience. I got the car I wanted for about $1000 less than I probably would have paid at a conventional dealer. There were so Overall I had a good experience. I got the car I wanted for about $1000 less than I probably would have paid at a conventional dealer. There were some minor issues however. There was a piece of trim that apparently a Carvana mechanic had tried to replace, but they replaced it with the wrong part. This was confirmed when I took it to a Mazda dealer, who was nice enough to give me the correct part at no cost. There were far more body imperfections that were not reported in the Carvana listing, and I was only offered $100 in compensation. Some of these imperfections could have been easily fixed by a knowledgeable detailer and some Meguiar's ScratchX. The detailing job was amateurish, with excess wax left in the seams, spotted windows, and engine cleaner residue all over the battery. The wheels did not look like they had been cleaned at all. There was only a single key fob, and it will cost me about $120 to buy a new one and get it programmed/cut. Carvana could have duplicated the key, raised the price by $50, made a profit, and saved me money. A backup key is a requirement of car ownership. And finally, the whole car was a little dirty from its long journey from Georgia to Kansas. It wouldn't take more than 5 minutes to wipe a car down with Quick Detailer. This would shine the whole car and result in fewer returns, well worth it. I think Carvana is destined for greatness, but they need to mind the details! More
by GSW
Employees Worked With
don't remember, why is this a required field?
August 08, 2019
Bad experience Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoev Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoever is responsible at the check points is failing miserably. More
by Clk
Employees Worked With
Calvin Carvana
