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Carvana

Tempe, AZ

3.2
10,143 Reviews

HQ

Tempe, AZ

85281

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10,143 Reviews of Carvana

November 16, 2019

Selling my car with Carvana was a breeze, they quoted my car $2,000 higher than the blue book sellers value, and were very helpful during the inspection and document signing process. Very efficient setup. More

by M
Recommend Dealer
Yes
Employees Worked With
Andrew, Jaysa, Jaime
November 16, 2019

What an unexpected surprise! They paid exactly what I wanted, more than what others offered for trade. We were in and out with check in hang in under 20 minutes. More

by chrisdelacruz73
Recommend Dealer
Yes
Employees Worked With
Andrew
November 16, 2019

A modest and easy way of selling my car. Great experience, priced higher than expected. Excellent communication and customer service. Very pleased customer and will be back. Thanks! More

by HappySeller
Recommend Dealer
Yes
Employees Worked With
Jan Lee, Kyrie/Tempe AZ and Chelsa Savage
November 15, 2019

This companies employees are extremely rude and disorganized. On top of that they will patronize you. Anywhere but here is a better place to go. More

by Noah P.
Recommend Dealer
No
Employees Worked With
"AV" manager in Tempe. Horrible
Nov 15, 2019 -

Carvana responded

Carvana strives to ensure every customer has a streamlined car-buying process paired with high-quality pre-owned vehicles. We want to sincerely apologize if your experience did not meet this expectation. We would love the opportunity to rectify the situation, though we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

November 15, 2019

We sold our car to Carvana and had a great experience with them. I texted with Melissa to discuss the process. She took care of starting my account on the Carvana website. I logged in and filled out m More

by bestrya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa, Will
November 15, 2019

Awesome experience selling my car to them. Melissa is so helpful and nice and I would definitely deal with them again. Highly recommended, great job More

by afkayaoglu
Recommend Dealer
Yes
Employees Worked With
Melissa
November 13, 2019

Kenny, sales person was great in assisting the process of my car sale. Pickup was smooth and handled professionally. Best quote as well!!! This was my second car selling to Carvana. Both great experiences. More

by Beril
Recommend Dealer
Yes
Employees Worked With
Kenny
November 13, 2019

Was very informative and clear on the quotes. Whole process was simple and seem less. Even the pick up of vehicle was simple. Would have saved more time if they came with the cheque, but that’s ok. More

by manjeeth.asady
Recommend Dealer
Yes
Employees Worked With
Andrew
November 13, 2019

Terrible and frustrating experience! Plates were delayed almost 3 months with no updates or communication from Carvana despite repeated requests for updates, requests to speak to a supervisor, and multiple More

by rwebster2019
Recommend Dealer
No
Employees Worked With
Heather
Nov 13, 2019 -

Carvana responded

Thank you for taking the time to share your feedback, and we apologize for the multiple delays you encountered with your registration. We are so sorry that this has taken longer than anticipated and that you were unable to receive the proper communication and follow up needed. We are glad to see that you have since been in contact with one of our Specialists regarding your concerns. Thank you for you continued patience and we look forward to resolving your concerns.

November 13, 2019

I am never buying a car the old fashioned way again. It took 25 minutes for the entire transaction online, and a few days later a car was delivered to my door. The car was exactly what I wanted. It almost More

by Jeepbuyer
Recommend Dealer
Yes
Employees Worked With
None
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