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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
March 11, 2020
This was absolutely the best vehicle buying experience I have ever had.I enjoyed the experience of buying a vehicle online.And the customer service reps are awesome 👏🏾.My advocate was great and personable have ever had.I enjoyed the experience of buying a vehicle online.And the customer service reps are awesome 👏🏾.My advocate was great and personable. More
by Kapieneverett
Employees Worked With
They were all great
March 10, 2020
looks great The car looked so clean when it got to my home. The inside looked like a new car and had that new car smell. hope that it will last at my age, I won The car looked so clean when it got to my home. The inside looked like a new car and had that new car smell. hope that it will last at my age, I won't be getting another car. in my life time. More
by dave
Employees Worked With
DANELLE MAYFIELD
March 10, 2020
An Amazing Option for Older Women As a "mature" woman I found this experience thrilling! My experience at car dealerships proved to be frustrating and, to some extent, demeaning. The y As a "mature" woman I found this experience thrilling! My experience at car dealerships proved to be frustrating and, to some extent, demeaning. The young man who delivered our car, Irving Lopez, was cordial, professional and efficient. Carvana has become my go-to place for purchasing a car. I have recommended it to family members and friends. Thank you for this incredible business model. More
by bev.santo
Employees Worked With
Irving Lopez
March 10, 2020
Not sure that they could make selling a personal car any easier! The entire process was efficient, setup on my schedule, and everyone was extremely friendly. I’ve already referred another person to Carvana easier! The entire process was efficient, setup on my schedule, and everyone was extremely friendly. I’ve already referred another person to Carvana that was looking to sell their car. More
by Gabe207
Employees Worked With
Jan, Nicky
March 10, 2020
great to work with Very prompt and clarity in great to work with Very prompt and clarity in response Continuous follow ups Answered all questions asked and was guiding through the process in great to work with Very prompt and clarity in response Continuous follow ups Answered all questions asked and was guiding through the process in a excellent way More
by Rajenderan
Employees Worked With
Cain
March 10, 2020
Worst customer service ever! Hung up on me 6 times. Delivered a car with a dead battery. Said they tested the car so they either didnt check it it just didnt care. Manager also did nothing to make thin Delivered a car with a dead battery. Said they tested the car so they either didnt check it it just didnt care. Manager also did nothing to make things right. Wasted an entire day on the phone trying to deal with it. No car. Couldn't get my medications. Dont do business with them if you value time, money and customer service! More
by Ltar13
Employees Worked With
Many customer service people and managers
March 10, 2020
Not the best experience. First delivery was delayed because the battery died, right before the new delivery they called and said they scratched the side and would fix it, then First delivery was delayed because the battery died, right before the new delivery they called and said they scratched the side and would fix it, then on arrival they had broke two hubcaps. Had to call several times about other parts. More
by shouldacoulda
Employees Worked With
Geoff
March 10, 2020
Buying a car from Carvana was convenient and easy. However, the fuel door completely fell off of my 2017 Jeep Cheeokee after owning just two weeks and they would not honor the 100day warranty saying t However, the fuel door completely fell off of my 2017 Jeep Cheeokee after owning just two weeks and they would not honor the 100day warranty saying that the issue was completely “cosmetic”. I owned a 2018 Jeep Cheeokee before this one and know how to use the fuel door. The previous owner probably didn’t and damaged it. The car was sold to me damaged and Carvana will not accept that $25 responsibility. They are not helpful if you need something done under warranty. Like all places who are in it to make a dollar they do anything they can not to honor any type of warranty work. I am very disappointed in Carvana. More
by Joffus
Employees Worked With
Warranty “repair team”, online customer service
March 10, 2020
I sold a car to Carvana, it was the easiest experience ever. They actually give more than my asking price. Great company to do business with!! ever. They actually give more than my asking price. Great company to do business with!! More
by amurray1966
Employees Worked With
Allison ,Nicky
March 10, 2020
this was the best This was the best thing I could have ever done. The experience was great it was simple I wish I did this years ago. I was like a kid in a candy store This was the best thing I could have ever done. The experience was great it was simple I wish I did this years ago. I was like a kid in a candy store when I got my car out the vending machine that was cool !!!!! More
by katherine
Employees Worked With
oak brook IL
