Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,131 Reviews of Carvana
April 18, 2020
I was overall happy with my vehicle and process. There were a couple of hiccups along the way, some to be expected due to the pandemic. I had a mark on the tailgate that wasn’t addressed in the pre p were a couple of hiccups along the way, some to be expected due to the pandemic. I had a mark on the tailgate that wasn’t addressed in the pre purchase defects. The delivery driver took pictures of if and I was supposed to be contacted about the issue. When I was contacted on day 6, there was apparently no record of it. The detailing outside and especially inside left a LOT to be desired. I brought this up to the rep who contacted me on day 6, with the response of “well I’m sorry that happened”, the apology if great, but at the end of the day I was delivered a dirty vehicle that I then have to incur the expense of getting a thorough detailing. I feel like these issues are low hanging fruit that as a company could have easily been addressed. Also, something I failed to mention, first thing I had to do on the test drive is replace the left tail/turn signal bulb. All this being said, would I try carvanna again? Yes, I would give it another chance. Would I recommend to a friend? I would tell them I am overall happy with my purchase, but I would also relay my experiences to them. More
by Randy
Employees Worked With
Several
April 18, 2020
like vehicle, disappointed with inspection I will not write a review, speak to the person who called me on Thursday 4/16/2020. I liked the vehicle , your ad info was faulty, mechanical corrosi I will not write a review, speak to the person who called me on Thursday 4/16/2020. I liked the vehicle , your ad info was faulty, mechanical corrosion and signs of water sitting water brings other questions. More
by mrfremar4446
Employees Worked With
do not know ladies name
April 18, 2020
very frustrated and disappointed overall with the very frustrated and disappointed overall with the process. I did not purchase a Buick Encore first vehicle due to multiple concerns that were overloo very frustrated and disappointed overall with the process. I did not purchase a Buick Encore first vehicle due to multiple concerns that were overlooked prior to receiving the vehicle. I received lots of fellow phone calls on the Buick. I purchased the second vehicle GMC Terrain, however it too had failures that quality control missed. There were not any follow-up calls on the terrain; I had to engage all follow up phone calls on the terrain. The names listed below did their best to assist with situations that occurred with the purchase of the GMC Terrain. Silverrock is also a very difficult associated company to organize and work with it seems, having multiple call arounds to speak with a supervisors to follow through to get a repair finalized. I expected higher standards and a better process. More
by Foxstin7
Employees Worked With
Karen,justin,andrew,roe,post team supervisor
April 18, 2020
Touch-free Delivery--Amazing Experience Ill never buy a car any other way. This is truly the Amazon Prime of car buying. I doubt that the process took more than 1 hour in total. When Dav Ill never buy a car any other way. This is truly the Amazon Prime of car buying. I doubt that the process took more than 1 hour in total. When Dave arrived with the care he was professional and courteous and delivered over the top customer service. I absolutely loved this experience. More
by csims
Employees Worked With
Dave Manganiello
April 18, 2020
Very happy with the purchase Thank you Carvana for making this a very easy process. My wife is currently working overtime in the healthcare field so could not make it to any trad Thank you Carvana for making this a very easy process. My wife is currently working overtime in the healthcare field so could not make it to any traditional dealerships. She wanted a Miata and you had one. Few hours on Sunday night and the purchase was done. Some paperwork was harder to get than others as we had to deal with banks, but you helped with that too. Thanks for everything. More
by usuee
Employees Worked With
Ashley
April 18, 2020
Very easy to buy a car. Pre-approval process gave me my interest and minimum down payment up-front . Good selection of late model low mileage vehicles to choose from. Every vehicle listed had the price, do interest and minimum down payment up-front . Good selection of late model low mileage vehicles to choose from. Every vehicle listed had the price, down payment, interest rate and estimated payment amount below it. More
by cgriggs23
Employees Worked With
I spoke to someone on the phone but do not remember their name
April 18, 2020
Looking to trade my 2014 Nisan Altima it has 96369 miles on it im looking for something like a SUV r Escape, mid size something that my child who has Cerbal Palsey can get in and out of. on it im looking for something like a SUV r Escape, mid size something that my child who has Cerbal Palsey can get in and out of. More
by pw073392
Employees Worked With
Kevin Clark, Shawn Gallagher Paul Davis
April 18, 2020
We bought couple of cars from carvana but with current purchase we are unsatisfied. The car had a growling noise from back ; we took to carvana certified shop and they recommend to replace rotor and bra purchase we are unsatisfied. The car had a growling noise from back ; we took to carvana certified shop and they recommend to replace rotor and brake pad but neither carvana nor silver rock insurance paid for this issue. When caravana our a car on virtual lot they must fix these issues. Anyhow how, end up paying for the fix around $350 with another shop. More
by SP
Employees Worked With
Don’t recall
April 17, 2020
Carvana is the best!!!!!! My experience with carvana was beautiful, they did an amazing job from the start to the finish, the car delivery was excellent and I love talking to s My experience with carvana was beautiful, they did an amazing job from the start to the finish, the car delivery was excellent and I love talking to staff, they made me feel welcoming the financing process was also great.. All i can say is Thank you Carvana for a job Well Done.......you are definitely the new way to buy a car!!!!! More
by Mostuff184
Employees Worked With
Everyone on the Carvana team
