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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 04, 2020
Really loved the experience of not going through the hassle of someone trying to make me buy something that I didn't want. The person that delivered my car was kind and very nice . Thanks hassle of someone trying to make me buy something that I didn't want. The person that delivered my car was kind and very nice . Thanks More
by e.wonda
Employees Worked With
From Augusta market
June 04, 2020
I truly enjoyed my Carvana experience. The online process was very easy and I was able to select, finance and schedule pickup/delivery of my vehicle in under an hour. I will never go to a car lot again if I was very easy and I was able to select, finance and schedule pickup/delivery of my vehicle in under an hour. I will never go to a car lot again if I can help it. More
by dawnstephens1205
Employees Worked With
Sebastian and Steven
June 04, 2020
All my questions were answered it was an easy process. Just know your smart phone. You will have many uses for it. Remember only photos no scans. Just know your smart phone. You will have many uses for it. Remember only photos no scans. More
by Too old
Employees Worked With
Stephen Hernandez wonderful guy
June 04, 2020
Carvana made my first car buying experience and absolute delight. I did everything online the approval was fast and I made my appointment to pick up my car within a day. I am absolutely in love with my car! delight. I did everything online the approval was fast and I made my appointment to pick up my car within a day. I am absolutely in love with my car! They payments and interests rates are also low! Love my car and had a wonderful experience! More
by rianewells88
Employees Worked With
N/A
June 04, 2020
Horrible experienceI will never do business with Carvana Horrible experience I will never do business with Carvana again and regret that I used this company to purchase a vehicle. The vehicle arrived wit Horrible experience I will never do business with Carvana again and regret that I used this company to purchase a vehicle. The vehicle arrived with a torn seat, and damage to the paint in several areas. Carvana's insurance company, Silver Rock has been completely useless and has not responded to multiple requests to authorize the repair from the facility they sent me to. At this point I've been without my new vehicle for 9 days and Silver Rock continues its lack of any response. My car is being held hostage awaiting authorization on repairs that Carvana and Silver Rock have been aware of since the day the car was delivered. This has been the worst car buying experience I have ever had - and my dissatisfaction continues as no one from Carvana or Silver Rock is doing anything to resolve the issues. DO NOT BUY A CAR FROM CARVANA!!!!!! More
by resourcecharlierose
Employees Worked With
Multiple people
June 04, 2020
Terrible communication. Car showed up around 6pm for a 230Pm delivery. I was called several times to let me know they were going to be late. I understand they had a hauler down but there was no clear time 230Pm delivery. I was called several times to let me know they were going to be late. I understand they had a hauler down but there was no clear time stated when they would actually show up. I originally selected the 230pm time so I could have coverage for someone to watch my infant son while I received the vehicle. I was not expecting such a late delivery. More
by SeanE
Employees Worked With
Shawn
June 04, 2020
Best car buying experience i have had and excellent customer service from my driver keisha made everything hassle free and easy to understand highly reccomend to anyone looking to purchase a car customer service from my driver keisha made everything hassle free and easy to understand highly reccomend to anyone looking to purchase a car More
by Younghustle863
Employees Worked With
Keisha
June 04, 2020
They do not deliver the car to your house they deliver the car to a truckstop outside of your city and you get to go find the trucker and pick it up.They also didn’t send me my template and wanted me to d the car to a truckstop outside of your city and you get to go find the trucker and pick it up.They also didn’t send me my template and wanted me to drive illegally More
by Carvana sucks
Employees Worked With
Samantha
June 04, 2020
My new car. So my new car 2019 Dodge Grand Caravan SXT was over a week late being delivered. And when the day did finially come for it to be delivered they of cou So my new car 2019 Dodge Grand Caravan SXT was over a week late being delivered. And when the day did finially come for it to be delivered they of course were late delivering it. The rearview mirror is barely hanging on and missing a piece which was not in the pictures so must of happened sometime during the extra week they had my car. I noticed the change oil flash up after I had the car for about 100 miles. Not sure if I just missed it the first day because I didn't know it would show as soon as I turned the key then disappear so now I have to get an oil change on a car I had for 2 days. The extended warranty isn't extended it's concurrent with the factory warranty so I paid for a warranty that my vehicle already has on it. If it wasn't for the Covid shutdown this would have been a no sale. Wish I would have waited for a real dealership. More
by djsugarpapasmooth
Employees Worked With
Sebastian
