Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
August 18, 2020
Purchased vehicle during the pandemic. Process was straightforward, primarily done via telephone. Every employee with whom I spoke was informative and helpful. Delivery went smoothly, tag and title straightforward, primarily done via telephone. Every employee with whom I spoke was informative and helpful. Delivery went smoothly, tag and title went smoothly. Everything went smoothly. I am very satisfied with my experience buying with Carvana. More
by RRC
Employees Worked With
I cannot recall specific names
August 18, 2020
Honestly, I was a littler nervous going in. I remember when I purchased my first car at a dealer, and it was a long and a drug our process. The Carvana site is super easy to use, and trading in my old car when I purchased my first car at a dealer, and it was a long and a drug our process. The Carvana site is super easy to use, and trading in my old car was a breeze. Honestly! You are even able to see how much monthly payments would be as you look around if you’re doing a trade. The customer service is and was also wonderful! Everyone was super helpful, and anytime I have a question I can text them and normally get a response within a few hours. I would recommend Carvana for a lot of reasons. More
by Lenkiem
Employees Worked With
Sebastian
August 18, 2020
Matthew was great to deal with and paid a better price than expected for the car! Pickup agent/driver was very courteous and quick, Very easy transaction across the board. 5 Stars experience! than expected for the car! Pickup agent/driver was very courteous and quick, Very easy transaction across the board. 5 Stars experience! More
by divadend
Employees Worked With
Matthew
August 17, 2020
This is my second Carvana purchase. Both transactions were wonderful experiences. Out standing customer service without the charade of negotiation for the "best deal". I will purchase from you again an were wonderful experiences. Out standing customer service without the charade of negotiation for the "best deal". I will purchase from you again and recommend Carvana to everyone I know! More
by ljesion333
Employees Worked With
Everyone I spoke with and the delivery person were outstanding.
August 17, 2020
Great customer service and great honesty of a company. The price matches and no gimmicks.i receive everything the way it is stated in the information guide and purchase guide The price matches and no gimmicks.i receive everything the way it is stated in the information guide and purchase guide More
by Ladiamondwashington
Employees Worked With
I don’t remember but all of them was great
August 17, 2020
Jan Lee of Boost Acquisition set me up with Carvana after seeing my ad on Craigslist. Fantastic transaction and experience with Carvana. Avoided the hassle of selling privately seeing my ad on Craigslist. Fantastic transaction and experience with Carvana. Avoided the hassle of selling privately More
by Jordan
Employees Worked With
Jan Lee, Haydon
August 17, 2020
Price is a few thousand higher than most dealers. Inspection on car did not capture multiple issues that were obvious and somehow got checked off as inspected fine. I had to contact warranty right af Inspection on car did not capture multiple issues that were obvious and somehow got checked off as inspected fine. I had to contact warranty right after sales to solve issues. In person advocate was great. Online support was poor. More
by B C
Employees Worked With
Online mostly.
August 17, 2020
received my car with additional flaws that we're not on received my car with additional flaws that we're not on web promised to fix it. Now they never answer the phone 😡 not happy horrible received my car with additional flaws that we're not on web promised to fix it. Now they never answer the phone 😡 not happy horrible More
by corbymurry1
Employees Worked With
Ian
August 17, 2020
Terrible communication. Did not get my registration and the temporary one expired. Tried to contact them and they told me it’s the DMVs fault. I called again and they said someone should have emailed me be the temporary one expired. Tried to contact them and they told me it’s the DMVs fault. I called again and they said someone should have emailed me because they can no longer do my registration and I have to physically go to the DMV. No one contacted me and I couldn’t drive my car because of expired registration. Kinda pissed off. I could have taken care of this myself instead of relying on them because they aren’t reliable and have terrible communication and customer service. More
by Mariummastoi
Employees Worked With
Na
August 16, 2020
My car had been for sale on Craigslist for over a month and all I got was low ball offers. Matthew of Carvana contacted me with a very fair offer which I accepted. The process couldn’t have been easier. Hi and all I got was low ball offers. Matthew of Carvana contacted me with a very fair offer which I accepted. The process couldn’t have been easier. His assistant came to my residence with a check and paperwork. The deal was done in minutes and the car was picked up by a tow truck the same day. Excellent service. More
by Janet.rockwell
Employees Worked With
Matthew and Guillermo
