Carvana

From start to finish to today...nothing (other than a quality vehicle) has been acceptable. Car arrived a week later than promised. Car arrived filthy- i had to clean it before use. All 4 tires were lo quality vehicle) has been acceptable. Car arrived a week later than promised. Car arrived filthy- i had to clean it before use. All 4 tires were low on air pressure...had to fill them myself to make sure there wasn't a sensor problem or defective tires. Paperwork has been a mess - saying they don't have documents which THEY PICKED UP upon delivery. Hold times on the phone are ridiculous. Seems to be a lot of new people trying to navigate their way... One hand doesn't seem to know what the other is doing. This was my first experience with Carvana. Not sure i'd risk it again or recommend it to others. I doubt my voicing these concerns will prompt a reply or resolution from Carvana. More

I will never buy a car from Carvana again. I wanted to give zero stars but the site won't take my review unless I give at least one star. I paid cash for my Chevy Cruze, it was delivered June 27. The fi give zero stars but the site won't take my review unless I give at least one star. I paid cash for my Chevy Cruze, it was delivered June 27. The first temporary plate/registration from Georgia (I live in Michigan and that's where it needs to be registered) expired in early August. After the car was on expired plates for about a month, I received another temporary registration/plate, this time from Arizona. That will expire on October 22. When Carvana sold me this car, I believe they were not a licensed dealer in Michigan. They tried to blame Covid and the Michigan Secretary of State (DMV) for the delay, but Carvana admitted a few weeks ago that it hasn't even been submitted to the State and as of today I have no reason to believe that has changed. The customer service people are friendly but they can't really help. I've been calling almost daily for the past few weeks, but they can't really tell me anything and there is no progress. They blame it all on their "third party vendor" who handles the registration but the vendor works for Carvana and if the aren't doing the job it's Carvana's responsibility. It will be FOUR MONTHS I have gone without a permanent registration, title or plates. Do a little research and you will se that I am not an exception. This has been a massive failure by Carvana since before Covid. There are many, many people all over the country in the same boat as me. Another guy in Michigan has been waiting SEVEN MONTHS. This is a huge problem for Carvana. They have my money but without a title I don't really own the car. I can't sell or transfer it to my daughter which is what I want to do. I would give negative stars if that were possible. More

Great truck but it arrived with issues not in the listing. Has been hard to deal with repairs both with Carvana and the warranty place, Silver Rock. We got the run around for the entire 7 day money listing. Has been hard to deal with repairs both with Carvana and the warranty place, Silver Rock. We got the run around for the entire 7 day money back guarantee time frame. They did extend it and eventually repaired everything but it had been time consuming. It was nice to not deal with a salesman at the dealerships though. They need to fine tune some things and then they will be a force to be reckoned with. They will put traditional dealers out of business. More