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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
November 16, 2020
My shopping experience with Carvana was hands down the best experience I’ve ever had when purchasing a vehicle. Carvana’s unique sales platform ensured that I was in charge of my customer experience. In f best experience I’ve ever had when purchasing a vehicle. Carvana’s unique sales platform ensured that I was in charge of my customer experience. In fact, I was so pleased that I bought a second vehicle the next week. Thank you, and I look forward to referring customers to Carvana and doing business with Carvana again. More
by Elizabeth C
Employees Worked With
Alex
November 16, 2020
The least stressful, least time consuming and most enjoyable way I have ever bought a car. There was great communication from the Customer Advocates, all questions were answered completely and without enjoyable way I have ever bought a car. There was great communication from the Customer Advocates, all questions were answered completely and without hesitation and I cannot say enough about the whole experience. I have told everyone I come across about this company and encouraged them to try Carvana on their next purchase, More
by Al
Employees Worked With
Beth
November 16, 2020
Loving my car so far! Running smoothly, and I had great follow up from the Carvana associates involved. Though the inside was not as vacuumed clean as it could of been, overall cleanliness was good and tha follow up from the Carvana associates involved. Though the inside was not as vacuumed clean as it could of been, overall cleanliness was good and that new car smell was great. More
by Chelsey Donnelly
Employees Worked With
NA
November 16, 2020
So my experience was up and down. I picked out my car and the next day Carvana called and said I had an hour to get my paperwork in or I’d have to start the process over again so I was very worried about los the next day Carvana called and said I had an hour to get my paperwork in or I’d have to start the process over again so I was very worried about losing the car. Part of the paperwork needs to be filled out by your insurance so an hour is sort of insane. I think the timing had to do with when I wanted the car delivered but how about you push back the delivery date then have me risk losing the car? My delivery person was very nice. He gave me product suggestions to use on the car and was very pleasant to talk to. The contactless delivery was easy as well. Over all I would recommend Carvana but make sure you have the time and the preparation don’t for your paperwork or chose a distant delivery date. Mg car is great, very happy not to have to deal with a dealership. Oh also, the wait times to talk to a person on the phone are pretty long. More
by AllyC
Employees Worked With
David Manganiello
November 15, 2020
This is my second vehicle with Carvana and I have to say that I was very disappointed this time around! The BMW did not have run-flats so I had to pay for towing and a new tire within a week of purchasing t that I was very disappointed this time around! The BMW did not have run-flats so I had to pay for towing and a new tire within a week of purchasing the vehicle. It also came with NO windshield wiper fluid, needed an oil change and needs to have the fuel valve and harness replaced. I expect a call regarding this!! More
by joshuabirchfield
Employees Worked With
Don’t remember
November 15, 2020
I did not have a very good experience with Carvana. I first tried to buy a Ford Explorer. It was delayed and then showed up damaged. I was told I would receive a $200 credit if I would pick a different c first tried to buy a Ford Explorer. It was delayed and then showed up damaged. I was told I would receive a $200 credit if I would pick a different car and try again. I picked out a Ford Escape and did not receive the $200 off promised. It too was delayed causing me more inconvenience and was told I would receive a $175 check after I decided to keep the car. I have not received that either. Then I was told that the paperwork I had signed when I got the car was not turned in and it became my responsibility to have to get it and take it to be notarized again causing me more inconvenience. So basically I have learned that Carvana does not keep their word and isn't trustworthy at all. Also, the process wasn't easier or convenient for me. More
by stfbusch
Employees Worked With
Unknown
November 15, 2020
I rarely left feedback online. But, the experience with Carvana has been wonderful! I visited a dealer to purchase a vehicle before Carvana and I was really annoyed by the dealer's attitude and dishonesty. Carvana has been wonderful! I visited a dealer to purchase a vehicle before Carvana and I was really annoyed by the dealer's attitude and dishonesty. Thanks to Carvana, I was able to purchase a vehicle that matched all of my preferences and their no-contact delivery is awesome! They even wiped everything before giving me the key. I would highly recommend Carvana to everyone :) More
by AlexQ
Employees Worked With
Carvana
November 15, 2020
I will never buy a car any other way. No pressure, people were extremely nice. My van is awesome. Thank you Caravan. Even after the sale they check on with you to make sure everything in okay. were extremely nice. My van is awesome. Thank you Caravan. Even after the sale they check on with you to make sure everything in okay. More
by Ezpleazing
Employees Worked With
Not sure
November 15, 2020
I only had to deal with them once on the phone they were very professional straightforward. Their delivery driver was also very professional and very patient while I overlooked the car. very professional straightforward. Their delivery driver was also very professional and very patient while I overlooked the car. More
by Janal54985
Employees Worked With
Driver and customer service rep
November 15, 2020
No stars. That's not an option here but that's what it should be. After a hugely frustrating buying experience, my car did not arrive. They discovered it was a dud. Nice 150 point inspection. They want should be. After a hugely frustrating buying experience, my car did not arrive. They discovered it was a dud. Nice 150 point inspection. They want you to communicate by text. Responses take four hours or more. They want you to upload docs. They discover after confirming them that they want more. The delivery hub botched my delivery twice, The first one never sent the registration papers, then cancelled because they weren't returned. The second one checked my "new" car a half hour before delivery, discovered it didn't go more than ten miles an hour. I drove an hour and a half to the delivery point and they called shortly after our appointment to let me know the car wasn't coming. Everything is done at the last second with them, but their deadlines are cast in concrete. Bad bad bad bad. Avoid. More
by sbarnettre
Employees Worked With
far too many to remember
