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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
January 22, 2021
This the second car I have bought thru Carvana everything worked great with both transactions. Both cars were as presented. I highly recommend Carvana to all my friends. It is much easier finding the car you worked great with both transactions. Both cars were as presented. I highly recommend Carvana to all my friends. It is much easier finding the car you really want thru Carvana than going dealer to dealer and settling for "what's is on the lot" More
by white_jw
Employees Worked With
Johnathan
January 22, 2021
I have to admit I was skeptical at first about buying a car online but as I worked through the process I became more comfortable and confident that I could not only find the car I wanted but sell my existi car online but as I worked through the process I became more comfortable and confident that I could not only find the car I wanted but sell my existing car as well. The Carvana site is easy to navigate and within a few minutes I had a firm offer on my existing car. With that info in hand I was able to search and find exactly the car I wanted that also fit my budget. Within a week I had my new corvette delivered to my home and my existing car picked up. From start to finish the entire experience was hassle free and easy. When I had any questions a customer advocate was readily available to assist me. The best part was I did not have to deal with DMV - Carvana handled all of that! More
by jgrispo
Employees Worked With
Shae
January 22, 2021
It couldn't have gone smoother. The search criteria enabled me to look at exactly what I was interested in and within my price range. I took delivery only 2 days after the process started. I would reco enabled me to look at exactly what I was interested in and within my price range. I took delivery only 2 days after the process started. I would recommend Carvana to anyone looking for a great deal on a used car. More
by jduncan626
Employees Worked With
Anthony from Novi delivered the car to me.
January 22, 2021
While the car searching process is nicely done, The Adventure begins after you submit your order. Minimum 30 to 45 minute wait time for any call to ask questions. Friendly but inexperienced staff manni Adventure begins after you submit your order. Minimum 30 to 45 minute wait time for any call to ask questions. Friendly but inexperienced staff manning the phones can’t answer a question if it’s not on the script. Automated status updates system was confusing and not in sync with the actual status. I waited three days for an actual person to respond to my submitted order, only to be told via text that my status had timed out and if I still wanted the car I needed to go back in and complete the form again. If I added up the time spent on the phone, it would have been faster at a dealership. More
by Vmueller915
Employees Worked With
Telephone
January 22, 2021
I have been totally pleased with my carvana experience. I sat down one evening to look at cars from the comfort of my living room in my pajamas and within 4 days I had purchased a car, gotten a loan, and I sat down one evening to look at cars from the comfort of my living room in my pajamas and within 4 days I had purchased a car, gotten a loan, and had it delivered . At one point during my purchase a problem arose with the car I was buying . After the car going to the shop carvana notified me that they weren't comfortable selling the car and I should probably pick out another one. Them being this honest with me gave me even more trust in their services. I would 100% purchase from carvana again in the future and would refer them to anyone looking for a vehicle. More
by Jillwalden13
Employees Worked With
Melody, Hannah
January 21, 2021
I was a bit skeptical buying online without physically seeing the vehicle. With the 7 day return, I had nothing to lose. It showed up in better condition than pictured. No hassle with salesman, made it seeing the vehicle. With the 7 day return, I had nothing to lose. It showed up in better condition than pictured. No hassle with salesman, made it best car buying experience I've ever had More
by chisox46835
Employees Worked With
Sébastien
January 21, 2021
It was a good experience. Easy and convenient. Hassle free. Some things were missing from the description such as the seat belt sticks sometimes but other than that good description. free. Some things were missing from the description such as the seat belt sticks sometimes but other than that good description. More
by Willashleygray
Employees Worked With
I don't remember names
January 21, 2021
I want to Sara off with that I was unbelievably disappointed when I bought my first car from here. I purchased a 2015 4Runner and it was the easiest process ever. Come to find out a WEEK later I wa disappointed when I bought my first car from here. I purchased a 2015 4Runner and it was the easiest process ever. Come to find out a WEEK later I was notified that the car I purchased had already been sold to someone else’s 2 WEEKS ago. This is unacceptable when buying a car especially online. I received $350 towards a sticker price of a new car of my choice.... really noting when you’re spending over 30K on a vehicle. Second, trying to get ahold of anyone with Carvana took over an hour with customer service just to find out they can’t do anything to help me but just say “sorry” I ended up spending $4,000 more on a different 4 runner I found and was told it was going to be delivered Monday and I get a text on Monday saying that it’ll be here Wednesday... very unorganized and lack of communication with the sales team and delivery team. When my new 4Runner was delivered I noticed that when driving over 45MPH I could hear wind coming in through the windshield, all 4 tires are dry rotted, the allotment is completely off (car pulls left hard) maintenance required light is now on, MUCH MORE scratches and dents on the vehicle than I was told in the beginning. And to top it all off my APR was 3.9 but on my contract it said 4.7... a customer service associate said that the ONLY way to get it back down to 3.9 was to add Carvana care.... which makes so sense whatsoever. This has been the most unfair experience I’ve ever gone through. It’s not like I’m buying a cheap car. THIS VEHICLE WAS OVER 30K! I should have been compensated a lot more for the amount of stress I’ve gone though. Only thing going for Carvana is their low prices compared to everyone else. More
by Baileypettit53
Employees Worked With
Rachel
January 21, 2021
Quite honestly, it was the easiest car buying experience I have ever had. Everyone I spoke to was very helpful and knowledgeable. Paperwork was minimal and it was easy to upload documents. The driver of the I have ever had. Everyone I spoke to was very helpful and knowledgeable. Paperwork was minimal and it was easy to upload documents. The driver of the flatbed was friendly and had all paperwork ready and organized. The car was as described with no surprises. They even put brand new tires on. The seven-day return policy allowed me to get the car inspected by my mechanic and gave me peace of mind. I Will definitely buy from Carvana again. More
by BigD
Employees Worked With
I don't recall their names
