Carvana

Not only was my SUV delivered without the heated seats it was supposed to have, it was delivered with. Cracked windshield. Delivery driver said “No problem. Just file a claim with warranty and they will take was supposed to have, it was delivered with. Cracked windshield. Delivery driver said “No problem. Just file a claim with warranty and they will take care of it. That is how we are handling cracked windshields”. Warranty company says we don’t cover glass. After spending a great deal of time dealing with several different advocates and ai bots, Carvana says it will take another 2 days to figure out how to handle the situation. What is so hard about paying to fix a windshield that came from you cracked. 0 out of 10. Would not recommend. Carvana is the absolute worst. More

I have been a repeat Carvana customer, having purchased my second vehicle from them in the last two years. My initial experience was positive, which is why I returned. However, my latest transaction has le my second vehicle from them in the last two years. My initial experience was positive, which is why I returned. However, my latest transaction has left me with mixed feelings, primarily due to issues with the vehicle's condition upon delivery. Upon receiving my vehicle, I discovered a crack/scratch on the navigation console screen, a defect not listed among the reported imperfections on Carvana's website. When I reported this to Carvana, they directed me to their warranty partner, SilverRock, who labeled the damage as "standard" and therefore not covered. This response was disappointing, especially since the damage was not disclosed prior to purchase. While I understand that used vehicles come with some wear and tear, transparency about the vehicle's condition is crucial for an informed purchase decision. My concern isn't with wear and tear but with Carvana's accountability in accurately listing the vehicle's condition. Despite my attempts to address this issue directly with Carvana, emphasizing my status as a loyal customer seeking a fair resolution, I was met with responses directing me back to SilverRock or stating that Carvana employees are unable to make exceptions. I am currently within my 7-day money-back guarantee period, but I had hoped for a resolution that would not require me to return the vehicle. As a customer, my expectation is for Carvana to take responsibility for the accuracy of their listings and to offer reasonable solutions when discrepancies arise. Unfortunately, this has not been my experience. I can therefore no longer recommend Carvana to friends, family, or whoever is reading this. I am sharing this review not out of frustration but in the hope that Carvana will improve its processes and customer service. The convenience and innovative approach of Carvana's business model are undeniable, but accountability and customer satisfaction should be equally prioritized. I remain hopeful for an amicable resolution and believe this feedback can contribute to improving the experience for future customers. More

Great online experience and smooth process, everything was easy and smooth rransaxtion, car delivery to home was easy and smooth rransaxtion, car delivery to home More

All ok. No hassle no haggle. Though the windshield had a rock pin. Otherwise it was a good experience! No hassle no haggle. Though the windshield had a rock pin. Otherwise it was a good experience! More

Car arrived dirty and trash still in pockets also needs brakes already wouldn’t buy here again ever. Still waiting for registration and plate’s after almost two months. The. Delivery driver had me sign in brakes already wouldn’t buy here again ever. Still waiting for registration and plate’s after almost two months. The. Delivery driver had me sign in red pen three weeks later they notified me of this. Worst experience buying a car I have ever had run don’t buy here More

Horrible service and process. No one to speak to before or after the sale. Car was just okay and had many more flaws and cosmetic issues than represented. Not to mention, it No one to speak to before or after the sale. Car was just okay and had many more flaws and cosmetic issues than represented. Not to mention, it was missing its radio antenna and would barely start on day two. Had to have battery replaced and tires (over ten years old and cracked, unsafe to drive). Their alleged 100+ check of the vehicle is a joke. I home tested the battery and it tested as being "bad". Worst car buying experience ever. Will NEVER buy another vehicle from this company. Don't believe anything they represent...they are still used car salespeople and you can't see the vehicle beforehand. More

Bought a convertible mini cooper over a month ago. The convertible was delivered broken. Because it was outside the 7 days we could not return it. Over 2 certified mechanics have tried to fix it. The convertible was delivered broken. Because it was outside the 7 days we could not return it. Over 2 certified mechanics have tried to fix it. Not repairable…..!!! We still have NOT received the TITLE. More

Nothing went well, delivered a car that was leaking oil and missing a light bulb. and missing a light bulb. More

Horrible! !! I bought a car and the check engine light came on the next day and the car was struggling to go. I tried to “swap” the car and they make it impossi !! I bought a car and the check engine light came on the next day and the car was struggling to go. I tried to “swap” the car and they make it impossible asking for so much more paperwork and verification. Now the process has exceeded the 7 day mark because they made sure of that. At the end of the day I’m stuck with the xxx car More

We bought a car from carvana 3 years ago and had a great experience. This time, the process was disorganized, documents were 'expiring' after we submitted them, our trade of offer expired because of it and experience. This time, the process was disorganized, documents were 'expiring' after we submitted them, our trade of offer expired because of it and the service team could do nothing to reinstate our initial offer. A check was already cut from our bank and I had to spend additional hours of my work time dealing with what should have been a simple process caused by Carvana's poorly designed system. This company process is not what it used to be and the customer service is atrocious. More