Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
April 20, 2021
Very nice, easy, and quick process. No hassles. Love that I didn’t have to sit in a dealership all day to get approved and get a great vehicle at a decent price. I didn’t have to sit in a dealership all day to get approved and get a great vehicle at a decent price. More
by texmexinatl@gmail.com
Employees Worked With
Ansley
April 20, 2021
This was my first time selling my car, with Carvana and I’ll definitely be using them again! They came and picked up my jeep and paid my loan off in a week, so I was able to go out and purchase a new vehic I’ll definitely be using them again! They came and picked up my jeep and paid my loan off in a week, so I was able to go out and purchase a new vehicle. I highly recommend them and I’ll be spreading the word of how fantastic their services was! More
by Brittney
Employees Worked With
Nicky, Brady and of course Sebastian :)
April 20, 2021
Concept will take some getting used to. Carvana advertises no hidden fees yet you have several hidden fees within your vehicle title and registration billing. The state of Maryland fee for title r advertises no hidden fees yet you have several hidden fees within your vehicle title and registration billing. The state of Maryland fee for title registration is $20. Carvana charges $100. Really? More
by vettman79
Employees Worked With
Josh
April 20, 2021
Well I didn’t exactly have the best experience. Delivery date was postponed twice due to the vehicle not being picked up by the truck. I will say in the end Carvana finally came through. The vehicle I bough date was postponed twice due to the vehicle not being picked up by the truck. I will say in the end Carvana finally came through. The vehicle I bought is exactly what was on the site. More
by xxdevlxx
Employees Worked With
Don’t remember
April 20, 2021
The buying/trading in process was easy enough but trying to get help with my new purchase has been a nightmare. I have had it 8 days and am still waiting for several things to be resolved. It's near impos to get help with my new purchase has been a nightmare. I have had it 8 days and am still waiting for several things to be resolved. It's near impossible to get a hold of anyone, and when you do, there is no follow up. More
by jessicaanderson1115
Employees Worked With
not sure
April 20, 2021
I purchased a Infiniti q50 from carvana I. 2018 had little to no issues. I just bought the Mercedes-Benz 2017 and I had lots of issues. First my driver's license wasn't good yet it was. So my order little to no issues. I just bought the Mercedes-Benz 2017 and I had lots of issues. First my driver's license wasn't good yet it was. So my order was canceled without valid reason at least 10 times. Then they said my insurance that I just put on the car wasn't good. Then they couldn't find the title It was a very long and arduous ordeal. I have recommended carvana in the past. Now O feel like some of carvana's employees are bias and less that adequate to work with the public. Someone back into something before bringing the vehicle. It was damaged. It will be fixed but thus should have been reported and solved prior to delivery. I was promised to be reimbursed for the trouble of take a month to get the car and also for my transportation for a couple of week But we'll see. I need my title to put on my personal plates but apparently that's a 6 week wait. shrugs Too many issues to buy a car from a seamless online dealer. I'd use carvana again but it would be with lots of questions More
by Ryan
Employees Worked With
Shelly was great.
April 20, 2021
We love the process it was hassle free and we love our new car everyone was so nice and very knowledgeable and we could not be more happier with Carvana and employees as a whole new car everyone was so nice and very knowledgeable and we could not be more happier with Carvana and employees as a whole More
by Ktbpainting
Employees Worked With
Caleb
April 20, 2021
My experience was concerning at first cause this is the second time I have bought a car from Carvana and the first time was perfect. But the Mini I got this time wasn’t that clean in the interior and the s second time I have bought a car from Carvana and the first time was perfect. But the Mini I got this time wasn’t that clean in the interior and the service engine light was on and kept sending warning signals. But since this is my second Mini I’ve owned I knew it would be that they never reset it after maintenance or it wasn’t serviced properly from the third party they used so I panicked. But the customer service girl named Kendall was so sweet and so professional and understood my worrying and got it taken care of first thing the next morning. I was so pleased with how she handled the situation and I drove off feeling very happy with my new purchase and all the stress I initially had was resolved perfectly. Thank you Kendall!! Your the best ❤️ More
by Shawna
Employees Worked With
Kendall
April 20, 2021
They work with me the procedure was direct and easy. I would definitely recommend Carvana to my family and friends. Thank you for a great experience would definitely recommend Carvana to my family and friends. Thank you for a great experience More
by sclements63
Employees Worked With
None
April 20, 2021
No issues at all - very pleased with the ease of purchase and the quality of the vehicle. Only thing I would do differently would be to make it easier to change the account associated with the down payment o and the quality of the vehicle. Only thing I would do differently would be to make it easier to change the account associated with the down payment on the day of purchase/pickup. More
by WashiLace
Employees Worked With
Unknown
