Carvana

The people I worked with were very helpful and diligent with keeping me updated. The loss of 1 star is due to the process itself. It took 3 weeks for me to receive the vehicle after getting automated text with keeping me updated. The loss of 1 star is due to the process itself. It took 3 weeks for me to receive the vehicle after getting automated texts the night before the 1st 2 deliveries stating the vehicle was being delivered and then texts the day of stating there was a technical issue. They ultimately delivered the vehicle 3 days before the 3 scheduled time. They also are issuing a $25 credit per day for the lateness. The vehicle was as described and was detailed. I would recommend Carvana, but don't be in a rush to receive the vehicle potentially. More

Carvana was really good with customer service and the description of the vehicle. I was very pleased with everything up to the delivery. Thanks so much Carvana description of the vehicle. I was very pleased with everything up to the delivery. Thanks so much Carvana More

Hi At this time everything looks pretty good.Hopefully Hi At this time everything looks pretty good. Hopefully it will continue because sometimes after the sale is made the customer gets the bad end of Hi At this time everything looks pretty good. Hopefully it will continue because sometimes after the sale is made the customer gets the bad end of the deal Praying and Believing More

This was one of the best car buying experience I have ever had and I have owned and purchased over a hundred cars in my life. The next time I purchase a car I will use Carvana. ever had and I have owned and purchased over a hundred cars in my life. The next time I purchase a car I will use Carvana. More

This is the third car I have purchased from Carvana. After spending a few days searching I found the right one. The delivery was delayed which I was not happy with but it was understandable. My car had After spending a few days searching I found the right one. The delivery was delayed which I was not happy with but it was understandable. My car had only 16K miles and on delivery I found the tires were shot. Also found the touchscreen was delaminating. Both of these issues should have been caught and repaired before delivery. After driving the car a short time I found another electronic issue. I had to go through SilverRock, Carvana's service partner and found them difficult to deal with. I spent hours trying to resolve the issue with Carvana and SilverRock. After 3 days the repairs were finally approved. I was upset because I was wasting a lot of time trying to solve issues that Carvana should have taken care of before delivery. That being said, I love the car and I got a great deal on it. I am pleased with the purchase and I still believe in Carvana. My first two purchases went well and I understand that sometimes things happen beyond anyone's control. My only suggestion would be that Carvana find a better service company than SilverRock. I am happy they have approved the necessary repairs but it was a huge hassle. I find all of the advocates friendly and helpful and even though I had huge issues I still will recommend Carvana in the future. More

Carvana is the BEsT!!!! Loved everything about them! Even how they communicate with you brings a smile to my face! They use humor and wit and are very organized and communicate well. If you can buy the car, how they communicate with you brings a smile to my face! They use humor and wit and are very organized and communicate well. If you can buy the car, go with Carvana! More

Easy process avoid the hassle of sales people and finance trying to upsell products. They were in constant contact and the delivery was smooth. The driver was very courteous and a pleasure to deal with. trying to upsell products. They were in constant contact and the delivery was smooth. The driver was very courteous and a pleasure to deal with. More