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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
May 04, 2021
Our first time buying from Carvana, Lincoln MKX. Pleasantly surprised how easy the process is and the friendly staff couldn't have been more helpful. Pleasantly surprised how easy the process is and the friendly staff couldn't have been more helpful. More
by CBUCHH1010
Employees Worked With
Sebastian
May 04, 2021
Everything went very well and Maria, our delivery person, was awesome! Very personable and efficient. Thanks for the gifts! SORRY! Grandkids will forever hate me! was awesome! Very personable and efficient. Thanks for the gifts! SORRY! Grandkids will forever hate me! More
by wmorris507
Employees Worked With
Maria
May 04, 2021
An AMAZING experience buying a vehicle from Carvana. This is my fourth vehicle from Carvana and each experience gets better and better. I've also two other vehicles to Carvana and received more than t This is my fourth vehicle from Carvana and each experience gets better and better. I've also two other vehicles to Carvana and received more than the KBB! A complete EXCELLENT buying and selling experience. More
by ambrown02
Employees Worked With
All Employees
May 04, 2021
Bad car have to spend over 3000 to fix it because the guarantee shop repairs don't work that type of car and send me to the subaru dealer guarantee shop repairs don't work that type of car and send me to the subaru dealer More
by trnss8820
Employees Worked With
Never reach only machine record
May 04, 2021
Only a 2 star because the only good thing about the dealership was the price of the car. The bad and ugly side is the constant paperwork nightmare that you can supply over and over but the advocates st dealership was the price of the car. The bad and ugly side is the constant paperwork nightmare that you can supply over and over but the advocates still drop the ball. After spending 3 hours on the phone with an advocate and my bank "USAA" for a security agreement that was a already filled out, it was the USAA representative basically walking the advocate through the process and explaining things slowly that even a first day advocate could figure it out. So now, Carvana is requesting my security agreement for the 4th time. Is this a joke?. I started this car buying experience on 3/2/2021. After uploading all of the paperwork within a day, my first advocate dropped the ball on the processing side and it was a sign of things to come. Here it is on the 4th of May and my registration paperwork is still in process with no end in sight!!!. This car buying experience has turned into a nightmare. You can't blame COVID over and over and eclectic to get away with it. Where is the accountability on Carvana's side? I just want my registration. Is that so hard? Steve Kelly Denver, Colorado More
by brkaem3
Employees Worked With
Too many to name. Just look at my file
May 04, 2021
This experience has been truly amazing. Carvana takes the easy of purchasing a vehicle to whole new level with incredible customer service. Hassle free buying. easy of purchasing a vehicle to whole new level with incredible customer service. Hassle free buying. More
by rangerpete66
Employees Worked With
Sebastian
May 04, 2021
First time buying a vehicle sight unseen, but so far with Carvana it might not be my last. Selected a 2018 BMW i3 Rex from inventory. Showed to have 5 defects which was some seat wear and some body scratches Carvana it might not be my last. Selected a 2018 BMW i3 Rex from inventory. Showed to have 5 defects which was some seat wear and some body scratches. When examined, they were less conspicuous than the pictures showed. The delivery person however pointed out to me immediately some scratches on a rear quarter-panel that had occurred somewhere in transportation. Said if I wanted to reject the car for that I could or Carvana would repair for no charge. These scratches were worse than the others already identified. After further inspection of the vehicle, I found it to be in excellent condition. So I told him I would accept the repair. He took pictures and turned it in. In less than 24 hours I had already received an email from SilverRock to take it to a shop for a no-charge repair. Appointment for that later this week. As far as the communications leading up to delivery, which was about 10 days, and afterwards, I don't think 48 hours elapsed without either a email or text with status. So far, so good! If repairs of the scratches are handled with no hassle from SilverRock, I can only be convinced that this is a great way to purchase a vehicle. I might add that I had considered more than five other local BWM dealership CPO vehicles and Carvana was competitive on all occasions. The selection from Carvana was better over the several weeks I was actually looking than the local dealerships. More
by Lonnie
Employees Worked With
Jessica, Tyler
May 04, 2021
The down payment was 1100$ and 1500$ was taken from my bank. It took a lengthy call to Phoenix to fix this and get my refund back. I was told "it's signed, move on." Not cool by any means. bank. It took a lengthy call to Phoenix to fix this and get my refund back. I was told "it's signed, move on." Not cool by any means. More
by ericnichols7
Employees Worked With
Erica L
