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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

May 27, 2021

Love everything about Carvana except for the 40min limit of purchase. We need at least 60-90min to complete a purchase. It's not long enough! More

by Vinh G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
May 27, 2021

The man who delivered was very nice. Hard time getting 2nd key and understanding how to do some things in car. I can't lock car from the inside--have to use key fob, difficult time pairing phone,... More

by mary.ajamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel,...
May 27, 2021

The process was uneventful. Everyone that I communicated with were all pleasant, kind and willing to do anything to help. Joan did an exceptional job when she delivered the car. More

by msoeherman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joan, Angel
May 27, 2021

This was the best experience in buying a car. It was so easy and fun and very quick!! It was so smooth and stress free. The only thing was picking the car because it was so many great cars to choose from. More

by tiffanyhenderson493
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
May 27, 2021

This has been a fantastic experience from beginning to end. The Advocates were helpful, kept us updated through the whole process, and easy to access. We arrived at the vending location in Brandon Fl 1. More

by Nwa0479
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Breaux
May 27, 2021

My first purchase was somehow cancelled as I waited (3) days for delivery, no one from Carvana called me to inform me the order had been cancelled. This was a nightmare experience. However, my 2nd attempt More

by dennis.sproul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
May 31, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. Here at Carvana, transparency and reliability are paramount to the overall customer experience. We would like to apologize for any inadvertent miscommunication and for your experience that transpired, as our goal is to create a seamless process for our customers. The proper teams have been notified of your experience to hopefully prevent it from occurring again. Nonetheless, thank you for your patience and for working with our team to get everything completed. Please do not hesitate to reach out if you have any further questions or concerns.

May 27, 2021

The customer experience was top-notch! I don't know why anyone would buy a car any other way! It was super convenient, seamless process, and the delivery guy was awesome! 5 Stars Carvana!!! More

by tmelhoms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
May 27, 2021

This is my second vehicle purchased from Carvana and I'm very satisfied with the whole buying and trading process from start to finish. I did send one vehicle back just because I didn't like the way it drov More

by billrace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
May 27, 2021

Very smooth and easy transaction! Alyssa was scheduled to deliver our car at 5:00 and pulled up at 4:59. Very personable and great to work with! More

by bryan_chestnut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa McCalla
May 26, 2021

Car threw tire pressure code after owning one hour. Dealership said the sensors had been removed, you sold me a car that was missing parts. More

by tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobody
May 31, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

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