Capitol Toyota

Recommending unnecessary repair Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lo Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lost trust because the service advisor AND the service manager both recommend an all wheel alignment on my 2017 RAV4 at 15,000 miles or once a year, and now again at 25,000 miles! I pointed out that I am half-way through the tread wear on these tires and there are NO symptoms of a needed alignment (no unusual tire wear, no vibration, no pull or drift to the side). Dan, the service manager, stated that Toyota recommends the alignment (costing $99.00) to maximize tire wear. I checked with National Toyota. There is no such recommendation!! I checked with another Toyota Dealership Service Department. They do not recommend an alignment unless there are symptoms or when buying new tires! I asked Dan if the technicians put my car on the alignment machine and it is within tolerances, no alignment needed, would I still be charged the $99.00. He said yes. So, in other words, I would be charged for a "repair" that was not needed! How then can I trust that ANY repair recommendation is really necessary? More

Great Service, Great People Great group of people to work with, they made buying my first car a great experience and I would definitely go there again. Thank you Capitol Toyota! Great group of people to work with, they made buying my first car a great experience and I would definitely go there again. Thank you Capitol Toyota! More

Safety issue I used Capital Toyota service for many years and was pretty happy with it. The prices seemed to be too high, but I thought I was paying for a high qua I used Capital Toyota service for many years and was pretty happy with it. The prices seemed to be too high, but I thought I was paying for a high quality service. Recently I paid $915 for a regular maintenance. Several days after I was driving from work when a heavy rain started, and I found out that the front windshields did not work at all. It was a really dangerous situation. Next morning I drove to Capitol Toyota, and was told that they forgot to plug the windshield connector back. They fixed it, but I did not get any apology or so. Next time I would probably look for another place. More

Toyota Highlander My husband and I were searching for the perfect used Highlander for a while and finally found the one at Capitol toyota. Service was great when commun My husband and I were searching for the perfect used Highlander for a while and finally found the one at Capitol toyota. Service was great when communicating with Jason Stewart and others. They even delivered the vehicle due to our location so we only had to drive about 1 hr 45 minutes, at a cost of course. The buying process was easy because we already had our financing. Only complaint is that the vehicle was not as clean as we hoped, our local detail shop would have done better. More

Service with a smile This was my first visit to Capital Toyota great service from everyone I encountered. Dennis was very helpful and made my visit a pleasant experience. This was my first visit to Capital Toyota great service from everyone I encountered. Dennis was very helpful and made my visit a pleasant experience. Only negative comment I have is the car wash was awful. It kind of just moved the dirt around More

Great Service!! We were in a hurry. Found the perfect vehicle, got a great return on our trade in, service was amazing and quick!! Will be back and recommend. We were in a hurry. Found the perfect vehicle, got a great return on our trade in, service was amazing and quick!! Will be back and recommend. More

A dealership this friendly and fair Let me start by saying Samuel Pearcey was polite,professional and honest with me from the beginning to the end of my buying experience. The first thi Let me start by saying Samuel Pearcey was polite,professional and honest with me from the beginning to the end of my buying experience. The first thing Sam said that made me know this wasn't going to be one of those horror stories you hear of was "I want you to leave here happy" and I did! Not only were my expectations met but the were exceeded. I found a car with less miles and that was newer than I was looking for! The whole process was relatively fast and definitely easy. Thank you Capital Toyota and especially Samuel for making my day ! More

Raymond was super helpful and helped me pick a perfect car for me. It was a car I didn’t even know about. Thank you!!!! was super helpful and helped me pick a perfect car for me. It was a car I didn’t even know about. Thank you!!!! More

Best deal ever!! These guys are the best there is out there (and no they're not paying me...lol)...with my limited income Arron and Lee worked hard to get me into the These guys are the best there is out there (and no they're not paying me...lol)...with my limited income Arron and Lee worked hard to get me into the car I wanted...all the salespeople were very nice and friendly...you got to go there to get your next car...Thank you A very happy customer Marcia More

Great car buying Best car buying experience yet. Harrison Read our salesman was great. Staff was friendly and easy going and buying car was quick and painless. Got a g Best car buying experience yet. Harrison Read our salesman was great. Staff was friendly and easy going and buying car was quick and painless. Got a great car for a great price. Definitely recommend and will be buying my next car at Capitol Toyota again. More