Capitol Toyota

Best car buying experience in my life. The real "NO BULL" dealership. Delivered exactly what was promised. I found the exact car I wanted on Edmunds.com and started an online chat with inte The real "NO BULL" dealership. Delivered exactly what was promised. I found the exact car I wanted on Edmunds.com and started an online chat with internet salesman David Williams. I had already been burned by two other dealerships and was not interested in games. He answered all of my questions, met my price and we set up an appointment for a test drive. As I was making the 30 minute drive to the dealership he took the initiative of washing the vehicle and filling the tank just in case the deal went through. I arrived in the parking lot to a waving/smiling salesman who showed me where to park, and we walked right to the vehicle. He got my information (license/insurance), handed me the keys and off on a test drive I went. Back inside for the paperwork - NO HAGGLING, no gimmicks no "other shoe" dropped. In just over an hour I was driving my new vehicle home. Still pinching myself that folks like David exist! I have already recommended this salesman and this dealership to two friends and a family member!! So grateful for the experience and for my wonderful new CERTIFIED vehicle!! More

Car went into service dept to get 2 bad speakers replaced under warranty. Waited there over 3 HOURS and came home with nothing repaired. They did not order any parts in advance. They noted a recall for somet under warranty. Waited there over 3 HOURS and came home with nothing repaired. They did not order any parts in advance. They noted a recall for something totally non-related that they also did not have parts for. They said they couldn't replicate the issue on one of the speakers. The speaker they couldn't replicate the issue on is obviously blown and is easily noticed if they went through a full range of audio. Not sure what process they used. I asked if they could just order the speaker ahead of time along with the other parts so we don't have to make multiple out of town trips. They said they will not order the speaker until it is brought in again for someone else to re-diagnose. We live over 30 minutes away and now we have to make at least 3 trips to get 2 simple speakers replaced. What a hassle, ZERO stars for this service event. More

From the moment I called to make an appointment to see my car, I dealt with nothing but professionals. As soon as I walked up to Billy Hamill he knew all the ins and outs of my vehicle!!! I’ve been to many d car, I dealt with nothing but professionals. As soon as I walked up to Billy Hamill he knew all the ins and outs of my vehicle!!! I’ve been to many dealerships and have dealt with many salesman but Billy knew how to make me feel comfortable because he knew what he was talking about. Billy does his research on vehicles and after being in the biz for 12 years he is an expert! Thank you for the wonderful buying experience Capitol Toyota and Billy! Oh, and ps there was a super cute woman named Carly who worked reception I believe ? She was really good with my children and was super friendly ! You make buying vehicles with children a little less stressful and the balloons make quite the helpful distraction! Thank you all!!!! I will tell all my friends to come to you all ! More

I came in checking on the availability of the 2030 Toyota Corolla LE I saw available on the website. Lee checked for me and it had sold. Brought out a 2020 Corolla le hybrid. I now own it. I had question Corolla LE I saw available on the website. Lee checked for me and it had sold. Brought out a 2020 Corolla le hybrid. I now own it. I had questions and lee was busy so Raymond answered my questions for me! Love this place and live my car! More

Excellent experience and customer service! Had an amazing experience purchasing a car with Adam Smith. I called beforehand to make sure the vehicle I was interested in was still available and Had an amazing experience purchasing a car with Adam Smith. I called beforehand to make sure the vehicle I was interested in was still available and that he wouldn't waste my time traveling very far from Tigard to Salem just to view the vehicle. He was very professional and accommodated in every aspect. Adam answered all questions thoroughly and was not pushy or the typical sleazy car salesman. In all my years of purchasing cars, I would say Adam is the best salesman. My parents enjoyed his professionalism as well. If only every salesman had the same attitude as Adam, it would make car purchasing so much more enjoyable. I found him after thoroughly researching and reading other reviews of the salesmen at this dealership. Turns out the reviews were correct and I would most definitely recommend Adam to everyone including all of my family and friends who need a Toyota. Thanks again and would definitely return! More

Thank you Raymond. You went above and beyond to help us get a car. We appreciate your dedication to your customers. We will be coming back and referring this car lot to everyone. get a car. We appreciate your dedication to your customers. We will be coming back and referring this car lot to everyone. More

David is always great We have been bringing our Toyota’s to capitol Toyota for service for a few years. We have always been impressed with David . David is kind , respectfu We have been bringing our Toyota’s to capitol Toyota for service for a few years. We have always been impressed with David . David is kind , respectful and honest. In fact the entire service staff is great. Now we are looking for a new sienna and found one at a different dealership. We have been so impressed with Dave and the others at capitol Toyota that we wondered if the 2020 sienna could be transferred. With a phone call we were able to get the vehicle sent to capitol. Now we will be going into capitol Toyota this Saturday to finalize a deal. Friendly and good service goes a long way. More

I had an outstanding experience buying a car from Anthony, was very fast, easy and as well comfortable. Thank you for all your work & effort to making someone happy with what they are buying. Anthony, was very fast, easy and as well comfortable. Thank you for all your work & effort to making someone happy with what they are buying. More

Scammers. $450 tune up and a $600 gasket leak instead of ..making my car run with the right fix. My car was running so badly that I couldn't drive it safely, so I took it to Capitol Toyota hoping they knew w ..making my car run with the right fix. My car was running so badly that I couldn't drive it safely, so I took it to Capitol Toyota hoping they knew what they were doing being Toyota "experts". That was a mistake. The codes on my car were the Catalytic Converter and the Knock Sensor. The mechanic was Dennis. He was very nice but I was fooled as I was expecting to need a new engine and when he called saying the car was fixed and all he had to do was a tune up and a gasket leaking into the plugs, I was so excited I wrote a glowing review on here back in April. Without even driving the car yet. How stupid. The car ran the exact same way. But he got me out of there by saying that there was bad gas in the tank and that after a couple tanks of premium, it should be fine. Well, I barely got the car home, it was so bad. And dangerous! I was holding people up in traffic, I couldn't accelerate to get out of the way of people when merging on the highway or even just on the streets. We spent the only money we had to fix it and I told Dennis that. We are not people who can just keep coming back to keep fixing and fixing to make the car perfect. Months later, we found a way to see if we could work around the catalytic converter to see if that was the actual problem. And it was. The knock sensor picks up "pings" from the catalytic converter when it's bad. The knock sensor then makes the car run horribly so that you will go fix the catalytic converter so you can drive your car again. The two mechanics I spoke to at this dealership knew nothing about this. Dennis told me the knock sensor was bad, but I looked into it because I figured the sensor was there for a reason, not just to go bad so I can pay another $753, like he told me I should do. So he did everything backwards, like the dentist will do. You know how they always make you get your teeth cleaned before they'll fix your throbbing tooth? Because when you fix your tooth pain, you prob won't go back for the cleaning they figure, and they want their easy money. My husband just did his spark plugs and air filter for $5 and less than an hour. I'd say that's pretty easy money for mister Dennis. $450 makes me sick. They don't even do wires or anything else! If we'd have spent the money of fixing the catalytic converter instead of $450 spark plugs and an air filter and $600 for the valve cover gaskets, I'd still have my car. The car that my sister bought me before she died two months later. I just took the car back in a few weeks ago because I suspected Dennis didn't fix the gasket right. I'd been talking to one of the customer service managers who pretty much told me "too bad" at first, but then I told him I felt like it was done wrong and that they say they guarantee their work for a year so he said to bring it in. I should have made it more clear I guess that I was not intending to pay another diagnosis fee for it but I thought that would be obvious since if that were the case, I would have just brought it in without going through all the trouble in contacting management! Now I have a worse car that I can do nothing with. The lady I dropped it off with said she may be able to waive the diagnosis fee if the diagnosis came back the same as the first time, but oh wait, since it's so much worse now, I guess I actually owe the diagnosis fee....That makes sense, since I'd only been driving the car for about two weeks after the worked on it. So they work on it, it runs the same, I take it back in and its $4000 more work needed and that's my fault somehow. Ok, that's cool. Plus all those months it was undrivable, PLUS it's garbage now. OH! AAAAND make sure you get a copy of the paperwork they have you sign when you drop off your car. I think I signed something electronically because I didn't come home with anything, but since I wasn't expecting to have to pay the $125 for diagnosis, I couldn't pick it up for a couple weeks. When they called to see when I was coming, they said it would be auctioned off soon...! What?! For real? How is that legal? Ooohhh right, when she says, "here, sign this, it's just saying you're allowing us to do the diagnosis on the car." Well I'm guessing whatever that was that I signed also must've said that I'd be forfeiting the car if I didn't pick it up within a couple of weeks too. GOOD TO KNOW!! Thought you all should know this too, for when you don't heed my warnings and take your car in this place anyway and get blind sided like I did, you'll at least know that much. Good luck if you go there. I don't recommend it at all. Now I can't afford to spend the $5000 they said I would have to spend to get it running back to somewhat normal. More

Recommending unnecessary repair Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lo Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lost trust because the service advisor AND the service manager both recommend an all wheel alignment on my 2017 RAV4 at 15,000 miles or once a year, and now again at 25,000 miles! I pointed out that I am half-way through the tread wear on these tires and there are NO symptoms of a needed alignment (no unusual tire wear, no vibration, no pull or drift to the side). Dan, the service manager, stated that Toyota recommends the alignment (costing $99.00) to maximize tire wear. I checked with National Toyota. There is no such recommendation!! I checked with another Toyota Dealership Service Department. They do not recommend an alignment unless there are symptoms or when buying new tires! I asked Dan if the technicians put my car on the alignment machine and it is within tolerances, no alignment needed, would I still be charged the $99.00. He said yes. So, in other words, I would be charged for a "repair" that was not needed! How then can I trust that ANY repair recommendation is really necessary? More