Capitol Toyota

Horrible sales experience We went in to purchase two new 4Runners. The sales rep was new and actually very nice and friendly. We went in up front with the terms we wanted. O We went in to purchase two new 4Runners. The sales rep was new and actually very nice and friendly. We went in up front with the terms we wanted. Once this got into pricing, the experience quickly turned negative. They first tried to upsell us 5 different insurance / protection packages. Next they kept going back to a room for 15-20 minutes but not coming back with a bottom line. They would do things like start with a lower trade in and ask for a higher deposit, then reverse the situation, then start at 72 months (though we requested 60 months) to get to the ideal payment. The prices were much higher than quoted at other dealers. We finally left after 3 hours! Then got a phone call and text about wanting to make a deal with the "best offer" which simply matched previous offers. Something goes on in the back room out of the sales reps control that makes Capitol extremely shady and untrustworthy. I have been purchasing Toyotas for 24 years - owned 10 of them at different dealerships. By far this is the WORST experience I have ever had - compelling enough for me to even write a review which I never do. I emailed another dealership this morning got an immediate response with desired terms. Stay away folks. More

Very nice dealership! Went to do a drive thru, knew What I was looking for and they worked hard to get me in exactly what I was looking for. I didn’t care for Capital at Went to do a drive thru, knew What I was looking for and they worked hard to get me in exactly what I was looking for. I didn’t care for Capital at all before this latest visit...but I’m a Toyota person and ended up there, so glad I did! More

Bad customer service from sales Made an appointment to drive two cars on sunday, both were sold the day before I got there and no one told me. Baited me into looking at another car a Made an appointment to drive two cars on sunday, both were sold the day before I got there and no one told me. Baited me into looking at another car and filling out paperwork for it. Basically just sleazy sales team More

Poor Customer Service Dealership wouldn’t accept credit card for purchase. Dealership didn’t/wouldn’t provide transportation to bank. Returned and purchase price isn’t Dealership wouldn’t accept credit card for purchase. Dealership didn’t/wouldn’t provide transportation to bank. Returned and purchase price isn’t what was discussed. Completed paperwork and car only had one key. Had to go back to dealership three times to get spare key. More

Capitol Toyota knows how to sell cars! We first went to the local dealer on the coast. Their building is run down, the grounds a blight, and the showroom very old school with stained carpet We first went to the local dealer on the coast. Their building is run down, the grounds a blight, and the showroom very old school with stained carpeting. They use the same “high pressure” sales pitch we encountered four years ago when we were car shopping. We did not like it then, and we do not like it now. We decided to try Capitol Toyota in Salem. Car buying was almost fun! The building and grounds are welcoming, the showroom modern and clean, and the sales pitch relaxed and helpful. Our PR man, Mike Brown, was professional, expressed an excellent understanding of Toyota products, and learned more about the RX 350 in the process. Thank you, Mike, for a job well done. BTW Hunter, our yellow lab, really likes the heated passenger seat! 😀 More

Buy st Lasson’s in Albany instead I went to look at a used RAV4 Hybrid. It was a 2016 with almost 50K miles for $31K. Hertz has the same model with 9K miles for less $29K. After test I went to look at a used RAV4 Hybrid. It was a 2016 with almost 50K miles for $31K. Hertz has the same model with 9K miles for less $29K. After test driving and endless waits for Kelly to return with information about financing, having agreed to $28500, suddenly the price was back up to $31K. I walked out. I wasted 3 1/2 hours. I went to Lasson in Albany after negotiations over the Internet. I bought a 2018 brand new RAV4 for $2500 more than what Capital wanted for the used one. Lesson learned More

2016 Toyota Sequoia Purchase I drove to Salem from Gresham to buy a used 2016 Toyota Sequoia, and my experience was great! My sales person Mike Brown, and his team were very frien I drove to Salem from Gresham to buy a used 2016 Toyota Sequoia, and my experience was great! My sales person Mike Brown, and his team were very friendly, and I would definitely buy from Capitol Toyota again. More

New car Larry and Eric rocked it helping me look for new car. I really hate shopping for cars but Larry made it fun. Thanks guys for all your hard work! Larry and Eric rocked it helping me look for new car. I really hate shopping for cars but Larry made it fun. Thanks guys for all your hard work! More

David went out of his way to help me get snow tires I was schedule to leave for a trip from PDX on December 14, 2016. With the threat of snow, I called David on the 13th to ask advice on how my Rav4 w I was schedule to leave for a trip from PDX on December 14, 2016. With the threat of snow, I called David on the 13th to ask advice on how my Rav4 would drive in the snow. After discussing my driving abilities in snow, we decided that I would do better with studless snow tires but none were in stock. He called around and arranged for the snow tires to be mounted the 14th at 8:00 am. I was on the road by 9:30. Thank heavens for the timing, because I arrived at the hotel just before the snow storm hit! Thanks to David's efforts, (and the hotel shuttle) I was able to make my flight on time. More

Negative Equity - No problem The morning before the 2017 Civil War football game, I was looking to trade my 2013 Scion tC for a more friendly family vehicle. I thought this would The morning before the 2017 Civil War football game, I was looking to trade my 2013 Scion tC for a more friendly family vehicle. I thought this would be a challenge since I had a little bit of negative equity in my Scion. Could we find the right vehicle for us and get the right deal without missing the kickoff of the game? Turns out, it was no problem. We worked with Kristine Ralstin to identify the vehicle we wanted. They listened to all our wishes for what the vehicle needed to do for us. We test drove the RAV4. Kristine was very knowledgeable about the RAV. Once we identified the 2017 Toyota RAV4 LE as the model we wanted, we picked the color. She assured us Rich Myles would make the numbers work for us. Rich Myles was able to work with us on several things. We wanted a car payment under $300, fair value for our trade, minimal to zero down payment, and a higher mileage lease since I would be commuting for part of the lease. Rich worked to integrate all our financial needs into the deal. We are very happy customers. Thanks Kristine and Rich for making it a very easy process. Thanks to you, we will be going back to Capitol to buy our next vehicle. More