Capital Ford

My usual mechanic was not available, so I asked for an experienced tech to take care of my truck, however, I was assigned someone who was apparently still in training. While rotating my tires, she strippe experienced tech to take care of my truck, however, I was assigned someone who was apparently still in training. While rotating my tires, she stripped a lug nut and didn’t fix it, or notify me. She also failed to note that my prepaid maintenance plan requires 5,000 mile oil changes and put 7,500 miles on the windshield sticker. If I wasn’t aware of the requirement, I could have voided the contract. Part of my visit was for my annual vehicle inspection, which I failed for a bad tire. After getting new tires, I returned to the dealership two days later. This time my regular mechanic fixed the lug nut. More

Capital is great! Top notch customer service, great service department, and they make the car buying process easy. Top notch customer service, great service department, and they make the car buying process easy. More

We are very happy with our vehicle purchases and sales and finance departments are very confident and committed to customer satisfaction. . Servicing them is always a good experience as appointments are c and finance departments are very confident and committed to customer satisfaction. . Servicing them is always a good experience as appointments are completed timely. More

professional, on time, courteous and respectful. Very good at communicating and confirming appointment in a timely manner. Very good at communicating and confirming appointment in a timely manner. More

They did an excellent job. I meant to rate my experience with a 5 or excellent instead of good. I meant to rate my experience with a 5 or excellent instead of good. More

I would give your finance guy Vick is a God sent he is humble and gets the job done. I thank God for him . He is one of my favorite person in that store . I would also give Lee the sales person a awesome humble and gets the job done. I thank God for him . He is one of my favorite person in that store . I would also give Lee the sales person a awesome score he is humble and caring he is my second favorite person there ?? More

I brought my car through the fast lane. Although it took a few minutes before someone noticed me, they were nice during my visit. I got an oil change and check up. Although it took a few minutes before someone noticed me, they were nice during my visit. I got an oil change and check up. More

Clean dealership! Courteous, attentive and very helpful! The process was easy and did not take aloof time either paperwork. The finance guy also was very helpful with Courteous, attentive and very helpful! The process was easy and did not take aloof time either paperwork. The finance guy also was very helpful with his knowledge about what I wanted to obtain! More

Rough start but great ending. Thank you. It was a rough start but it turned out great. I'm satisfied. Thank you! Thank you. It was a rough start but it turned out great. I'm satisfied. Thank you! More

Always nice people and excellent customer service. The staff are professional and courteous and well experienced. The staff are professional and courteous and well experienced. More