Capital Ford

After waiting four months for an appointment to have my transmission repaired at a competitor dealer I called Capital. James listened to my story and worked me in within a week and also provided a loaner transmission repaired at a competitor dealer I called Capital. James listened to my story and worked me in within a week and also provided a loaner vehicle for the interim. When I noticed the next day that something wasn’t quite right with the transmission performance James was able to work me in within a couple of hours to get it resolved. More

Capital Ford provides complete professional service for your vehicle within a timely frame of time. your vehicle within a timely frame of time. More

Couple of minor glitches in their process but Austin sorted it out and got me out the door in good shape. sorted it out and got me out the door in good shape. More

I did not feel I was being cheated which is my normal feeling at car dealers. feeling at car dealers. More

Few problems with the repair that showed up a few weeks after. I will be making contact to have additional repairs. after. I will be making contact to have additional repairs. More

Easy to schedule for service. Very informative about what needs to be done and how long it will take and cost. Very informative about what needs to be done and how long it will take and cost. More

Love this place every time I come in. All I see are smiles. And everyone is so polite. I will be back for my next vehicle All I see are smiles. And everyone is so polite. I will be back for my next vehicle More

Capital Ford is a very good dealership and provides very consistent service and has very good amenities consistent service and has very good amenities More

My usual mechanic was not available, so I asked for an experienced tech to take care of my truck, however, I was assigned someone who was apparently still in training. While rotating my tires, she strippe experienced tech to take care of my truck, however, I was assigned someone who was apparently still in training. While rotating my tires, she stripped a lug nut and didn’t fix it, or notify me. She also failed to note that my prepaid maintenance plan requires 5,000 mile oil changes and put 7,500 miles on the windshield sticker. If I wasn’t aware of the requirement, I could have voided the contract. Part of my visit was for my annual vehicle inspection, which I failed for a bad tire. After getting new tires, I returned to the dealership two days later. This time my regular mechanic fixed the lug nut. More

Capital is great! Top notch customer service, great service department, and they make the car buying process easy. Top notch customer service, great service department, and they make the car buying process easy. More