Rip off artists. I was quoted a price for an oil change. It billed out $30 more than qouted. When I raised the issue with management all I got was excuses (who charges a document fee for an oil change?). Communication is poor, it took me several attempts the day before to get a price on an oil change. These folks are extraction artists, as in extract your wallet.

We had the pleasure to work with Nigel Brown on test driving and purchasing a vehicle. He was very respectful, patient and not pushy at all on making a sale. he took good care of us. He was very knowledgeable on the vehicles we test drove. All the staff that we met seemed to be friendly and personable.

BUYERS BEWARE. I purchased a truck from Capital Ford of Raleigh on August 21, 2024, and over 7 months later, they’ve still failed to provide a title. Capital Ford admitted they were unable to obtain the title, yet no resolution has been provided. Now, they’ve requested I return the truck to their lot so it appears unsold for DMV inspection purposes — instead of taking full responsibility for the issue. This situation has escalated to the point that I’ve filed a complaint with the North Carolina Attorney General’s Office and have had to retain legal counsel. Think twice before buying here.

Terrible customer service trying to get them to call me back should’ve known not to buy a car in my local vicinity plus they were not negotiate with me at all and made me by $600 warranty that I did not need

Yesterday I purchased my second vehicle from Devon Williams, my family has a history of purchasing from capital ford because of Devon, he makes the purchasing process easy and is ready to answer any questions you have. My family and I will continue to purchase vehicles from Devon Williams as long as he’s selling!!!!

Sales and Service is always great and attentive to my needs. I do recommend this dealership to anyone