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Cadillac of Norwood
Norwood, MA
156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 156 reviews
October 12, 2011
Doug is an outstanding salesman, knows the cars inside and out. His knowledge is impressive and reassuring. The car buying experience with Doug and Cadillac Village of Norwood was professional, friendly and out. His knowledge is impressive and reassuring. The car buying experience with Doug and Cadillac Village of Norwood was professional, friendly, dependable and trustworthy. I would absolutely recommend Doug and the dealership to friends, family and colleagues. More
by jenmgray
Employees Worked With
Doug Ostroff
October 07, 2011
A simple warning. Avoid this dealership at all costs. Calling the way Jim and Mike do business SHADY would be compliment. They will try every used car scam in the book, just to get you in the door. This Calling the way Jim and Mike do business SHADY would be compliment. They will try every used car scam in the book, just to get you in the door. This includes flat out lies and agreeing to prices verbally and via e-mail, only to change their story after they get you in the door. In addition to their unethical methods of doing business, their disrespectful attitude and lack of accountability for their actions was outrageous. In purchasing both used and new cars, this was not only my worst car experience ever, but one of the worst experiences in sales I have ever seen. More
by mckenna43
Employees Worked With
Jim Waldron, Mike Costa
September 30, 2011
Doug Ostroff was very patient while I decided which model I was interested in. I was looking at other GM cars as well, although I have owned Cadillacs previously. After weeks of shopping at various dealershi I was interested in. I was looking at other GM cars as well, although I have owned Cadillacs previously. After weeks of shopping at various dealerships, I returned to Cadillac Village of Norwood because there was a good selection of cars on the lot to choose from, and I felt comfortable doing business with Doug Ostroff because he was able to answer all questions about the vehicles, warranties and service, and he listened to and remembered what my needs were. After narrowing my choice to a 2011 CTS, I enjoyed test-driving the car, while Doug explained the features. The financing and registration process went smoothly, and I am very pleased with my decision. I received a fair price for the vehicle including end of year manufacturer's rebates, and a GM credit card discount. Doug returned all phone calls and emails promptly. He also will ensure that I receive service and maintenance as needed. He spent alot of time explaining buttons and features, and arranged for On-Star service on the day that I picked up the car. More
by dianalovescats
Employees Worked With
Doug Ostroff
September 28, 2011
The absolute best sales experience I've ever had when purchasing a car in over thirty years of car-buying. I met with Doug Ostroff and he was polite, cordial, pleasant and enthusiastic about selling me purchasing a car in over thirty years of car-buying. I met with Doug Ostroff and he was polite, cordial, pleasant and enthusiastic about selling me car. A genuine professional in EVERY sense. I was pretty sure that I would buy this car but he never assumed the sale was done until we agreed on terms - openly and directly. Doug was able to answer my questions about the vehicle without having to look them up online or in books. Doug is that rare gem: a car saleman who actually is fully versed in his cars! This was further displayed in going through the vehicle features when I picked up my car. Doug sat with me in the car for over an hour to go through all the instrumentation features. I've purchased BMWs, Saabs, and Nissans and this has NEVER happened. Above all, since questions or concerns are bound to arise, Doug insisted I call him directly: not service or 800 numbers - only him. BEYOND EXCEPTIONAL! There was no hard pressure applied to purchase any additional programs although I did. These programs where mentioned casually with regard to their benefits and I was given time to think about what, if any, I wanted. This transactional ease continued into the finance department which was clear and simple. If you're looking to purchase a car, you'll not do better than Doug Ostroff at Cadillac Village of Norwood. More
by seagee
Employees Worked With
Doug Ostroff
September 09, 2011
Al was professional in every sense of the word. he was Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH P Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH PRESSURE! A pleasure to do business here and a most enjoyable experience. More
by roberthealey
Employees Worked With
Al Piscatelli, Al Piacitelli
September 08, 2011
I went to Cadillac Village Of Norwood,looking to buy a I went to Cadillac Village Of Norwood,looking to buy a good used SRX and hoping to get a good price for my trade.At first I was a little nervous, I went to Cadillac Village Of Norwood,looking to buy a good used SRX and hoping to get a good price for my trade.At first I was a little nervous,until I met Al Piacitelli.Al was very polite,respectful,patient and he had a great sense of humor that helped to put me at ease.My experience at Cadillac Village of Norwood with Al Piacitelli and all the other employees there was excellent.I highly recommend Cadillac Village of Norwood,and ask for Al Piacitelli he's the best. Sincerely, Elizabeth Crowe More
by ELCRCVN
Employees Worked With
Al PIACITELLI, Al Piacitelli
September 07, 2011
I went to Cadillac Village of Norwood looking for a used CTS. Not only did they have a large selection available the sales team was exactly what I was looking for! Al wasn't a pushy salesman, and was very r CTS. Not only did they have a large selection available the sales team was exactly what I was looking for! Al wasn't a pushy salesman, and was very responsive to my questions and concerns. I would recommend any one of my friends or family go see Al to buy a new or used vehicle. In addition to Al Alan in the finance department was great! He was very patient and clear when explaining the financing of the vehicle. Overall my experience at Cadillac Village of Norwood was excellent and I will go back in the future. More
by mreid1082
Employees Worked With
Al Piacitelli, Al Piacitelli
August 28, 2011
Purchased a new car and the salesman didn’t seem too interested in showing us all the features as we had to come back because the dealership was closing. I also caught the salesman in a lie and confro interested in showing us all the features as we had to come back because the dealership was closing. I also caught the salesman in a lie and confronted him. Once confronted, he became belligerent towards me and swore at me, basically telling me off because I caught him in a lie. Buy at your own risk.. make sure all that you are promised is in writing, even something foolish or simple. My update: I would like to thank Cadillac for addressing my issue and dealing with the salesman (at least that is what they told me). It’s unfortunate it had to reach the point it did and we had to resort to these types of postings and write letters and emails to GM to resolve the matter. The long and short of it was that we were assigned a new salesman and he was wonderful. He came out to our home and went over all the features of our new car and answered all of our questions. For that I am grateful and would now not automatically dismiss this dealership from future purchases; however i don’t want to change what I originally said in my previous review as it was my experience and anyone doing their research needs to know that problems can arise and not everything is perfect as many other reviews would have you believing. More
by smp321
Employees Worked With
Mike Costa
August 09, 2011
I would recommend Cadillac village of Norwood to anyone. Mainly because of al piacitelli in sales. Al was very respectful and did whatever he could to accommodate my family and I. We have been to many deale Mainly because of al piacitelli in sales. Al was very respectful and did whatever he could to accommodate my family and I. We have been to many dealerships and have purchased more than a few vehicles,even have friends in the business so I can really appreciate the way I was treated by al from the first encounter until well after the vehicle was delivered to me. If your looking for a new car go to Cadillac village of Norwood,and make sure to see al More
by Pannese
Employees Worked With
Al piacitelli, Al Piacitelli
August 08, 2011
I went to Cadillac Village of Norwood today and had a great experience! The employee, Al that i worked with was great, very personable and accomidating and worked with me for many hours to get me to the great experience! The employee, Al that i worked with was great, very personable and accomidating and worked with me for many hours to get me to the price i needed to be at. I also worked with Jessica in the finance department and she was very friendly and helpful! My overall experience was very good and i would recommend this dealership to anyone looking to buy a new car! More
by smb13110
Employees Worked With
Al Piacitelli, Al Piacitelli
