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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

August 14, 2023

Our service advisor was great and kept us updated. Our mechanic Ha sent us a good explanation via video of what was wrong with the car and the proposed fix. Our previous visit, we had the same issue More

by michael.neuerburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ha, Mark Stibal
Aug 16, 2023 -

Burnsville Toyota responded

Michael, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 13, 2023

Disappointed free oil change wasn’t noted in account. Had to explain to two people More

by CRADAN67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allex Roberge
Aug 15, 2023 -

Burnsville Toyota responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 12, 2023

Neil was awesome. Helped me and explained everything that I needed to do. Wasn’t trying to oversell More

by ALISD04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Aug 15, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 12, 2023

Jason is always exceptional at the customer service he provides. Knowledgeable, consistent, all of the time. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Aug 15, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback, Denise. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jason was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 12, 2023

Satisfy with their service, local is very clean and employees are very professional. Enjoyed a CV short conversation with the Service employee, Bailey. More

by LIZ.SPEIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Wishart
Aug 15, 2023 -

Burnsville Toyota responded

Liz, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 12, 2023

Good communication make us what is right deal to do or excellent service everything went well More

by sureyasirad123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Martinez, Dominic Martinez
Aug 15, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 12, 2023

No good for yesterday Tell roung part Ian’s I so angry whet You served More

by AKBA391
Recommend Dealer
No
Employees Worked With
Amador Pacheco
Aug 15, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 11, 2023

My salesperson, Caleb was great, did a great job answering my questions and keeping me posted during the 10 month wait until I got my new car. However, my experience with the Finance Dept was anythi More

by GKLAUBE
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Harmon, Caio Evangelista
Aug 15, 2023 -

Burnsville Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Sep 05, 2023 -

GKLAUBE responded

Update as of 9/5/23: I have contacted Nathan Dietz twice now and have received no response.

August 10, 2023

Aways has a pretty good selection and variety certified vehicles to choose from. And, very clean. More

by dtssarnd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Dietz, Matt Christiansen
Aug 11, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 08, 2023

Neil in service made it a smooth visit, explained everything. it was was quick service. The repair area's are very clean which means they have their act together. More

by stanheaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Aug 10, 2023 -

Burnsville Toyota responded

To say thank you is not enough, Stan! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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