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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

August 25, 2023

This past experience was great, Mark was very kind and courteous, and promptly diagnosed the problem and gave me a call only 15 minutes after I returned home, telling me when my vehicle would be done. More

by fossbear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Aug 29, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 24, 2023

Nice dealership. Tyler is friendly and helpful. I would buy from them again. Thank you Tyler for all your help. More

by vxnguyenmn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Aug 25, 2023 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 24, 2023

I have always been pleased with the service and the dealership. Everyone is pleasant and very professional. More

by EYEROGER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Allex Roberge, Amador Pacheco, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll
Aug 28, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 23, 2023

Always great staff thank you , I appreciate it, Connor help me out Thank you very much More

by KARENCARBAJAL02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Aug 24, 2023 -

Burnsville Toyota responded

Thank you for reaching out, Karen! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 23, 2023

Very nice facility, staff was knowelgeable, professional and the people we interacted with were freindly. More

by two4bsf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Josh Fisher
Aug 24, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 23, 2023

They rob you with wrong price, everything they charge you is higher than any other price More

by yussufhussein41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Grosulak, Mark Stibal, Allex Roberge, Amador Pacheco, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll
Aug 25, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Yussuf. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 23, 2023

Tyler was very professional and informed me of the issues needing attention (replacement) before starting the work. I’m very happy with the work done and the new tires provide a superior ride. More

by ROBERT.NENTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Aug 25, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review, Robert! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 22, 2023

Good “waiting experience “, with comfortable chairs and beverages. Gluten free options would help for those who can’t enjoy the cookies. These features help the long wait time be more tolerable. The people More

by KSH719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Aug 24, 2023 -

Burnsville Toyota responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 22, 2023

Normally the service is great and I would recommend it. That was not the case for this last service. I waited for over 2 hours for an oil change and tire rotation. When I finally asked about the delay, no More

by GSCOUNTRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Two employees, not sure of the names
Aug 24, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 22, 2023

Very please with professionalism of staff from service coordinator to service technician. My questions were answers in such a way for me to make an informed decision. More

by PJ.WELTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Wishart
Aug 24, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone, PJ. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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