Back

Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

1,499 Reviews of Burnsville Toyota

August 27, 2023

Outstanding quick and efficient service. Prices as quoted. Cole walked me through maintenance which was due and the results of the vehicle inspection during my visit. A tremendous experience More

by YAWEPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Aug 29, 2023 -

Burnsville Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 27, 2023

Service was exceptional. Got me in on a Saturday and out the door in a jiffy More

by kenterickson67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Aug 29, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 27, 2023

Great service as always! Won't go anyplace else! Always helpful and knowledgeable and I love the videos they do of the work being done. More

by mcmahon3824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Tyler Johnston
Aug 29, 2023 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 27, 2023

The service was satisfying but the cost was on the high side. I waited a little longer than expected. More

by plissome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Aug 29, 2023 -

Burnsville Toyota responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 26, 2023

It’s an expensive dealership but are kind enough to accept coupons from other Toyota dealerships. I can’t afford to use this particular dealership More

by SKSBEAR1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
Aug 29, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 26, 2023

Everyone was pleasant and answered all my questions. Was able to get in and out promptly. More

by MDWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Aug 29, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 26, 2023

Very good dealership with amazing customer service. I was greater well and serviced with care. More

by Bahrudin Mustafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Aug 29, 2023 -

Burnsville Toyota responded

Thank you for this amazing review, Bahrudin! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 26, 2023

Excellent customer service! I drove in without an appointment & was helped immediately-was told how long the wait would be & it was right on! More

by LMBIRTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Aug 29, 2023 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 25, 2023

Nice clean efficient and friendly service department. I liked the video of my car being serviced - nice touch! More

by gjcarney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Aug 29, 2023 -

Burnsville Toyota responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 25, 2023

When I made my appointment I was expecting an oil change and tire rotation based on what the rep told me. When I got to the dealership, they wanted to complete additional services the rep on the phone didn’ More

by SHAWN.SOKOLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Aug 29, 2023 -

Burnsville Toyota responded

Shawn, thank you for providing feedback on your recent visit. I apologize for any inconvenience you may have experienced. Please reach out to me at your earliest convenience so we can move forward in a positive direction. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

...
85
...