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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

December 10, 2023

Very flexible and communicated effectively and often. We received our car much faster than anticipated. More

by CORY.RAMAKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Litzer, Matt Christiansen
Dec 12, 2023 -

Burnsville Toyota responded

Thank you for the kind words, Cory. We are completely committed to providing top-quality service and I am thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Burnsville Toyota, we value our customers and we look forward to seeing you down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 10, 2023

I was grateful they were able to get me in so quickly- when I made the appointment More

by VHAECHREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Dec 12, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 09, 2023

Always a good experience. Quality service that I expect & receive. They take good care of my Tacoma. More

by MUDDINMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
xx Knutson, Dave Grosulak, Riley Flenniken
December 09, 2023

Prompt professional service. Service associates were friendly and helpful with service updates. Comfortable and clean waiting area. More

by JRBUMBLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 12, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 08, 2023

We had a great experience in purchasing our first vehicle. We are happy to finally have it in our possession and Tyler did a great job assisting! More

by laurenwadzinski
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Dec 08, 2023 -

Burnsville Toyota responded

Lauren, thank you for taking the time to share your feedback regarding your experience at Burnsville Toyota, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 08, 2023

I had an appointment when I came in to get my oil changed. Even though I had an appointment it still took nearly two hours. There is no reason it should take that long. I guess an appointment does More

by WAHRENS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby, Tyler Johnston
Dec 11, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 08, 2023

My appointment was made on a day the service dept. had a holiday party. When I arrived, there was a notice at the door indicating this. I suggest appointments be scheduled for at least 15 min after More

by DC in Prior Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 11, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 08, 2023

Again, your staff did an excellent job. Very courteous and friendly. Love the coffee and cookie while I wait. More

by SHELLEONBP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Dec 11, 2023 -

Burnsville Toyota responded

Shelle, thank you for taking the time to share your feedback. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 07, 2023

David and Eber were great to work with! Burnsville Toyota will be our first, and likely, only stop when it's time for my wife's new vehicle! More

by ERIC_PCR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eber Larios, David Smith
Dec 07, 2023 -

Burnsville Toyota responded

Eric, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 07, 2023

Paid for a tire rotation only to find out they didn’t actually do the job. Had to escalate to get a refund, they offered nothing for the inconvenience. Makes you wonder what else they missed, won’t be go More

by MARLINSABOURIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Riley Flenniken
Dec 08, 2023 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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