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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

December 17, 2023

Service is fine but prices are out of hand. Probably done coming in for routine maintenance! More

by rugg16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Jason Colby, Tyler Johnston
Report | Print
Dec 19, 2023 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 17, 2023

Poor service, sale man not welcome customers,hittdent price ,dealer take long time to have the car ,not next time not going to buy at dealership More

by TUANHUY_N@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Xiong, Chaz Oatis
Report | Print
Dec 19, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to understand further what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 17, 2023

They did a wonderful job. Nice people always helpful. Love to go There, Burnsville Toyota More

by NIKHOMRATHSAPHONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Jason Colby
Report | Print
Dec 19, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 16, 2023

Fast, friendly, clean and comfortable wait room and restroom. Reasonably priced. Courteous staff and great customer service. More

by MRUSSELL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Dec 19, 2023 -

Burnsville Toyota responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Dec 19, 2023 -

Burnsville Toyota responded

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December 16, 2023

Friendly and helpful staff with timely service. Cost was a little more than expected but good oil and service come with a cost. More

by MICHELLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Dec 19, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review, Michelle! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Dec 19, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review, Michelle! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 15, 2023

I was able to get a timely appointment. The staff was efficient and friendly. Never a bad experience here! More

by BECKYHAWKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Report | Print
Dec 18, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Becky! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 14, 2023

As always the service was terrific. A mere ture rotation and no charge (since I got my tires there.) More

by dwaldhauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Dec 15, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 14, 2023

As always, the service dept. was ready and checked me in without delay. Wait was in comfort…and cookies were delicious! More

by BOBFREEBERG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Report | Print
Dec 15, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 14, 2023

Riley was very courteous, knowledgeable and very nice to work with. Service to my vehicle was exceptional and speedy! Clean waiting area. More

by NANCYAK53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Dec 15, 2023 -

Burnsville Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 13, 2023

Mark was great to work with, he provided clear details of the needed repairs, costs and timelines. He always kept me up to date with the repair. The dealership overall was very good to work with. Schedu More

by SCOTTAHELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Dec 14, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Scott! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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